MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver... See more
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Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least the... See more
Company replied
Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is wh... See more
Company replied
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused... See more
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Company details
Written by the company
How can we help? If you have any service issues please contact the Collect Group and Low Cost Parcels Customer Service Team on 020 3744 1448 or email info@collectgroup.co.uk with your parcel reference and contact details. We appreciate all of your feedback and will always seek to assist if you have any problems. Please do get in touch.
Contact info
Synergy House, NE29 6TG, North Tyneside, United Kingdom
- 020 3744 1448
- info@collectgroup.co.uk
- www.lowcostparcels.co.uk
1.8
Poor
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great & reliable
April 17, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Rebekah,
Thanks very much for taking the time to leave us a review. It is genuinely really appreciated.
All the best, Mark
Great service over a sustained period of time
Our company, carpet and binding online limited have been using low cost parcels for a couple of years now and I have to say the service we have received has been extremely efficient. We have sent thousands of parcels with them all over the uk from our eBay shop business the bespoke carpet shop and our feedback from our customers regularly is about the speedy delivery service along with the quality of the goods we have sent.
It goes without say that due to the amount of parcels sent over the courier network a parcel can go missing or be delivered slightly later than stated but this is extremely rare and if anything does go wrong the office staff at my local North Shields branch are always there to assist and help resolve any problems.
Over a period of time we have received a great service from parcels being collected daily and shipped within 24 hours. Keep up the good work from an appreciative customer.
April 12, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Simon & Sharon, thanks for taking the time to leave Low Cost Parcels a review. Your custom is very much appreciated!
Very quick turn around excellent…
Very quick turn around excellent service would highly recommend.
April 12, 2018
Unprompted review
Reply from The Collect Group Limited
Thanks kevin. Pleased to have been of service!
Very happy service from start to end
April 12, 2018
Unprompted review
Excellent fast and reliable service.
April 12, 2018
Unprompted review
Reply from The Collect Group Limited
Thanks Finlay for taking the time to leave a review for LCP. Pleased to have been of assistance with your delivery.
Excellent and very fast
Excellent and very fast, wasn't ready for it!!!
April 11, 2018
Unprompted review
Reply from The Collect Group Limited
Thanks for the feedback Ricky!
Reply from The Collect Group Limited
Hi Dina, thank you for the review. Pleased to have been of assistance!
Paid vendor of goods for next day…
Paid vendor of goods for next day delivery who chose to use LCP (aka YODEL...alarm bells ringing yet ???).
At this moment in time, ie 48hrs later and 24hrs after contracted and promised delivery was due,the online tracker is STILL showing “possible” delay at Hatfield terminal (490 miles from my home
) - POSSIBLE delay...I ask you - that’s just insult to injury !
I phoned the contact number and got the well trained and rehearsed automaton who could not and would not divert from her on screen script which only compounds my frustration ! As such,said individual was unable to identify the reason for delay (an alleged customer service helpline by the way !) and said the parcel will get there when it gets there...ye gods,the lack of compassion and respect was staggering.
These people are a law unto themselves and their boundless arrogance should be a severe warning to all...pay a little bit more for a recognised,accountable & caring delivery company and be safe in the knowledge that you haven’t taken the day off work for a parcel that never comes.
Stay clear of LCP/YODEL !
April 11, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Michael,
I am genuinely sorry that you have experienced a delay with your order. We received your parcel from the sender on the 9th and whilst we would have hoped it would have been delivered on the 10th, it was delayed at the sort centre in Hatfield over night. There was a mechanical fault with the sorting machinery, which caused the issue.
We add a "Possible Delay" to the tracking when we are notified of sort equipment failures - it doesn't always result in a delay but we would rather forewarn the sender and receiver in these circumstances. Regrettably it did impact your parcel.
We are working through the backlog of delayed shipments and hope to get this to you in the earliest instance. I'm sorry for any inconvenience this has caused. The Customer Service Team do have your contact details and will contact you when we have more information and an accurate ETA for you.
Kind regards,
Mark
Fantastic next day Saturday delivery
Fantastic next day Saturday delivery
Good accurate online tracking and communications
April 9, 2018
Unprompted review
Reply from The Collect Group Limited
Thanks Bert, pleased to have been of service!
Fast and efficient,great service
April 3, 2018
Unprompted review
Reply from The Collect Group Limited
Catherine, thanks for the kind words. It's very much appreciated!
Yes good experience
March 31, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Nikki, thanks for taking the time to review the service. It is very much appreciated!
Reply from The Collect Group Limited
Thanks for the positive review Mr Nowell. Pleased we could be of assistance.
Delivered on time
March 23, 2018
Unprompted review
Reply from The Collect Group Limited
Thank you very much for taking the time to leave us a review!
Excellent service
March 13, 2018
Unprompted review
Reply from The Collect Group Limited
Thanks Amanda, your feedback is really appreciated!
Apparently I've signed for it? Not here
Well this is the first time I have had anything delivered through this company. I hadn't received my item yet and estimated delivery date tomorrow.
Just checked tracking to see where the item is. And it says it's been delivered and signed for by my surname? Funny how I am at work and not home until 5pm. Yet at 11am they delivered to me. There is no card or no notice to say it's with any neighbours.
I've even been next door to all neighbours to check it wasn't delivered accidentally to them.
This should be a large box and it's a present for my wife for mothers day from our kids. So I'm hoping it hasn't been just left on my doorstep. As being South london...5 minutes later it's gone. No customer service to talk to as they only respond 9-5 mon to friday.
But overall poor performance so far. As now I risk no gift for my wife.
March 9, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Martin,
As you know this item was delivered on Saturday morning (within the anticipated timescales) - even with the recent adverse weather causing significant delays across the country.
The initial issues was caused by Driver error and an incorrect scan was added to the parcel - it wasn't just left on the doorstep. Following your report, we ensured the parcel was delivered prior to Mothers Day and prevented your wife going without her canvas from the kids.
During the last couple of days we have updated you throughout the process (outside the scope of usual office hours) and a bit disappointed to see we received a 1 star for this. But clearly Trust Pilot is subjective and appreciate you can score LCP as you see fit.
I'm pleased the present arrived and hope your wife had an enjoyable Mothers Day.
Thanks,
Mark
No doubt about it
No doubt about it, this company lives up to its name and delivers good service. Hope it continues.
March 2, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Mo,
Many thanks for the review and kind words. Pleased to have been of assistance!
Great service
February 23, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Paul, we hope you enjoy your purchase! Thanks again for the review and using our service. All the best.
W prompt service
February 18, 2018
Unprompted review
Reply from The Collect Group Limited
Thanks for the review Phillip - really pleased to be part of the process! Enjoy your purchase!
Excellent service
February 17, 2018
Unprompted review
Reply from The Collect Group Limited
Many thanks for the review Mark. Pleased we could be of assistance!
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