LOVEtheatre Reviews 

2,742
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process, noting that purchasing theatre tickets online is fast, completely straightforward, and offers exceptionally great value. Consumers are especially happy with the helpful staff and customer service team, describing representatives as kind, incredibly efficient, and quick to resolve ticket exchange requests. Some reviewers were not happy with the pricing structure, mentioning that tickets can sometimes be significantly more expensive compared to purchasing directly from the venue. A few other people also felt that confirmation details, communication, or customer support responses could occasionally be delayed when dealing with urgent inquiries.

What people talk about most

Booking process

Customers had positive experiences with booking process, highlighting that it is very quick, easy, and offers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency when handling... See more

Customer service

Users describe positive interactions with customer service, noting that staff are remarkably helpful, kind,... See more

Price

Reviewers mention positive feedback about price, often praising the affordable and reasonable costs for... See more

Service

Customers consistently note positive experiences with service, highlighting a top-notch and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car man Got last minute ticket for the show on Love Theatre.Seamless transaction by email.Seat had brilliant view. Absolutely awesome performances by all the cast, especially by Will Bozier who w... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange tickets. Spoke to a lovely, professional, efficient and personable lady called Lesley. What a joy! I’ve had a bad run of poor service with other companies lately. Lesley has re... See more

Company replied

Rated 5 out of 5 stars

Brilliant play! Loved the storyline and twist and the actors were so good in their roles. Wathed a matinee performance so train ride into London, watched show and ended up with lovely meal before head... See more

Company replied

Rated 5 out of 5 stars

I booked and paid for seats with Love Theatre for a show on Tuesday August 18th when I had in fact intended to book for the following Tuesday August 25th. I only realised when I received the email co... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Theater Company

Written by the company

LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.

LOVEtheatre

Written by the company

Guarantee
LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
Certification
LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.7

All reviews

(2,742)

528 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booked literally two hours before the…

Booked literally two hours before the show with no problems and at a great price 👍

July 31, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Heather,

We're so glad you had such a seamless booking experience and found a great price! Thank you for sharing your positive feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Amazing

Amazing, fantastic and incredible

July 31, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're so glad to hear you had such an amazing experience with us! Thank you for your wonderful feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

We absolutely loved the show

We absolutely loved the show. Cyrano with Adrian Lester. Great seats at a price we could afford.

August 1, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Gabrielle,

We are so pleased you enjoyed the show! It's wonderful to know our seating and pricing met your expectations. Thank you for your kind words.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Booking was easy and much cheaper thaan…

Booking was easy and much cheaper than the AtG website

July 29, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Meryl,

We are so pleased to hear that you found the booking process easy. Thank you for your wonderful feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Good discounted price

Very good experience and well affordable prices

July 30, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're delighted to hear you had such a good experience and found our prices affordable. Your positive feedback means a lot to us.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Easy to navigate and purchase tickets…

Easy to navigate and purchase tickets at a great price.

July 30, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are so glad to hear that you found our platform easy to navigate and that you were able to purchase your tickets at a great price. Thank you for your positive feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Fantastic musical

It was a absolutely fantastic musical. The voices of all the performers were brilliant. I leant a lot about Chaka Khan and all the stars she collaborated with over the years in her life. Highly recommend going to see the show. Venue was great and suitable.

July 30, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We are so glad you enjoyed the show! We appreciate your high recommendation and kind words about the venue.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

I booked the wrong tickets!

I booked theatre tickets through LOVEtheatre and on the day we were due to attend I realised that I had booked the incorrect play! It was only when I downloaded the tickets I realised my mistake.
I called love theatre and spoke to a lady called leslie and she was unbelievably helpful and said she would call the theatre for me and see if they would refund my tickets at such short notice which they did! I was so impressed with the customer service I recieved
Beth Cox

July 31, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Mary,

Thank you for your review. We are so pleased to hear that our team was able to assist you with your booking. We appreciate you sharing your experience and kind words about the support you received.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

The show was amazing and the staff were…

The show was amazing and the staff were very organized and pleasant and helpful.

July 29, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Lesley,

We're so happy to hear you enjoyed the show and found our staff pleasant, and helpful. Thank you for your kind words!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Great website to get a good deal on…

Great website to get a good deal on really expensive London theatre tickets when purchased direct with the venue.
Keep up tte good work - will definitely use again.

July 27, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Linda,

We are so pleased to hear you found great deals on London theatre tickets through us! It's wonderful to know you'll be using our service again. We appreciate your kind words and look forward to helping you with future bookings.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Cheap tickets with good seats to…

Cheap tickets with good seats to quality productions

July 27, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Anna,

We're so happy to hear you enjoyed our affordable tickets and excellent seating for our quality productions. Thank you for your wonderful feedback!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Exchanged my ticket thanks to Lesley in Customer Services

I could no longer make the date I had booked due to a poorly elderly mother I needed to look after, and I wanted so much to see the play I had booked, so I got in touch hoping to exchange the tickets for a new date. Lesley was fantastic; she made the change for me within hours of getting my request, and I am now looking forward to seeing the play in a month. This has meant a great deal to me, and Lesley was the key to getting it done promptly. Thank you so much Lesley for your kindness and efficiency, which made all the difference.

July 27, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Jude,

We are so pleased to hear that we could assist you with changing your tickets and that our Lesley was able to provide such prompt and helpful service during a challenging time for you. We understand how much it means to be able to see the play, and we are delighted that we could make that happen. We truly appreciate you sharing your positive experience with us. We hope your Mother gets well soon.

Kind regards,
Kat
Team LOVEtheatre

Rated 4 out of 5 stars

Booked tickets for Martin Guere in…

Booked tickets for Martin Guere in October without any issues

July 25, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Margaret,

We're glad to hear booking your tickets for Martin Guerre was a smooth experience! We appreciate your positive feedback.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Error in booking

I made an error in booking - accidentally opting for the matinee instead of evening performance - and emailed to enquire if it was possible to change. Patrick was very helpful and amended my booking without any fuss. Thank you Patrick

July 28, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Elaine,

We are so pleased to hear that our Patrick could assist you with your booking adjustment smoothly and efficiently. We appreciate you sharing your positive experience with us!

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Buying tickets …

Your site is easy to use and map helps you find your seats at the price you want to pay.

July 26, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Leonard,

We're happy to hear that our site's ease of use helped you find great seats! Thank you for your positive feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 2 out of 5 stars

Unable to redeem theatre vouchers.

Unable to redeem theatre vouchers.

July 25, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Clive,

Thanks for your feedback, although I'm sorry you're disappointed.
Apologies, we aren't currently able to accept Theatre Tokens if this is the type of voucher that you have.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Excellent service

Excellent service. I was recommended by a friend and wasn't disappointed. The theatre tickets were a great price and they had a deal on which made it better! We were able to choose the seats and they were brilliant.

I will be looking on the site for another show to watch ASAP!

June 23, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Candice,

We appreciate you sharing your positive experience with us. We look forward to welcoming you back for another show soon!

Kind regards,
Patrick - LOVEtheatre

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