MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver... See more
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Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least the... See more
Company replied
Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is wh... See more
Company replied
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused... See more
Company replied
Company details
Written by the company
How can we help? If you have any service issues please contact the Collect Group and Low Cost Parcels Customer Service Team on 020 3744 1448 or email info@collectgroup.co.uk with your parcel reference and contact details. We appreciate all of your feedback and will always seek to assist if you have any problems. Please do get in touch.
Contact info
Synergy House, NE29 6TG, North Tyneside, United Kingdom
- 020 3744 1448
- info@collectgroup.co.uk
- www.lowcostparcels.co.uk
1.8
Poor
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived before email telling me they…
Arrived before email telling me they were on their way. Result!
August 13, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
Thank you for taking the time to review the service you have received, this is greatly appreciated by our team. We are pleased to hear you received your item before you expected and hope to be able to work with you again in the future.
Warm regards,
Michelle
Have only gave this a 3 star due to a…
Have only gave this a 3 star due to a part of the linkage being broken. Fortunately my mechanic was able to add a piece to it.
August 4, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Roseann,
we are very sorry to hear that your item was received with a part missing. Our business model is to collect the items from the sender ready packaged and drop them in to the courier to deliver, so unfortunately we are unaware of the condition of the items. We are very sorry to hear of the inconvenience this has caused you and hope the sender of your item is able to assist you further with this.
Warm regards,
Michelle
B.B.B …
B.B.B I've been using low cost now for about 2 years send 30 large parcels a week we have a lovely driver Amanda always on time no cheek and all parcels delivered next day only ever had trouble with one parcel will score 10 out 10
July 10, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon James,
Thank you for taking the time to review the service you receive on a daily basis from us, this is greatly appreciated by the whole team. Your comments will be passed on to Amanda also, we look forward to continuing to work with you.
Warm regards,
Michelle
Was not due to be delivered till the…
Was not due to be delivered till the 8th delivered on the 4th only orders on the 3rd good service
July 6, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Vanessa,
Thank you for taking the time to review the service you received, this is greatly appreciated by our team. Thank you for your comments, we are so pleased to hear your item arrived early and we look forward to working with you again in the future.
Warm regards,
Michelle
Fast postage,Just the job
July 4, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon James,
Thank you for taking the time to review the service you received, this is greatly appreciated by our time. We are pleased to hear how quickly you received your item and hope to work with you again in the future.
Warm regards,
Michelle
Item was with me within 24 hours 👍👍
June 18, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Anthony,
Thank you for taking the time to review the service received, we are pleased to hear how swiftly your item arrived. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Courier very professional and friendly
May 28, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
thank you for taking the time to review the service you have received. We are so pleased to hear how highly you thought of our service. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Arrived on time
Arrived on time. Delivery man was a credit to your delivery service extremely courteous
May 27, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Janice,
thanks for taking the time to leave us a review, this is greatly appreciated. We are pleased to hear how happy you are with the standard of your delivery and look forward to being able to work with you again in the future.
Warm regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Barbara,
thank you for taking the time to review our service. This is greatly appreciated by our team. We are pleased to hear how happy you are with your delivery and look forward to working with you again in the future.
Warm regards,
Michelle
Very fast delivery
May 22, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon John,
Thank you for taking the time to review the service you have received from us. We are pleased to hear how quickly you received your item. We look forward to working with you again in the future.
Warm regards,
Michelle
good seller and brilliant fast delivery
May 19, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Joaquim,
Thank you for taking the time to review the service you have received from us.
We are pleased to hear how quickly you received your item. We hope you enjoy your product and look forward to working with you again in the future.
Warm regards,
Michelle
Arrived promptly
May 6, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Rory,
Thank you for taking the time to review the service you have received from us. We are pleased to hear how quickly you received your item. We hope you enjoy your product and look forward to working with you again in the future.
Warm regards,
Michelle
Fantastic speed
May 5, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Charles,
Thank you for taking the time to review the service you have received, this is greatly appreciated by our team we are pleased to hear how swiftly you received your item and look forward to working with you again in the future.
Warm regards,
Michelle
Good service
April 29, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Susan,
Thank you for taking the time to review our services, this is greatly appreciated by our team. We are pleased to hear how good you found our service and look forward to working with you in the future.
Warm regards,
Michelle
great fast service
April 27, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Craig,
Thank you for taking the time to leave us a review, this is greatly appreciated. We are pleased to hear how swiftly you received your item and look forward to working with you again in the future.
Warm regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Drew,
Thank you for taking the time to review our service, this is greatly appreciated by our team. We are pleased to hear how quickly you received your item, we look forward to working with you again in the future.
Warm regards,
Michelle
Perfect all round
Perfect all round. Hassle free and speedy. Nice one guys 👍
April 13, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Mr Fawbert,
Thank you for taking the time to review the service you received,our team are pleased to hear how highly you thought of your delivery and hope you are enjoying your product. We look forward to working with you again in the future.
Warm regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Daniel,
Thank you for taking the time to review the service you received, this is greatly appreciated by our team. We are pleased to hear how satisfied you are with your delivery and we look forward to being able to work with you again in the future.
Warm regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Leon,
Thank you for taking the time to review the service you received, this is greatly appreciated by our team. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Excellent Service
April 8, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon James,
Thank you for taking the time to leave us a review, this is greatly appreciated by our team. We are pleased to hear how highly you thought of our service and we look forward to working with you again in the future.
Warm regards,
Michelle
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