Lovell Sports Reviews 

Please cancel my order Love59324. Why has my order been returned to to you ? From Probably the worlds worst delivery company Evri. PayPal will be expecting full refund including delivery to my account. (as the goods were clearly not delivered) The reviews show a consistent pattern of poor quality services and same excuses. If you are unable to provide the goods or services you should not be trading. If your quality of goods and consistent inability to supply and obviously knowingly you are doing so, surely it is fraudulent. Your capacity to provide adequate shopping experience, suggests your organisation is a poorly managed subsidary of The Fraser Group
(Sports Direct)
.....Edit..... Lovells responded that parcel damaged in transit. Considering through this thread the amount of parcels that are damaged, lost, not delivered etc they would break their contract with Evri probably the worlds worst courier, who use the same customer service offensive as Lovells. Footnote and beware, if after reviewing the poor stsndard of quality of product, misold items, second hand items and poor overal service you still wish to purchase from Lovells, use a payment method like PayPal, (who are brilliant) for your own protection

Order number was LOVE60503. I ordered Converse hightops as a gift last week in size 9.5, but they sent a 10.5 and the box arrived ripped and crushed. A little panicked because I needed them for this Saturday, so I am hoping for a quick reply.

I bought some boxing shoes from the website and they still havent moved from the port and its been 2 weeks since the last update and I’ve emailed yall but havent gotten a respond. Will change the stars when everything goes smooth

Great always reliable and there are some great deals on adidas predators!

I placed an order for next day delivery and they have failed to respond to my customer support email, there is no working phone number to contact them & DPD have not heard anything about my order.

If i vould give zero stars then i would.
Lovell Sports sent out the wrong order, after contacting them they admitted the mistake, couldn't supply me with the correct item so offered me a full refund.
They sent out a QR code for an Evri return label which I printed off and returned the item.
37 days later and several emails I have still not received my refund.
In my latest email I have now threatened them with trading standards so let's see how that goes.
I will never order anything from these people again.

Had i known this company was connected to Sports Direct(SD), I would've never purchased from them to avoid this subsquent experience.

Astro boots purchased 4.5 months ago, only used handful of times. CS team requested photos, sent them over and then requested for item to be sent to SD warehouse. Where the inspection team's convenient opinion is that the faults are wear and tear, even though it's within 6months as per consumer rights.
The glue is comming away in 8 places across both boots and fabric near the ankle has worn, which has zero contact with anything...
ZERO Stars - Big waste of time, won't be purchasing from SD or affliated businesses until resolved.

I ordered a couple of tracksuits for my son. However despite being marked as delivered I was and am still unable to locate them. The customer service has been really really infuriating as they’ve been unhelpful and have stopped responding to my numerous emails despite the urgency. I’m really disappointed and can’t believe things like this still happen.

Ordered trainers. Paid £10 for next day delivery. 4 days later still nothing arrived. Shop app states returned to sender. Tried to email but it bounced back 3 times. Filled out form on website but no reply. So £50 trainers plus £10 delivery and nothing. Need this sorting or it's going legal.

UPDATE... Have randomly received £10 refund with no explanation. Still trying to find it about the trainers

Ordered seven golf polos for an upcoming golf event I’m organising. One of the polos came with lots of brown marks on it so I requested an exchange. Once I finally got a response from Lovell Sports I was told I’d need to return for a refund & order again, meaning I’d need to pay postage again!! Got one message every 24 hours from their customer service which is poor. Will never shop with them again!

Customer service is non existent, I ordered a jacket and received a coat instead that the company doesn’t even sell. There’s no option apart from a contact form to get hold of customer services, they wanted pictures of the wrong item sent which I emailed back with, then 2 days later I was just told “they don’t do replacements” so here’s a label to send the coat back with. Pretty poor considering it was their mistake, and I would’ve happily taken an exchange for the correct item.
Unlikely I would order from this company again.

Ordered a £4,200 Cube Litening Aero from Lovell Cycling and was sent the completely wrong frame size, along with damage to the bike. Reported the issue immediately, but instead of resolving it quickly they delayed, advised the correct bike was out of stock, and refused to offer alternative versions they still had available in the correct size. This left me without a usable bike for a planned event and I had to spend over £800 repairing my old bike just so I could participate. Despite all of this, their idea of compensation was a capped £100 discount code for a future purchase. Very disappointing experience for such a high-value order. Took around 3.5 weeks to get my money back!
order LOVE44869

Cancel my orders immediately please. Why is it so hard to contact someone
LOVE56002
LOVE55999

Order arrived but it was the wrong item.
I was told that the item was no longer available but it was still available AT A MUCH HIGHER PRICE.
Sent refund EVRI labels but I want the original item.
Poor customer service.
Seeking legal advice.
PLEASE READ THE REVIEWS BEFORE MAKING A PURCHASE

Lovell Sports used EVRI to deliver my parcel. My parcel was stolen and they did not do anything about it for several days. By the time the parcel arrived, it was the wrong item. I ordered FIRM ground rather than SOFT ground boots but they delivered soft ground. I made several requests to resolve the matter but they did not reply. Their customer service is atrocious. DO NOT ISE. Order number LOVE53309

In response to your response Lovell Sports. I have returned the soft ground boots but demand the firm ground are sent to me as repeated requests.

I should have read the reviews before making a purchase. Zero response from customer service. 2 day delivery boycotted, excuses after excuses from the diabolical EVRI service, now on day 6 and yet another excuse and request for 48 hrs to investigate. They had the parcel , now they haven’t!!!

A completely differant style of sliders were sent to me ,I told customer service I had recieved the wrong item,eventually they send me a return label,I sent the sliders back but they only credited the item and not the£4 99 I paid for postage even though the order wasn't correct ,I'll never use this company again

I ordered a pair of walking trainers but the items never arrived at my pick up point. I did contact the company but took along time to reply I even chased EVRI myself to say that they have got lost in transit (was very helpful customer service from EVRI) When the company got back to my they said it was at my pick up point ARGH which I checked but nothing. Now contact company again and still nothing back. All I won’t is a refund

I have ordered a GBP 1700 e-bike in late April26. Immediate msg said bike on way. 2 weeks later almost zero communication. ArrowXL the courier indicate with vendor (Lovell). Appalling comms and hope it does not turn into nightmare. I will contact media if not resolved soon.

Response below noted. What company did to resolve the matter was cancel the order. Disgraceful service.

Was offered 10% discount on future purchase, that is plain weird... why would I ever buy anything again from Lovell, JD, Evans Cycles or Fraser Group ever again. Bad service needs to be called out!

Do Not Buy Anything From This Company. Lined Crocs Received Covered In Stains. Disgusting Goods & Service.