Lovell Sports Reviews 

Refunded my order and didn’t even tell me why. Now I have to wait 10 days for the money back

My husband ordered me a pair of boots. Unfortunately he clicked the wrong size and the product had been sent out. When they arrived it was not the boots ordered. Instead it was a pair of ugly sandles. The company said send them back and we will refund you. Five weeks since the original order was made. Lovell have now said they didn't send us the sandles and will not return our money.

Absolutely shocking experience with this company. They have sent me a product that is faulty and are now telling me they’ve inspected it and won’t be giving me a refund. Terrible customer service AVOID AT ALL COSTS.

Paid for next day delivery not arrived & not even responded to my email

Well..easy to order and have the item next day but if the sizing is not correct, it is super difficult to return. Will not be buying from them again.

Paid for next day delivery and it’s not arrived, won’t use again

STAY WELL CLEAR OF THIS COMPANY THEY RIP YOU OFF I returned items and they only refunded half my order and claimed not to have recieved the rest VERY POOR CUSTOMER SERVICE and have no intentions of dealing with your complaint.

Placed an order and then automatically received a refund within a couple hours, which I hadn’t requested as I would like the product. No reason was given. Very poor customer service.

17/06/26 - why is it I have to put up a review to get a response? Also your website still shows the items in stock.

Company sent wrong items, emailing and can’t get hold of anyone. Likely to have the same issue getting refund abs having to pay for return costs myself and postage. Customer service non existent

These people are impossible to contact, I wanted to exchange 1 pair of jeans but unfortunately I've not received any message back trying to excuse 1 of 2 items.
I have learnt the hard way not to buy from this company ever again.
Also they say to complete returns form on attachment to email, But on checking their is no form so impossible to return item that does not fit, Honestly I would stay far away from this company.
After emailing Lovell sports several times to change order before its despatched, I've received no response at all and not received items and had no information from Lovell sports.
I will now look at taking legal action since this company has no proper customer service and goes silent when you desperately try to contact them.
Lovell sports you should not be trading since your practices are shameless and you obviously don't care about your reputation.

Just update on Lovell sports, Received email informing me after writing review to email Lovell sports for a returns form which I did but I've still not received a reply back yet and still no returns form!!!
This is a terrible service, So now will do this another way and go to trading standards, Citizens advice, And take their advice, I will also take this up legally.
I am a decent person and even said I would ammend the review if they did things properly, So now see that this won't be possible.
I am shocked at the way these company trade with no proper customer service and even less communication.

Useless, ordered trainers and received 2 left feet which was also different sizes
No response from them after reaching out

Do Not use

I ordered a pair of Asics trainers on Sunday 7th june, after ordering I looked at the Reviews on here and with a score of 2.4 I was disheartened and a bit worried as most of the Reviews were pretty negative.
But I have got to give this company 5 stars, for the price, quality, quick delivery and also for the customer service as I emailed them and got a reply within 24 hrs, My Trainers were delivered on Wednesday 10th my experience using lovell sports has been very possitive and I am really pleased with my choice of company and I am hapoy to give a 5 star review.

Do not order from this company!!! Didn't receive my order. Tried to contact them, received no reply. So no order and no refund!!!

No bother. Correct items delivered, communication could be improved a little, but no complaints!

Ordered golf club set and was sent the wrong item sent email no reply
After 3 days got a reply saying sorry send pictures,
I sent pictures, with the item received and original order pictures of right item and asked if I could get the right item sent and do they have it as it shows still in stock,

10 emails later and no reply not anythink,no assistance just ignored customer service no existent or very slow to the point its unacceptable for any buissness to have this long wait to answer, no choice to do charge back if they dont reply what else can you do

Awful customer service. Returned a product over two weeks ago. Haven’t heard anything from them regarding a refund or even acknowledging they have my returned item. Would heavily discourage anyone from using this company. Absolute embarrassment and thieves.

Attempted to order on two separate occasions, both times the order was acknowledged and money taken, then a few hours later refunded with no explanation. Items continue to be in stock on website. Not sure what game these people are running, but it’s not one to build a business on.

Do not use this company. I ordered 3 cycling shirts, which was okay value when you take into account shipping etc. They then cancelled 2 of the shirts and still dispatched with no notice between the cancellation and the dispatch, which made it a complete ripoff.

Second time using Lovell sports and just as happy as the first time.... Ordered a pair of Kappa Ginosa trainers and they are spot on....Great from ordering to delivery which only took 3 days....Great trainers, great price, well packed and very fast delivery....5*****

Very pleased with the overall experience. Fast delivery, great price for my Merrel walking sandals, and would highly recommend