Love Health Reviews 

Bargains, bargains, and more bargains. I love the fact that I can get more than 90% off on most stuff there. Delivery is worth mentioning as fast, reliable, and well packaged. Overall I recommend it!

Waited weeks for my order to arrive even after order status said it was shipped. When inquired I was told that they were waiting for the mystery boxes and didn’t want to send my order without it. I requested a refund after 3 weeks of waiting, they told me I had to pay around £25 fee for cancellation even though my order hasn’t even left the warehouse yet!?
They assured me that they would definitely send them all together the following week when the mystery boxes will be back in stock. The following week without any shipping update they just delivered my order and after all this fiasco of waiting for the mystery boxes to come back in stock when I opened the boxes my mystery box wasn’t in it?
When I contacted them once again they said ‘sorry we didn’t get the mystery boxes so we decided just to send your order anyway’ and they gave me a refund for the mystery box.
I am aware that the products are short dated or just about out of date hence the price but some of the products were almost two year out of date which wasn’t stated in the product description and they were completely unsuitable for consumption so went straight in the bin!
They charged around 15 quid postage which is pretty steep for two medium boxes.
An absolute farce, avoid at all cost.
Go with ‘Approved Food’ instead, great bargains, only £3 shipping and arrives within days with no hassle whatsoever!
The only thing worth a praise here is Danielle from customer services taking the time to look into the issue and emailing me with an explanation.
She was the only little ray of sunshine in this dragged out, draining and utter shambles experience for me. Never again!
Ps. Please don’t even bother with a response, I honestly couldn’t care less

My order was expected to have been delivered 4 days ago after paying for express shipping but it hasn’t arrived. I have not received any updates from the company and have tried to contact them via email to get my money back but have not had a response, not even an auto reply or holding email. Based on the other reviews (the ones that seem genuine), I am now worried that I have fallen for a scam and they have stolen my money. This is particularly difficult at this time as we are struggling for money as it is and the idea of being able to buy cheap bulk food items that we wouldn’t ordinarily be able to buy at full price for my family was very exciting. We thought we had found a gem.

At best, it appears to be a very poorly run company with little consideration or courtesy to its customers. It does not take much to send an email to customers explaining that their order is being processed, albeit delayed, and I am disappointed that they haven’t done this. It would not surprise me if this company suddenly ‘disappeared’ and, with it, mine and other people’s money where the orders haven’t been fulfilled. With the benefit of hindsight, I should have paid closer attention to the genuine reviews and also should have paid on credit card so I can reclaim my money.

Beware: A check on Companies House for the company number shown on their promotional emails to me shows a dissolved company, leading me to believe that this is not legitimate. I feel stupid for not checking this before and trusting them.

If it does turn out to be a legitimate company, I will be mightily relieved that our goods have arrived but I certainly won’t be placing my trust in Love Health Hate Waste in the future.

Update: Order received, thankfully. One item wasn’t included which I requested a refund for and got a reply. Products are as described, arrived in good condition and family seem happy with them. I have updated my review score to fairly reflect the overall experience.

I received an email explaining that a warehouse move had caused logistical issues with my order, however I presume their email system was still working so they could have contacted me and others affected to reassure once they knew the expectation wasn’t going to be met. I would have been understanding of this. A few minor tweaks and a little more care needed for sure to prevent negative reviews. I’m still concerned about them seemingly operating as a dissolved company but I think that (and the poor comms) is more of a reflection on the quality and culture of the business as a whole. Definitely room for improvement and it won’t take much change to lower the number of disappointed people. A reply to another review highlighted that these are the ones that are more motivated to leave reviews - a fair comment that I agree with but even more reason for a ‘prevention rather than a cure’ approach to customer dissatisfaction.

I'm still waiting for so-called express delivery 8 days after placing my order. After being contacted several times requesting an update, customer services apologized citing logistical issues and informed me they'd requested immediate dispatch, but 2 working days later the order still hasn't even been picked. Their solution was to refund £2 excess postage to reflect the fact my order didn't arrive 5 days ago via the express delivery I paid for, so now for the sake of £2 I guess they feel they can keep me waiting for as long as they damn well like. As far as I'm concerned they've taken my payment for this order under false pretenses.
No matter how good the discounts, you'll not be saving anything when the goods don't arrive. Trying to buy anything from this indifferent company really isn't worth the hassle. Additionally you cannot believe anything customer services tell you, that's assuming you'll be lucky enough to get a reply from them at all.

Amazing bargains! Look out for the 20% discounts they run from time-to-time, I usually wait for these to place my orders :)

They've really improved packaging in recent times. I think the last time I ordered from them was 2017! I stopped because the last 2 orders I received were poorly packed and arrived damaged.

I saw some Hop & Hemp lager listed with them recently though (which I love!) and didn't want to miss out on the deal - so despite them being glass bottles I took another punt!

Couldn't be more happy. Arrived in perfect condition (along with the other bits I put in my basket) and I got it next day too (I'm sure leadtimes on delivery used to be way longer also).

They seem to have come a long way since I ordered with them before this and I'll definitely be ordering more often.

Great products. Customer service is outstanding. Reliable and fast shipping considering the recent demand.

Seeing how the packaging improved and how fast they despatch now, I've recommended Love Health to my friends. Great customer service, too. We've had a bit of a hiccup with my order- but they sorted it as soon as possible. One thing that I would love to see in the future is a wider variety of items!

As advertised, the company saves me a lot of money. A friend of mine recommended them to me a few months back and since then, I am ordering with them. The products are great; I love the promo discounts here and now but who doesn't, right? The items are already discounted but you still get a discount! So if you're looking to help the environment and save yourself some money, I highly recommend that you try ordering with Love Health Hate Waste and see for yourself.

I've placed a number of orders with Love Health Hate Waste over the years as I always save a lot of money with them, especially if I buy in bulk. It's one of those websites I check back often and can snag a real bargain if I jump on something, as they sell out pretty fast. Especially popular items like protein powders and bars. I don't like telling too many people about them because they will buy the items I want :-P but credit where credit is due.

Most of their products are past BBD (as advertised) but they still taste great and I'm sure are just as nutritional. In fact, when they're cheap they taste even better.

This was my first time ordering from love health hate waste. I was a little anxious reading previous reviews but need not have worried as they were excellent. Was kept up to date with shipping and arrived on time. Product was just as described. Great idea for a company. Will definitely be ordering again. Thank you

Have ordered from this company before-it has been a bit hit and miss with some items arriving damaged. On one occasion something dark and sticky had made its way all around the box... Mystery boxes also hit and miss (40 portions of bbq rub anyone?) though I felt they were of the value stated. Two most recent orders were really well packaged and I think danger of accidental damage much reduced. Some great bargains.

As other people have said, customer service isnt the best at all.
First couple of orders didnt go too well, but I thought I'd try again. My mistake.
The items I purchased, their condition was not stated. Cornflakes which arrived as powder instead of flakes. Imagine 10 boxes driven over by a car.

Have emailed multiple times over 3 missing ones but after the first couple of responses, you'll be lucky to get any sign of life.

Contemplating on whether to contact the bank, was such a small amount of money, but I'd rather hand it over to a charity than leave it with these guys.

Shame as I'd like to have made regular orders.

Have spent over £130 with them and they have the audacity to ignore customer emails.

Edit: lightly damaged is a massive understatement here. I've even sent photos.
Also, yous dont mention the 3 missing boxes?

I wasnt asking for a refund anyway, I even mentioned returning them to you guys.

I've shopped at LHHW before without any major problems but this time made the mistake of buying their 'mystery box' which is advertised as containing a selection of health foods and drinks to the value of at least £100. What I actually received was nowhere near that value & some of it wasn't even food or drink. For example, there was a stack of more than a dozen jute bags, an out of date magnesium supplement and some garlic pills. The other items were some stale crisps squashed so much they were basically crumbs, a lot of individual black tea bags loose in the box, a few badly crushed tins of beans plus one of tomatoes, 2 plastic bottles of water, some energy bars, 2 bottles of liquid rennet, a packet of stock, 2 small cans of fizzy drink, 4 small pots of diet noodles, 2 packets of pasta, some herbal tea and 5 bags of dried mixed fruit.
Customer services didn't address any of the issues I raised in their reply to my initial email of complaint & haven't answered my follow-up emails at all. Having been so comprehensively ripped off I won't be using the firm again and would advise anyone else against doing so.

Update: Thank you for your response below. I have sent 2 emails without any reply so far but look forward to receiving one now. I did request a refund previously but as you will see from our initial correspondence that suggestion was ignored by your customer services .
I will update this review further once I have heard from them

Further Update: I was offered and accepted a refund of 50% of the cost of my order. Actually I was only refunded 50% of the cost of the mystery box, not the whole order and when I queried that, was told that it was all they could offer.
I'm not very happy but have increased my rating from 1 star to 2 stars as at least I received a partial refund.

Charged for delivery over £50 even though on their website it states that *** FREE DELIVERY ON ALL ORDERS OVER £50 ***.
Contacted to ask for a refund for delivery fee but informed that the advert relates to past when they did have free deliveries.
I think that this is a mismatch between what advert on the website says and the reality.
Regards

I purchased some bounce protein balls from LoveHealthHateWaste about a month ago, they took about 3/4 weeks to arrive which wasn’t an issue.
I tried one of the bars this on the date of receipt to find they tasted dry and off, when I checked the BBD it showed the 16th April 2019, but when I purchased the bars it didn’t say anything about them being out of date, let alone 7 months passed the best before date.
I have purchased items from LHHW before so understand the concept of trying to sell items that have passed their BBD, however I would never have purchased the items if I knew they were 7 month passed the BBD.
I had a look then on the website to see what the terms and conditions stated, to read that ‘the dates are put on the description of all products’, however this is clearly not the case!
When I raised the issue with their customer service team I was advised ‘In regards to your enquiry, unfortunately, for us to process the refund, you will need to return the items to us. We can remove the restocking fee as a gesture of goodwill, but outbound and return shipping will not be refundable.

In regards to the BBD, I am very sorry to say but we are not obliged to provide a BBD on items, and nor do we put this obligation on ourselves. We try, wherever possible to show this information. If the customers want to know this information and it is not available, you should contact us prior to placing an order.’

I would really not have been bothered if I’d ordered a dozen of these bars, but I ordered 50, of which I only actually received 48 (having been charged for 50).

I would not recommend purchasing from this company and certainly won’t be doing so again.

I have used this company much more frequently this year as their range has increased. Prices are always rock bottom on premium products so what's not to love?

Fantastic offers with fantastic customer care. Couldn’t be happier, I recommend love health hate waste to everyone who listens... 😊

I placed an order online on the 30th September and it said delivery can be up to the 22nd October, that’s 4 weeks and naturally I didn’t think that as I was coming from the UK it would take that long. However I’d heard nothing for 2 and a half weeks so decided to email them, I got a really snotty, rude email back with the subject “a common sense approach to customer service” and a lengthily email going on about how they manually sort and pack deliveries and that they are no bigger than 5 individuals. Firstly they do not state this on there website so how can they say a common sense approach to customer service and secondly if it’s such a small “non profit business” why would you speak to customers that way, thirdly there’s loads of other small run businesses like this who manage just fine and customer service is great! And lastly, all their stuff is out of date so sending it 4 weeks late makes it even more out of date! Judging by these reviews. I’m not the only unhappy customer!

As a loyal returning customer I expected a reasonable service as a paying customer.

1. Website isn’t even user / customer-friendly and really in hindsight should not have been tempted to return to this site as it was challenging striving to log in again with my previous details ie email address and had to use a different email address from previously registered one. It was a long, tiresome and laborious process all to save a few quid and our environment, no thanks I won’t be doing that again.

2. No indication if the paid for order is sent(just a brief note by them to say it has) and no means to track the item through the designated carrier, who that is, is anyone’s guess.

3. It’s been two weeks now since I place the order and have yet to receive the goods or any notifications of such. Communication, communications, communication!

4, This is not the way to run any business that’s heavily reliant on paying customers.

I think I have learned my lesson now.

Finally received my order a day later then deadline only to discover 1 missing paid for item. I like the ethos of this company yet they is definitely a room for improvement.

Update : - They have yet to refund myself for missing paid for item(noticed with this specific dispatched order didn’t come with an added itemised invoice 🧾 this time). It looks like they have lost myself as a once loyal customer and will seek supplies else where(part of the Nutriseed group).