Lovefone Reviews 

139
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have just had my phone fixed via courier-same day service. I cannot overstate how great this service was today. I needed my phone fixed ASAP as I couldn't charge it-Lovefone was quick, reasonably pr... See more

Rated 5 out of 5 stars

They replaced my iPhone battery in 15 minutes without an appointment. Great price too. This was especially welcome after I had spent half a day trying to get the same thing done at an authorised App... See more

Rated 5 out of 5 stars

This has been my second purchase in a month having originally just popped into their neat and calm Tottenham Court Street office/workshop to see if they could repair my phone. Within seconds they had... See more

Rated 4 out of 5 stars

We had a very quick delivery of the phone but a couple of teething issues. The touch sensor at the edges of the screen was not sensitive enough and we couldn't register an Apple ID. I called Lovefone... See more

Company details

  1. Electrical Repair Shop

Information provided by various external sources

We're one of the UK's leading repair and refurbishment companies for mobile devices. We operate a number of repair shops and a central lab where we refurbish devices. All devices are refurbished by experienced personnel using the highest quality parts available. Our devices are backed up with an industry leading 2 year warranty. If you're looking to sell your device we offer the best prices for phones with minor faults (broken screens, buttons, etc.) as we repair and resell directly with no intermediaries. If you have any questions don't hesitate to contact us via phone or email. Best wishes, The team @ Lovefone x


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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4.4

All reviews

(139)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, item as described and very fast delivery. Package even included a free pack of sweets!

April 16, 2018
Unprompted review
Rated 5 out of 5 stars

Good service

Phone was in excellent condition (looked new) and it arrived quickly. Grateful for the good quality cable and the brand new battery too. Thanks Lovefone

April 2, 2018
Unprompted review
Rated 5 out of 5 stars

Refurbished 6s

Phone in perfect condition, packed really well and I loved finding a little bag of Haribo in the box as well as my lovely new phone 😊 Thank you!

March 31, 2018
Unprompted review
Rated 5 out of 5 stars

Perfect

Great price - iPhone SE was spotless! Couldn’t fault anything on it, I am so happy with it. I was nervous the quality may not be good or it would have issues but it’s absolutely perfect!

March 25, 2018
Unprompted review
Rated 5 out of 5 stars

best place to buy a reconditioned phone!

Probably the best place to buy a 'Brand New' reconditioned phone. I bought a reconditioned phone on contract from i.d carphone warehouse at £28/ month and only 4gb. When I saw that I could buy a good as new iphone6s with 64gb and with a 2 year warranty, I couldn't believe it! Also the phone is literally mint but the one on contract I bought had Sticker marks and the case was slightly faded. Also I got an even better SIM only deal for £17/month for 12gb. So overall the best deal I could get. I would never buy on Contract but always a reconditioned. At the end of the day my 14 year daughter does not need the latest iphone and the iphone6s is more than adequate. Great phone and even better with the two year warranty! I'm telling everyone love phone!

March 11, 2018
Unprompted review
Rated 5 out of 5 stars

Definitely recommended.

They gave me great advice over the phone in advance, when I was just enquiring. Then the ordering process was very simple, they gave me a free upgrade, the shipping was simple to track and the phone I received was absolutely perfect quality. Flawless!

March 11, 2018
Unprompted review
Rated 5 out of 5 stars

Phone looks really good

Phone looks really good. Arrived when it was meant to. 2 year warranty was the real pull as made me think that the company had confidence in its refurb.

March 10, 2018
Unprompted review
Rated 5 out of 5 stars

So happy about my refurbished Iphone !!

I bought a refurbished Iphone 6s and I'm really happy about it. It works and looks as a new one. I chose Lovefone because they have a two year warranty and a shop in London. They provided me a great service, I would definitely recommand them.

March 8, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic - amazing customer service - pristine phone

2nd time I have ordered - fantastic! The Very Good phone looks brand new. So impressed! Even a handwritten note (and packet of Haribos!!) to say thanks for 2nd order. Customer Service is awesome - they repaired my daughter's phone (1st order), and it came back as good as new. 2 year guarantee is a massive bonus and peace of mind. Can't rate highly enough....

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

I would purchase from Lovefone again without hestitation.

Bought a refurbished iPhone 6s described as "pristine" and it definitely looks pristine. It seems to function perfectly and the iFixit battery takes very little time to charge. I also purchased the protector and it is really good quality. Delivery was very quick and the item well packaged. I did have to ring Lovefone to ask a question and Roxana was extremely helpful, she resolved my query virtually immediately. I would purchase from Lovefone again and would recommend them.

March 2, 2018
Unprompted review
Lovefone logo

Reply from Lovefone

Good morning,

Thank you for your review, your feedback is much appreciated!

We are glad to hear you are happy with both our service and product and we'll do our best to not disappoint you from now onwards as well.

Best wishes for a lovely week,
The team @ Lovefone

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