I have just had my phone fixed via courier-same day service. I cannot overstate how great this service was today. I needed my phone fixed ASAP as I couldn't charge it-Lovefone was quick, reasonably pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They replaced my iPhone battery in 15 minutes without an appointment. Great price too. This was especially welcome after I had spent half a day trying to get the same thing done at an authorised App... See more
This has been my second purchase in a month having originally just popped into their neat and calm Tottenham Court Street office/workshop to see if they could repair my phone. Within seconds they had... See more
We had a very quick delivery of the phone but a couple of teething issues. The touch sensor at the edges of the screen was not sensitive enough and we couldn't register an Apple ID. I called Lovefone... See more
Company details
Information provided by various external sources
We're one of the UK's leading repair and refurbishment companies for mobile devices. We operate a number of repair shops and a central lab where we refurbish devices. All devices are refurbished by experienced personnel using the highest quality parts available. Our devices are backed up with an industry leading 2 year warranty. If you're looking to sell your device we offer the best prices for phones with minor faults (broken screens, buttons, etc.) as we repair and resell directly with no intermediaries. If you have any questions don't hesitate to contact us via phone or email. Best wishes, The team @ Lovefone x
Contact info
37 Tottenham Street, W1T 4RU, London, United Kingdom
- 02070784341
- foneshop@lovefone.co.uk
- www.lovefone.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item as described in pristine…
Item as described in pristine condition, however took 3 days for them to ship and didn’t include the screen protector I paid for and is shown on the invoice

Reply from Lovefone
Brilliant service
Brilliant service. I purchased a refurbished iPhone 6 on Friday, asked for courier delivery same day at around midday- it was with me by 4pm. Unfortunately that phone had a glitch but contacted lovefone on Monday and they immediately sent someone out to collect my phone. Back with me the next day. Thank you!
Really quick service
Really quick service, fixed my phone within 25 minuets and offers a good student discount too!
excellent service
excellent service, good price, delivery on time with courtious customer service.
A Really Good Buy
I bought a phone from this company after my daughter bought one. We both had excellent pristine purchases, very quick to arrive, and thankyou for the little packet of sweets in the pack. A lovely touch. Will recommend without hesitation.
Great customer service and phone is in …
Great customer service and phone is in brand new condition. Fantastic deal. Many thanks.
Helpful and super quick.
Excellent
I went for the pristine phone which was slightly more expensive but I am totally pleased with my purchase, it is in excellent condition, like new. I would recommend this company to anyone.
As good as new
Took my Pixel 2 XL in for a screen repair after Carphone Warehouse said they did not have the parts.
Phone was repaired in an hour and looks as good as new. I am very impressed especially as the Pixel 2 XL has not been out for very long.
Very satisfied, highly recommended
Another great purchase
This is the second mobile purchased from Lovefone. Great service over the phone. Mobile arrived quickly and really does look like new🙂 Would definitely recommend
Everything as promised
Everything as promised. Could not be happier with my purchase! Thanks, will definitely recommend. Love I’ve got 2 yrs warranty better than Apple
Highly recommended compnay
I have used Lovefone on many occasions and cannot speak highly enough of them - highly recommend for refurbished phones and phone repairs.
Top in this field
Fast efficient service, good communications and quality refurbishment, highly recommend
Timely delivery with email updates
Timely delivery with email updates. Safe packaging. Charging cable included as an extra. Overall service was great.
Best refurbed phones I've seen
Bought two refurbished phones from Lovefone before Christmas. Delivery was extremely quick and the phones are in perfect condition. The screen protectors provided with them are excellent. Couldn't be more pleased. Will definitely be back.
Absolutely brilliant product and …
Absolutely brilliant product and service. Phone in mint condition, arrived super quick along with personal Christmas message and a wee prezzie inside the box. Highly recommend. Many thanks!
I am delighted with my phone which was …
I am delighted with my phone which was described as perfect condition and it truly is. No scratches or marks anywhere. It arrived very promptly and was well packaged. I would buy from this site again.
Having been made to wait since dec 7th …
Having been made to wait since dec 7th by quick mobile fix i asked lovefone to be honest if I brought one off them will it be next day the nice lady said yes and made it happen lovefone is honest and reliable happy holidays to all at lovefone
I ordered this phone in the week before …
I ordered this phone in the week before Christmas,it arrived within one day of being ordered. The refurbished phone was advertised as good, rather than excellent or pristine, but it is actually a lovely phone with no scratches and a couple of tiny marks that can barely be seen. I have been very impressed with the service so far.
Really Rapid Service
First of all I haven't had a chance to test the phone because it is wrapped up as a Christmas gift, but it certainly looked pristine - as described. I ordered it on Friday after being BADLY let down by another company offering the same service. I am overwhelmed by the quality of Customer Service from LOVEFONE. Called around noon, spoke to the AMAZING Roxanne who explained she could not take payment over the phone, but when the order came through she would email me the Tracking number. She followed up on this and arranged an alternative delivery as I live on one of the more remaote Scottish islands. The phone arrived the next day and she even found time to put in a personal message thanking me for the order.
I'm sure the phone will be fine - there's a clear message saying that a new back has been put on so it's a generic IMEI number but it gives advice on how to find that unique ID.
I'm sure I'll use them again and I hope that the owner of the business recognises Roxanne's excellence.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







