Lovefone Reviews 

139
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have just had my phone fixed via courier-same day service. I cannot overstate how great this service was today. I needed my phone fixed ASAP as I couldn't charge it-Lovefone was quick, reasonably pr... See more

Rated 5 out of 5 stars

They replaced my iPhone battery in 15 minutes without an appointment. Great price too. This was especially welcome after I had spent half a day trying to get the same thing done at an authorised App... See more

Rated 5 out of 5 stars

This has been my second purchase in a month having originally just popped into their neat and calm Tottenham Court Street office/workshop to see if they could repair my phone. Within seconds they had... See more

Rated 4 out of 5 stars

We had a very quick delivery of the phone but a couple of teething issues. The touch sensor at the edges of the screen was not sensitive enough and we couldn't register an Apple ID. I called Lovefone... See more

Company details

  1. Electrical Repair Shop

Information provided by various external sources

We're one of the UK's leading repair and refurbishment companies for mobile devices. We operate a number of repair shops and a central lab where we refurbish devices. All devices are refurbished by experienced personnel using the highest quality parts available. Our devices are backed up with an industry leading 2 year warranty. If you're looking to sell your device we offer the best prices for phones with minor faults (broken screens, buttons, etc.) as we repair and resell directly with no intermediaries. If you have any questions don't hesitate to contact us via phone or email. Best wishes, The team @ Lovefone x


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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4.4

All reviews

(139)

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Rated 3 out of 5 stars

Item as described in pristine…

Item as described in pristine condition, however took 3 days for them to ship and didn’t include the screen protector I paid for and is shown on the invoice

February 23, 2018
Unprompted review
Lovefone logo

Reply from Lovefone

Good morning,

Please accept our apologies for this mistake - we have now refunded you £18 for the 2 tempered glass protectors.

We checked our records and the parcel was despatched on Monday, Feb 19th via Royal Mail Tracked 24 service, however Royal Mail only scanned it on Wednesday. We’re really sorry for this delay, unfortunately deliveries are completely out of our control.

​If there is anything else we can help you with now or in the future, please do not hesitate to contact us by telephone or email.

Kind regards,
The team @ Lovefone

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I purchased a refurbished iPhone 6 on Friday, asked for courier delivery same day at around midday- it was with me by 4pm. Unfortunately that phone had a glitch but contacted lovefone on Monday and they immediately sent someone out to collect my phone. Back with me the next day. Thank you!

February 21, 2018
Unprompted review
Rated 5 out of 5 stars

A Really Good Buy

I bought a phone from this company after my daughter bought one. We both had excellent pristine purchases, very quick to arrive, and thankyou for the little packet of sweets in the pack. A lovely touch. Will recommend without hesitation.

February 6, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

I went for the pristine phone which was slightly more expensive but I am totally pleased with my purchase, it is in excellent condition, like new. I would recommend this company to anyone.

January 21, 2018
Unprompted review
Rated 5 out of 5 stars

As good as new

Took my Pixel 2 XL in for a screen repair after Carphone Warehouse said they did not have the parts.

Phone was repaired in an hour and looks as good as new. I am very impressed especially as the Pixel 2 XL has not been out for very long.

Very satisfied, highly recommended

January 16, 2018
Unprompted review
Rated 4 out of 5 stars

Another great purchase

This is the second mobile purchased from Lovefone. Great service over the phone. Mobile arrived quickly and really does look like new🙂 Would definitely recommend

January 15, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended compnay

I have used Lovefone on many occasions and cannot speak highly enough of them - highly recommend for refurbished phones and phone repairs.

January 9, 2018
Unprompted review
Rated 5 out of 5 stars

Best refurbed phones I've seen

Bought two refurbished phones from Lovefone before Christmas. Delivery was extremely quick and the phones are in perfect condition. The screen protectors provided with them are excellent. Couldn't be more pleased. Will definitely be back.

December 31, 2017
Unprompted review
Rated 5 out of 5 stars

Having been made to wait since dec 7th …

Having been made to wait since dec 7th by quick mobile fix i asked lovefone to be honest if I brought one off them will it be next day the nice lady said yes and made it happen lovefone is honest and reliable happy holidays to all at lovefone

December 22, 2017
Unprompted review
Rated 5 out of 5 stars

I ordered this phone in the week before …

I ordered this phone in the week before Christmas,it arrived within one day of being ordered. The refurbished phone was advertised as good, rather than excellent or pristine, but it is actually a lovely phone with no scratches and a couple of tiny marks that can barely be seen. I have been very impressed with the service so far.

December 22, 2017
Unprompted review
Rated 5 out of 5 stars

Really Rapid Service

First of all I haven't had a chance to test the phone because it is wrapped up as a Christmas gift, but it certainly looked pristine - as described. I ordered it on Friday after being BADLY let down by another company offering the same service. I am overwhelmed by the quality of Customer Service from LOVEFONE. Called around noon, spoke to the AMAZING Roxanne who explained she could not take payment over the phone, but when the order came through she would email me the Tracking number. She followed up on this and arranged an alternative delivery as I live on one of the more remaote Scottish islands. The phone arrived the next day and she even found time to put in a personal message thanking me for the order.

I'm sure the phone will be fine - there's a clear message saying that a new back has been put on so it's a generic IMEI number but it gives advice on how to find that unique ID.

I'm sure I'll use them again and I hope that the owner of the business recognises Roxanne's excellence.

December 21, 2017
Unprompted review

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