Love Health Reviews 

I've been a customer since 2020 and this is the first time that I encountered an issue with Love Health. I requested a last minute change of address with them and customer service was kind enough to change it right away even with the technical difficulties they were having at the time of the email. Customer service made sure that it was delivered to the address.

Although it took a while, I have now received help and support following a problem so am happy to revise my review. I buy a good range of bargain products from this site and will continue to do so.

IF you are in doubt DON'T.Awful company with awful customer service.Had to turn to the small claims court to retrieve money owed.I think they have one school leaver on minimal wage working there......and that person has no idea what is going on. If there was no stars that's what they get!

Ordered 19 August and due to issues with Parcelforce, didn't receive the order. The (now partly damaged) order was returned to Love Health Hate Waste on 26 August. I asked for a refund that day and although I had cc'd them in the comms with Parcelforce, still had to provide details of the failed delivery again and again. Since then I've followed up every 2 weeks or so, a partial refund was mentioned on 3 Nov (no shipping costs refunded) and no response since.
Avoid.

I have used love health hate waste many times and always love the quick serice and great products. I feel they are doing a service for us as well. I have needed a refund which came quickly

Great if you receive what you order, but don't expect any help if anything goes wrong. I received only half my ordered and everything was damaged. I emailed them, but didn't get any replies to my messages. After about two months, they finally told me that I would get a partial refund, (although I never received anything useable), but I never got the refund! Edit - following their reply below: It's almost comical of them, asking me to email them now, having already sent about 10 emails that they have failed to reply to...

This company is a disgrace! Ordered goods to be delivered by 19.09.22, however, when I checked the tracking status 10 days later it was stuck in the “checking” stage; no one bothered to let me know and had I not checked, I would have still been waiting! I contacted customer services and was surprised as I was emailed the following day advising there is an issue and That they will update me in 24-48 hours; no update was provided. Two emails later I have still not received a response! The company were quick to take over £50 from my account for the goods and now they feel it is acceptable to ignore me and my emails. I am now having to contact my bank to try to resolve the matter.
Use this company at your peril!

Received a badly damaged delivery with over 30 smashed bottles. 6 emails over 3 weeks and no response after sending photos of smashed items. Absolutely diabolical customer service. Such a shame this company treats customers this way. Previous orders have been perfect and I love what they do in helping reduce waste and you get some great bargains but not responding to emails when something goes wrong isn’t how a professional company should be operating. Won’t be using them again. If you wouldn’t like it done to you…don’t do it to others!

Ordered around 12 items.
3 items did not arrive, and i have emailed 4 times over a month to get it resolved. The first email said the items were out of stock. Then after no response to that email i had to write another, however customer services had another reason/explanation this time round.

They have confirmed a refund will be processed over a week ago, however nothing has been received at this point.

6 weeks on in total....
Customer service is painfully slow. Waste of my time and still owed £10.

Recently had an order go to the wrong address due to my own mistake. Problem was solved quickly and without additional pay. Thank you Danielle

Love this company! - I've placed 5 orders with 'Love Health Hate Waste' initially attracted by products I knew - all great stuff! - now I scan everything as it's a great way to try things out (and give extras away locally), really look forward to the next parcel arriving! Customer service team were proactive and friendly when one order got held up, happy to recommend :)

I have been very happy with what I have received, however it is a lottery as to when or if you will get what you ordered.

My latest order was shelved due to items being in “quarantine”, which I discovered when checking if my order would be delivered on the due date. I have learnt from experience that if the order has spent 5 days in “checking” there is a problem.

It was delivered, after much toing and froing, two days late. However the parcel was missing the “quarantined” item.

I have since sent four emails, with packing slip and order details attached, requesting the missing item be refunded. I have yet to receive a reply and a refund.

I have had issues with previous orders, orders being shelved because an ordered item couldn’t be fulfilled which wasn’t communicated until I chased for non-delivery, ordered items missing from the parcel. But this is the first time I have had to re-send an email FOUR times and had no response!! Hence this review.

It is a shame that poor communication and lack of respect for customers is what lets this company down, as another reviewer so clearly stated back in 2021.

As the old saying goes “treat others as you would want to be treated”.

**Since writing this review I have received a response with an apology for the lateness of the reply and informed that a refund for the missing item is on the way. I have therefore amended my star rating to reflect this.**

Bought on 6pm and cancelled before 9am next morning so obviously they were closed during that time, no replies and they finally said after 3 hrs they cannot cancel as it was already boxed. Interesting as 2 days later it is still not being despatched. Of course no further replies to my emails. I don't care it was boxed I wanted to cancel it straight away. Of course there is no tel number to call - how convenient...Had few problems in the past with them when items were missing or they couldn't fulfil all items ordered. Shame on you. this parcel will be refused of course. Just to clarify your cheeky reply - you had 12 hrs to cancel this order since you received my cancelation email! even worse as you replied saying you cannot cancel it couple of hours after my email while it was not dispatched for another 7 hrs. If you are a small team that definitely shouldn't be a problem to cancel, loads of rubbish.

I found this little gem of a website last week and I'm so glad I did! Service was fab. Items sent by Royal Mail which is always a massive plus for me when companies use these. I've actually stopped ordering things from places when they use Hermes! Easy to order on the website and products came in record time. I'm always a bit nervous about ordering from websites I haven't heard of before but so glad I took a risk with this one! I will definitely be ordering again soon!

Wow! Their Biona BBQ sauce is my favourite now. The taste is perfectly balance and I bought at an affordable price. Fantastic!

Received my product after two days. Didn't expect it would be that fast. Thank you so much, I will buy again.

Safe and trusted company. I'm always buying Vitargo from them. They provide fast service and you will receive the product in good condition.

Excellent place to get organic and healthy food, vitamins and all sort of interesting stuff, the price is amazing (due to the short expiration date).
I wanted to give a shout out to Danielle in customer service and all the pickers and packers in the warehouse, you do an amazing job and I for one appreciate it immensely.

I recently bought a 'mystery box' from Love health hate waste and thought it was worth writing a review as I had a few hiccups with my order.

I have been following the company for a while, but this was the first time I had purchased anything from them. I decided to try a mystery box - this is a box worth £100 that sells for £30 and contains a mixture of health/ beauty/ food items that are past their best before and/or are damaged packaging. You don't know what's in it until it arrives.

My first order never showed up, I originally was expecting it right after bank holiday. DPD had contacted me to say it would be delivered the next day but when it didn't turn up I kept checking the tracking. After a few days of a no show I contacted the company and they said that it wasn't due for delivery and to expect it the following day, at this point they were not super helpful and just said to wait for it to arrive. It still never came, so I waited a few more days then contacted them again. The tracking said it had been returned, and it turned out it had been damaged in transit.

I read some reviews on here and became really concerned, which I mentioned to the company and to be honest they were really helpful and reassuring at this point, They had contacted DPD and found out what the issue was and got back to me straight away.

They said that the item was out of stock but would I like to wait or have a refund. I decided to wait and within a few days the item was back in stock and successfully delivered. I was really pleased with what I received and I would definitely buy again.

I don't know if the company were helpful because I mentioned my concerns but I felt like they did everything they could to reassure me and sort the issue out.

The box was awesome, however I did get multiples of a few items (about 8 packets of crackers, 2/3 boxes of the same cereals, 4 jars of coffee, 6 cans of fizzy gut drink about 12 boxes of herbal tea) but as a test I decided to add up the cost of just a few of the items, things that I would have picked up myself from the shop and it came to £62.62! (1 clipper decaf coffee, 1 Teff flakes cereal, 6 cans natural fizzy gut/ probiotic drink, 3x natural fruit drink, 1x hemp milk, 1x meridian tahini, 1 rude health buckwheat rice cakes, 1x meridian banana and peanut bar, 3x Melissa dream supplements 1x natural golden flakes, 1x celest herbal sleep tea).

Other items in the box that I really like and am excited to try (have since tried) are the Finn crisp whole wheat crackers (taste amazing), Dorset cereals 2 different types, various herbal teas by clipper and Health & Heather, whole earth cereals, lazyday free from shortbread slices, pioneering fair trade double chocolate cookies and Just whole foods falafel mix (can't wait to make). I should add that many of the items that I received were actually IN DATE, many had long dates too, but they were damaged (e.g coffee had missing lids or a broken lid but the item itself was still sealed, some of the cereal boxes were damaged but the cereal inside was still sealed and not crushed - sea through packaging meant I could see inside, the hemp milk was the most battered but it was still sealed and not compromised).

I also received a green and blacks salted milk chocolate bar and a mini soya milk these are two items that I won't eat as I can't eat dairy and don't like soya milk. I probably should also mention that I have multiple intolerances, so it was s bit of a risk buying this box but I am currently trying to work on a number of reintroductions and that was why I wasn't too fussed with what was sent to me and also my husband will eat most things so I knew they wouldn't go to waste!

I feel like the box was well worth it and the issue with delivery wasn't the company's fault and they did everything they could to help me.

I would use the company again and do recommend them as they resolved my issue in a helpful and friendly manner.

Nice bargains! You can save more than a 90% discount in many products as well as the facilities with deliveries . I will recommend