MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver... See more
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Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least the... See more
Company replied
Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is wh... See more
Company replied
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused... See more
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Company details
Written by the company
How can we help? If you have any service issues please contact the Collect Group and Low Cost Parcels Customer Service Team on 020 3744 1448 or email info@collectgroup.co.uk with your parcel reference and contact details. We appreciate all of your feedback and will always seek to assist if you have any problems. Please do get in touch.
Contact info
Synergy House, NE29 6TG, North Tyneside, United Kingdom
- 020 3744 1448
- info@collectgroup.co.uk
- www.lowcostparcels.co.uk
1.8
Poor
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service super fast no problem s…
Great service super fast no problem s very happy
October 9, 2018
Unprompted review
Reply from The Collect Group Limited
Good afternoon Richard,
thank you so much for taking the time to leave us a review, we are pleased to hear how happy you are with your delivery and look forward to working with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Alexander,
thank you for taking the time to leave us a review, we greatly appreciate your feedback and look forward to working with you again in the future.
Kind regards,
Michelle
You will not get a better Customer Service Team
We have been using LCP for about 2 years now, prior to LCP we used UK Mail.
The contrast between companies has been a breath of fresh air. We do get the odd problem with some delivery (but is no different to any other courier we have used - Interlink, Royal Mail and TNT). The difference is the way in which LCP deal with those issues.
The team in Newcastle are amazing. Nothing is too much trouble and they always get back to you with solutions. The Dispatch system is also by far the best I have used, orders are pulled stright from my eBay account and website.
I don’t typically leave reviews but they are certainly worthy of 5 stars.
October 4, 2018
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
Thank you for taking the time to leave us a quick review, it is greatly appreciated. We hope you have enjoyed your past two years working with us, and we look forward to many more.
Kind regards,
Michelle
Delivery was Quick,
Delivery was Quick, Driver was pleasant,very good.
September 20, 2018
Unprompted review
Reply from The Collect Group Limited
Good morning Nigel,
Thank you for taking the time to leave us a review, we are very pleased to hear you are happy with the service received and will pass your comments on to the driver in question. We look forward to working with you again in the future.
Kind regards,
Michelle
Good quick delivery and delivered as…
Good quick delivery and delivered as per instructions. thanks.
September 16, 2018
Unprompted review
Reply from The Collect Group Limited
Good morning K.C,
thank you for taking the time to leave us a review. We are pleased to hear how pleased you are with the service and look forward to working with you again in the future.
Kind regards,
Michelle
Great reliable service 👍
August 29, 2018
Unprompted review
Reply from The Collect Group Limited
Good morning Steven,
thank you for taking the time to leave us a review. We are very happy to hear how pleased you are with the service and look forward to working with you again in the future.
Kind regards,
Michelle
Not the next day
Not the next day. Waiting for this parcel and it's actually passed where I live to be at a depot way further north by some 100 miles Well done. Thanks for the email at 9:32 pm telling me it's going to be delivered by 9pm.
August 22, 2018
Unprompted review
Reply from The Collect Group Limited
Good afternoon Bernie,
Thank you for the chance to respond via Trustpilot and explain things. We are sorry that a localised problem at our carrier partner site meant despatch was delayed. As a consequence, delivery is now scheduled for today. As national carriers use central sorting facilities, it is very common for items to travel to a sorting centre and from there to the relevant delivery depot (hub and spokes system). In this case, collection in Newton Abbot was followed by sorting in the West Midlands, and delivery by the Bristol depot. The consolidation of traffic and the handling in this manner means overall benefits, and a lower price for clients and their customers. I look forward to your safe receipt of the shipment today.
Kind regards
LCP
I was very pleased with the delivery it…
I was very pleased with the delivery it came early driver was polite and helpful
August 17, 2018
Unprompted review
Reply from The Collect Group Limited
Good afternoon Steve,
Thank you for taking the time to leave us a review, we greatly appreciate your feedback and look forward to working with you again the future.
Kind regards,
Michelle
Fast delivery
August 1, 2018
Unprompted review
Reply from The Collect Group Limited
Good afternoon Edward,
Thank you for taking the time to leave us a review, we are pleased to hear you were happy with your delivery and look forward to working with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Jim,
thank you for taking your time to leave a review, it is much appreciated. We are pleased to hear you are happy with our services and look forward to working with you again in the future.
Kind regards,
Michelle
Delivered a tyre .
Hi I was very impressed with the delivery it was so quick the van driver was was very helpful what more can I say .kind regards Clive.
July 12, 2018
Unprompted review
Reply from The Collect Group Limited
Good afternoon Clive,
Thank you for your review we are pleased to here you were so happy with your delivery driver. Thank you for taking your time to review our service and we look forward to working with you again in the future.
Kind regards,
Michelle
Can't believe how quickly it arrived!
July 6, 2018
Unprompted review
Reply from The Collect Group Limited
Good morning,
thank you for taking the time to leave us a review, this is much appreciated and we are pleased to hear how happy you are with the service received.
Kind regards,
Michelle
Quick and polite and helped my lady…
Quick and polite and helped my lady with heavy parcel
July 6, 2018
Unprompted review
Reply from The Collect Group Limited
Good morning David,
Thank you for taking your time to leave us a review, it is greatly appreciated and I am pleased to hear our driver was so helpful towards you during delivery.
Kind regards,
Michelle
Item arrived opened and damaged?
July 4, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Duncan,
We are sorry to hear that the item was delivered damaged.
We have raised an internal ticket with the sender (GSL) and we will start the claims procedure on your behalf. They will be in touch to ascertain the details of the damage and take suitable action.
Apologies again for any inconvenience this has undoubtably caused.
Should you need to speak to LCP directly, please don't hesitate to give us a call on 0845 862 5533.
Regards,
Mark
Reply from The Collect Group Limited
Hi John,
Thanks very much for taking the time to leave Low Cost Parcels a review. It is very much appreciated!
Kind regards,
Mark
Company sending me unsolicited/ unwanted marketing email
Company sending me unsolicited/ unwanted marketing email
Response: The option to soft opt -in is only legitimate where it can be seen as reasonable to do so based on previous engagement, such as buying an item, you can opt-in to other items on sale. You've never had my permission to have my data, and I do not view this as legitimate.
May 24, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Andy,
I'm sorry you feel this way about the communication you have received from us.
I can assure you that we are not a "Spamming Company", if you have used our service we will only ever receive a single email from us - asking if you would like to find out more.
I appreciate email marketing is very topical subject at the minute, but would like to assure you that we are 100% compliant with the relevant legislation (Data Protect Act 1998 and the Privacy and Electronic Communications Regulations (PECR)) does permit us to hold that information. Section 22 of the policy covers the “Soft opt-in” whereby we can legitimately send you further communication, outlining offers or promotions. As a business we would only ever send individuals a single email with information about our business and the option to unsubscribe and opt-out (Section 3) - which you have clearly done.
This legislation has been superseded by GDPR, so you won't be receiving a further correspondence from us.
Again, apologies if this has caused unnecessary annoyance; the emails are generally well received, and a high proportion of receivers subsequently apply to “find out more” about our business.
Kind regards,
Mark
Fast delivery would highly recommend
May 14, 2018
Unprompted review
Reply from The Collect Group Limited
Many thanks for taking the time to leave us a review Mr Cunningham, pleased to have been of assistance!
Yodel in disguise...
This is my first and will be my last experience of Low Cost Parcels.
Whilst low cost is a good attribute this is only in the context of the service being paid for actually being provided. Low cost when you don't get what you paid for is expensive.
One thing to clarify is that Low Cost Parcels (in London at least) is actually Yodel. Nowhere is this mentioned on their website
Subcontracting your logistics/delivery to Yodel is like subcontracting your pension safekeeping to Robert Maxwell
Yodel themselves allegedly attempted to deliver a parcel three times to my address despite not actually managing to leave any evidence of their presence there (calling card etc). The last of these they made no effort to actually ascertain whether I would be in. This is despite me telling them exactly when I would be in after the first delivery attempt.
They therefore said they would not attempt another delivery. Kindly Low Cost Parcels when contacted agreed to arrange a delivery for today. Being naturally suspicious, I checked this first thing this morning only to find that the parcel was not en route to be delivered but still at the depot which was over an hour away and closed 2.5 hours later. One rushed round trip of 2.5 hours later I had eventually managed to get the parcel which was dispatched 9 days prior shortly before it would become useless anyway.
Lessons to learn for Low Cost Parcels:
1. Low Cost should be good value not cheap and unreliable
2. Not being accurate or reliable to customers about when things will be delivered/delivery attempts does not endear good relations and can have significant impacts on those customers.
Lessons for potential customers/retailers
1. I will not be purchasing/comissioning any product from any retailer or other service provider who use Low Cost Parcels as when I do purchase something, I generally expect it to be delivered. On the above evidence, I cannot predict whether this will happen or not. I suggest that others follow the same strategy and will be encouraging those I know and do business with to do the above.
2. When retailers are commissioning logistic services, ensure that you use a reliable delivery service which actually caters to the working population in the 21st century. Things can still go wrong but DPD, Royal Mail and Amazon can generally get things to you reliably. Yodel might have worked in the 90's but it has no place now.
April 21, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Matt,
We do appreciate any feedback so certainly welcome your comments. Trust Pilot is an excellent medium to capture information like this and where applicable address any points raised quickly and efficiently.
Obviously at this stage we don't have the specific reference number (if you could supply it that would be great for clarification), but given your detailed and comprehensive review of LCP, I thought it prudent to give you an immediate explanation and clarify some of the points you have raised.
Having read your latest review of Yodel on Trust Pilot (just moments ago), I presume you are referring to the order from Scribes Digital Print. From what I can establish, the goods were shipped by our client on the 12th April and were actually attempted at your address the following day. Sadly, from what I can ascertain you were not in - which is a challenge for any courier and regrettably beyond our control.
The good news is that with the tracking number we can obtain the geo-codes to prove the location of the driver when they attended your address on each occasion to attempt delivery. We can quickly establish if they were genuine attempts. Should the sender require it, we can also arrange for Driver interviews to explain if or why neighbours were not attempted or deemed unsuitable in the circumstances.
In response to your more general comments - Low Cost Parcels, is not "Yodel in disguise", we operate in 42 cities across the UK and have relationships with a number of other national courier companies to support us in areas without coverage. It is actually common practice within the industry to utilise other partner networks. For instance, DPD whom you have endorsed in this review actually subcontract aspects of their network to Hermes (I don't think that is on their website either). You also mentioned that our staff lied, I can assure you our staff would never knowingly lie, our Customer Service team are praised daily for their dedication and support of clients. From what I can deduce from your review - you spoke to our team and they were able to arrange a fourth time free of charge (irrespective of when the depot closed, the drivers deliver until 7pm - sorry I can't see how / when we lied?
It is genuinely disappointing to hear that you intend to boycott the businesses that use LCP in the future. I can assure you that we offer our 2,000+ clients a great cost effective service. Our delivery rates (of millions of parcels) are actually comparable if not higher than the other national couriers.
Sadly, in our industry people rarely leave "5 Star Reviews" (I doubt even if you were in on the 13th and we were able to delivery to you Next Day - it's unlikely that you (like everyone else) would you have taken the time to do so?), people generally only talk about negative experiences. Every UK courier typically achieves a 98% delivery successful service - this is because people are not in, things get damaged, vans breakdown, roads are closed etc. Many things often beyond the carriers control. So for every 100 parcels - at least 2 people will have a negative experience. Yodel do have a poor industry reputation; I feel this is simply because they deliver twice as many parcels as any other national courier in the UK (considerably more than UK Mail / DPD / Hermes etc), so it is fair to say that they have "statistically" twice (if not three times) as many disgruntled customers whom are more likely to talk about them with a negative point of view..
Interestingly, if you were to check the Trust Pilot ratings of the companies you have mentioned; Amazon, DPD and Royal Mail they all have 2 Stars and described as "Poor", whilst interestingly Yodel have actually been rated 4 Stars and described as "Great" (by 56K+ reviews).
I do genuinely thank you for your review - it depicts a challenge all couriers face in the industry. Especially when the sender has paid for a signature at the other end and the goods simply can't be left safe. I will certainly take your comments on board and address the specific challenges of this delivery with our client, Scribes Digital Print.
Regards, Mark
Very good service
April 20, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Eric,
Thanks for the positive review! I'm pleased we were able to get your shipment to you in a timely manner!
Thanks again,
Mark
Great service
April 19, 2018
Unprompted review
Reply from The Collect Group Limited
Hi Stephen, pleased to have been of assistance!
Thanks very much for taking the time to review Low Cost Parcels.
Kind regards, Mark
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