Love Health Reviews 

This company has changed for the better! My last order arrived promptly and customer service is now excellent!

Give them another try! Every company deserves another chance!

Placed a substantial order on 9/10/2023, totaling £73.73 for various items. The order was initially accepted, and the funds were deducted from my account. However, after a week, I noticed no progress on my order—no dispatch to the warehouse, no updates. My attempt to reach out to customer service via email yielded no response.

Several weeks later, on 25/10/23, I was contacted by "Gavin" regarding a stock issue with my order. He offered a choice between a full refund or a store credit coupon. Opting for a refund and replying the same day, I received no further updates. Another week passed, and on 1/11/23, "Danielle" informed me she had requested a refund. As of 4/11/23, my account still lacked the refunded amount. While I had hoped to have the funds back by Christmas, the pace of customer service response cast doubt. It took over two weeks to notify me of an issue and another week to acknowledge my refund request. May revise this review if circumstances change.

UPDATE: After posting this review, I was promptly refunded and updated within 24 hours, a positive outcome. However, the need for a public review to grab attention seems unnecessary. A simple email should suffice, especially concerning financial matters.

2ND UPDATE: Despite giving the company a second chance with an order on 19/1/23, it was canceled on the 29th due to a "stock discrepancy." Oddly, all initially ordered items were back on the website in the same quantity. This raises questions about the claimed stock issue. Why list the same items back up on your website for somebody else to order unless there is an alternate issue that you do not want to tell me (such as I leave accurate reviews on Trustpilot or I send an email when some items are missing from previous orders).

My overall experience with your business has been frustrating, marked by frequent missing items in past orders. I've had to consistently chase refunds manually, contrary to the claim that refunds are automatic (which you and I know is an absolute lie, and this happened on perhaps 1 occasion out of 6). The overall operational approach is perplexing, and I'm completely disenchanted with this company.

I am finished with this company and the way that it operates. Nothing makes sense. If Vitalife is the parent company then Love Health is the metaphorical teenage daughter on holiday in Ibiza waving around her phone like "look I own a business, daddy gave me a business" because that's how it feels from a customer point of view.

To current customers, I strongly advise against overlooking missing items in your orders. Pursue the issues, and share your experiences on platforms like Trustpilot and Facebook, as direct communication often proves unresponsive. DO NOT let it just slide if/when there is a problem and I recommend taking a moment to peruse other negative reviews on this site to gain insight into the common experiences faced when orders are not received or items paid for are missing.

I have been ordering from this company for a few years. This order has yet to arrive and I placed the order over a month ago. Tracking says that it has been packed but has not been labelled nor has it left the warehouse. Like other customers I have found customer services to be non existent and there has been no attempt to reply to my emails. Sadly I will not be ordering from this company again.

I agree that this company seem to be self sabotaging. Great items but unfortunately customer service is dire. All it would take is for a good customer service team and this company could be amazing but ignoring customer emails and having to chase refunds for missing items really lets them down.

I've been ordering from this ethical company for several years and although occasionally there are missing items, after contact with customer services, I have always received a refund. Arrival times have differed but this company has a small number of staff and is doing it's best to keep unnecessary products out of landfill. I will continue to order from them and fully believe in their ethos.

No telling when items will arrive - I eventually received refunds after chasing up orders that hadn't arrived after a month. Delivery notes no longer included in delivery, I'm guessing due to the regularity of missing items from orders. When refunds are issued, it's in odd amounts at different times, meaning you have to check card statements more than once, check dates relating to orders and add the different amounts up, which they don't always and you don't always receive your full refund due. If you contact Customer Services, it's hit and miss as to whether they will respond. This means that unless you make a claim through your card provider, you may not receive your full due refund for any missing items from your order. Also now selling a lot of sugar laden items, hence not so healthy. This used to be a great company but the way Customer Service in general has declined is unfortunate. Purchasing from this company is hit and miss and can certainly be a hassle.

Excellent value for good quality products. Many different options available including toiletries, make up and usually a wide choice of tasty food and drink products that also caters for anyone with specialist diets such as gluten free. As a regular customer occasionally delivery has been slightly slower than the estimated delivery date but that is fine for us as we are happy to wait for the greatly discounted quality products. Very positive experience with customer service too whenever I have an enquiry.

I placed 3 orders, 2 of which took a long time to arrive and were delivered short. I am struggling to get my money back for the items I haven't received. I sent them numerous emails, but communication with them is extremely difficult.

I have bought from this company several times, but no more. On my latest order, I didn't realise that several items were still in my basket from a previous unfulfilled order. It wasn't apparent until I had actually placed the order, and I noticed I was charged for far more than I expected. I accept that maybe I should have checked for previous basket contents, but I emailed within minutes to ask them to delete the unwanted items. As with other people on Trustpilot, no response at all. I have sent several emails and received absolutely nothing back. I will now close my account with them and never recommend Lovehealthhatewaste to anyone due to appalling (non-existent) customer service.

Great customer service from Gary! So relieved to hear back from Love health hate waste after reading the reviews on here and having a late parcel I dreaded that no one would get back to me, however I raised an issue and it was resolved promptly and personably so for others out there reading the slew of negative ones on here, I want to balance it out.

Yes, they hadn't communicated with me beyond the first acceptance email, even though my tracking was still on checking the order two days after latest delivery day.

I emailed them and they got back to me off a personal email! Yes a real individual that dealt with my issue and they assured me it would be sent out that evening or the day after. Gary also took the time to reassure and chat to me about on going issues, it was cool of him.

So the email does work, in my experience they do respond, of course problems will occur, of course they've missed some emails and there have been some late damaged parcels as I'm sure there have been with every company I.e amazon, who also have a 1.7 star rating on here; but generally I think these are a great company and there discounts and products are second to none!

Thanks a lot Love Health Hate Waste,

Sadly this company is not worth ordering from. Customer service is absolutely appalling. My first order placed last year ended up being a total nightmare. No response from customer service despite numerous emails. Eventually I did receive the order, weeks later. The packaging wa dreadful and it was incredible nothing was broken.
I decided to try one more time as the goods are such a bargain. This time the order came within a week. Encouraged by this I placed another order on 17 April. Exactly the same situation as first order. No response whatsoever to numerous emails. Sadly this company is not worth bothering with.
I am now considering going to the small claims court to try and get my money back. I will not be ordering from them again!

Been ordering since 2015. Yes, as others have mentioned, they sometimes do remove items from orders due to shortfalls in stock, and yes, I have witnessed a couple of delays on my orders.

Having said this, I've always been refunded for items removed from orders (without asking) and most of my orders have arrived on-time.

I think they must have moved warehouse or something a couple of years back because the packaging and sending address are different to what they used to be. Since they did this, I've had no damages (touch wood!) on my orders. Prior to this, the packaging was a bit dubious! And I had quite a number of damages.

All in all though, some amazing bargains.

This company seems to think they're wonderful but they take full payment when you order and then they end all communication. They ignore emails. No updates, order details - your delivery finally turns up (weeks later) with missing items, no packing list. You have to chase them up every step of the way. Still haven't received a proper refund although they charged me for items they never delivered. Will never order from them again and will let my friends know. Avoid!

Bargain food and we too Hate waste but terrible non existent Customer Service. They have no interest in you once they have your money and just don't even bother answering emails.
Shame really, like so much these days- great idea badly done.
*(Worth adding that Vitalife responded to this poor review in a matter of hours, asking for more information; yet still haven't replied to any of our emails. They monitor Trustpilot closely but don't bother replying to emails. It's sad that this is the only way to get their attention). If it's the boss reading this then I think someone is trying to sabotage your business.

#58577This order empty . We have tried 3 emails and one tweet and we are still awaiting a response. Dreadful customer service . I expect a generic response on this platform exactly as the others I have read from this company . After ordering regularly previously I shan’t use again disappointed,avoid .
UPDATE PLEASE READ
After writing this review I was contacted directly by the company , they asked for some proof of what had happened which I gave them. It would appear the Royal Mail have lost the contents of the shipment. I can not fault the way in which this unfortunate incident was then dealt with . They refunded two items which were missing and not in stock and sent the item I had ordered plus a complementary one to make up for the inconvenience. I suggested that as I had contacted them through their contact us system 3 times and they have no record of it there might be a glitch in the system, ( this was apparently confirmed by their IT).
So my advice if you are struggling to get in contact through their website link is to email them directly. My issues were dealt with quickly and fairly once contact was made

I have been ordering from this company for a couple years. I've had a few bargains but overall the errors they make & lack of customer care & lack of communication are not worth the stress of using this company. Their stock system does not tie in with what is advertised on their website. Also if you do use this site, then ensure you carefully check prices elsewhere because they frequently give the illusion that you're making a huge saving but if you check out other prices, it is rarely the saving that they state. Postage is quite expensive too, so by the time you've added on postage, you need to consider whether the item is actually a bargain anymore. Anyway several times now, I have placed an order, only to be advised much later that item(s) are no longer in stock. Recently I had not received my order so I asked them to investigate this. Incidentally, you can only reach them by email (no phone) and they are often slow at replying. The response I received was that 2 items of my order were not in stock, so they would be sending out my incomplete order the next day & issuing a partial refund. This email gave no information about which 2 items were not in stock (obvious info!). As I explained, postage often negates whether the items are worth purchasing, so without the necessary information of which items are out of stock, I had to tell them to cancel the whole order as I am not prepared to pay high postage costs for 2 small items. When they told me which items were out of stock (toothpaste), they still had this showing on their website!? I pointed this out to them, & they replied to say that the toothpaste would at some stage be coming in stock after all, just delayed. I explained that if the items would be coming into stock, I would wait, rather than cancel. I received no reply at all. No refund either, then out of the blue several days later I had a refund, without any communication. Their customer service is appalling, they frequently have technical issues using their site, and trying to get the necessary information from them is like pulling teeth. I will not be using this company again as they are completely unprofessional, and when they make mistakes (which is often), there is no communication or attempt to pacify the disgruntled customer. In addition to the lack of necessary communication, they bombard you with 3 marketing emails per day!

I emailed that the 20% off code didn't work, no response at all... by the next day only one of the items I really wanted was left in stock so I had to adjust my basket and ordered some other products instead :-(. No response to my 2 emails so far or on twitter or Facebook re: only receiving 1 out of 4 items I ordered🙁

Please advise when I will receive the rest of my order that I placed on 29th January as this is really not fair at all... rather than my deleting public comments on your facebook page kindly requesting an update, wouldn't it just be more professional and courteous to look into this and reply to me advising on the status of items I've paid for and not received? If you can't fulfil the order surely I should get a refund?

9th Feb...My response to the below - I received no comms that the items were out of stock - correct that 2 of the 3 items are NOW out of stock after all this time, one of them I can still purchase if I wanted to as showing available, whether I would receive it is another matter... as for the refund, no comms on that either and certainly no partial refund has been processed. This has been a very stressful experience and you want me to remove my honest review after treating me this way, ignoring me, deleting my attempts to reach out on Facebook each time plus taking my money with still no positive outcome or resolution?

Update 13th Feb - Googled around and found the details "Gavin Edley" at Vitalifehealth so sent him an email and he was kind enough to respond to at least. Reimbursed for the 3 out of 4 items I didn't get minus £7.99 delivery which was not refunded and still no explanation as to why I was told 3 of the 4 the items were out of stock when they weren't. One of them is still available to buy right now in fact. Worst online shopping experience ever to date :-(((

**Two last orders were delivered in a timely manner and communication has vastly improved. I really hope things will stay this way**

I am waiting for a response and a refund for over £100 worth of products for over 3 weeks now. No response whatsoever, when am I going to get my money back?!!

***Hello there, for the last order you owe me £69.5 and as I would not order just these two products, which I have received, I would like to be refunded for the delivery and well, especially since 3 products were missing from my previous order, which makes delivery very expensive. I have ordered these products when they were available on your website in much higher quantity than what I ordered, just to make sure I receive them. Please look into fixing your stocking system, as it is really disappointing, especially considering how tricky it is to communicate with you.

Also, why my emails are not being responded to at all?*** Ta!

Shocking customer service. Still no refund after nearly 2 months. Poor packaging and damaged items.

Love Health Hate Waste is brilliant and glad I found them!! My new go too for some of my shopping.
Since using this company have had no complaints at all. The few queries I had, being one for some products received damaged and another for ordering products then being out of stock, have always been dealt with professionally and efficiently by staff and refunded (Danielle in particular has been very friendly and helpful - Thanks Danielle) I also recently ordered something in error and got a response back very quickly stating my request was received and product will be removed from my order and a refund to be issued. Have REALLY enjoyed all the products ordered so far and such a big selection too, but have to order quick as things go very fast. I feel this company are doing a great job with saving products that are absolutely fine, but due to past best before dates or damaged may have gone to land fill. Will hopefully continue to use them, as have a chance also to try good, often organic products at heavily discounted prices that I would otherwise not have bought due to being too expensive. Keep up the good work!!!