Lovefone Reviews 

139
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have just had my phone fixed via courier-same day service. I cannot overstate how great this service was today. I needed my phone fixed ASAP as I couldn't charge it-Lovefone was quick, reasonably pr... See more

Rated 5 out of 5 stars

They replaced my iPhone battery in 15 minutes without an appointment. Great price too. This was especially welcome after I had spent half a day trying to get the same thing done at an authorised App... See more

Rated 5 out of 5 stars

This has been my second purchase in a month having originally just popped into their neat and calm Tottenham Court Street office/workshop to see if they could repair my phone. Within seconds they had... See more

Rated 4 out of 5 stars

We had a very quick delivery of the phone but a couple of teething issues. The touch sensor at the edges of the screen was not sensitive enough and we couldn't register an Apple ID. I called Lovefone... See more

Company details

  1. Electrical Repair Shop

Information provided by various external sources

We're one of the UK's leading repair and refurbishment companies for mobile devices. We operate a number of repair shops and a central lab where we refurbish devices. All devices are refurbished by experienced personnel using the highest quality parts available. Our devices are backed up with an industry leading 2 year warranty. If you're looking to sell your device we offer the best prices for phones with minor faults (broken screens, buttons, etc.) as we repair and resell directly with no intermediaries. If you have any questions don't hesitate to contact us via phone or email. Best wishes, The team @ Lovefone x


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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4.4

All reviews

(139)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

iPhone 6 refurbished

iPhone 6 refurbished - pristine.
Phone arrived on time. Well packaged. Condition as described and now up and running.
Highly recommended.

August 9, 2018
Unprompted review
Rated 5 out of 5 stars

Why go elsewhere?

Why go elsewhere?
Superb 2nd phone from them in three months (both not for me).. FAST service and quality product .. would recommend to anyone .

August 6, 2018
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, called up in advance for options and was given good info. Phone was ready by the time I reached the shop. 5* in and out in 5 mins awesome service definitely recommend.

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great customer services!

My first order was a new battery for my wife's iPhone, it was replaced and sent back fast and its like a brand new phone again.

My second is a refurbished iPhone. There was a few technical issues with the website, but the great customer service soon solved the problem.

July 26, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

I bought a phone , paid for it and then had to cancel it due to unforeseen circumstances. Lovefone were absolutely brilliant and gave me no hassle at all. That alone will ensure I use them again!

July 15, 2018
Unprompted review
Rated 5 out of 5 stars

Repeat purchase within a month

This has been my second purchase in a month having originally just popped into their neat and calm Tottenham Court Street office/workshop to see if they could repair my phone. Within seconds they had sorted the problem and did not charge. I was curious about their second hand offering as I needed a second phone but didn’t need a latest model. I walked out of the office happy with my new purchase and when next in London decided to buy another refurbished phone. This time to take as a gift to a friend in Argentina where the curency has crashed and new imports will be v expensive.

June 30, 2018
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. My daughter is delighted with the phone, looks immaculate and well packaged and presented. Love the fact that we are discouraging buying new for the sack of it when these phones are fully serviceable and have lots left to give. Would highly recommend, in fact I may be back for another one for xmas. Many thanks to all involved and to the lovely lady who called me back when I had a question.

June 29, 2018
Unprompted review
Rated 3 out of 5 stars

Really unhappy with the battery life of…

Really unhappy with the battery life of this phone. It was sold to me under the description of Very Good. Otherwise all fine.

June 25, 2018
Unprompted review
Lovefone logo

Reply from Lovefone

Hi L,

Thank you for your feedback.

We're sorry to hear that you are unhappy with the battery life in the refurbished device you purchased from us. The battery on our refurbished phones in Very Good condition comes with a 3 month warranty due to the nature of the lithium ion technology which will naturally deplete over time. Should you wish to get it replaced under warranty, please get in touch with us at foneshop@lovefone.co.uk and we'll do our best to fix this for you asap.

Kind regards,
The team @ Lovefone

Rated 5 out of 5 stars

Bought iPhone 6s 'Pristine'... Very impressed!

I had my old phone repaired by Lovefone & was so impressed with the service; when it came time for my daughter to get a phone for middle school, I went straight to them for a 'pristine refurbished' iPhone.

This thing is like new!! New 'better' battery... full replaced back panel (which I didn't know they did)...

My daughter is very, very happy... they even included a bag of Haribos, a screen protector, cable & a case!!!

Honestly, this is how service should be!!

Thanks so much...

June 25, 2018
Unprompted review

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