MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver... See more
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Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least the... See more
Company replied
Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is wh... See more
Company replied
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused... See more
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Company details
Written by the company
How can we help? If you have any service issues please contact the Collect Group and Low Cost Parcels Customer Service Team on 020 3744 1448 or email info@collectgroup.co.uk with your parcel reference and contact details. We appreciate all of your feedback and will always seek to assist if you have any problems. Please do get in touch.
Contact info
Synergy House, NE29 6TG, North Tyneside, United Kingdom
- 020 3744 1448
- info@collectgroup.co.uk
- www.lowcostparcels.co.uk
1.8
Poor
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I placed my order it was recorded and I…
I placed my order it was recorded and I was notified through every process and parcel came the next day so I ordered on Tuesday morning it was delivered before 2 on the Wednesday.
Helen
January 15, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Helen,
Thank you for taking the time to review the service you received from ourselves. We are so pleased to hear how swiftly you received your goods, and that you were happy with the tracking information provided to you.
Thank you for your time and we look forward to hearing from you again in the future.
Warm regards
Michelle
Quick and polite staff
Quick and polite staff, would definitely recommend them.
January 11, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon John,
Thank you for taking the time to leave a review on the service you have received.
We are so pleased to hear your item has been delivered quickly and you were pleased with the contact you received from us. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Delivered to wrong address,!!!!
Delivered to wrong address,!!!!! You are crap
January 10, 2020
Unprompted review
Reply from The Collect Group Limited
Good afternoon Steve,
I am very sorry to hear you are not in receipt of your order as yet, our records are showing this item has been left safe with your neighbour at number 3. If you could please contact us at info@lowcostparcels.co.uk we would be more than happy to look in to this further for you.
Warm regards,
Michelle
sender paid for next day delivery but…
sender paid for next day delivery but failed on that score. had this delivery time not been over xmas holidays my score would have been lower. I have received a reply from Low Cost Parcels which indicates to me that I was mistaken in the review I initially made and and that their service was indeed excellent. I agree with their observations and admit to having confused their delivery with one later made by Hermes which was very poor.
December 31, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon John,
thank you for taking the time to drop us a review. I am very sorry to hear your item was received later than expected. I can see on our records this item was collected from your sender on 16th December and delivered on 17th December to yourselves. I do apologise if this does not match up with your records and would welcome the chance to look in to this further for you?
Thank you for your time and we look forward to being able to work with you again in the future.
Warm regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Fiona,
thank you for taking the time to share your experience with others, this is greatly appreciated. We are pleased to hear how good you found the service and your experience with us. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Parcel was dumped under a bush and…
Parcel was dumped under a bush and signature faked
December 31, 2019
Unprompted review
Reply from The Collect Group Limited
Dear Ben
We are disappointed to have received your comment on the LCP service, after our constructive discussions with you following on from the delivery by Yodel.
I apologise for your item being delivered outside of the terms we have agreed with Yodel, and clearly the Next Day shipment should have been returned to the depot and a card left. We have taken up this non-conformance with Yodel, and have been assured that the matter has been investigated at depot level, and the delivery person has been interviewed. I can offer no further comment as this is beyond the scope of LCP. We operate on behalf of our clients to place business with appropriate carriers, and secure the right service to satisfy their customers' requirements. We do monitor overall performance and review accordingly.
Thank you for highlighting this exception and I am sorry for the upset caused.
Kind regards,
Michelle
Great experience
Great experience, fantastic service at upmost quality!
December 5, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
thank you for taking the time to share your experience with others, this is greatly appreciated. We are pleased to hear how good you found the service and your experience with us. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Was toldnext day delivery and it was exit day
Was toldnext day delivery and it was. Very impressed
December 4, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Jo,
Thanks for taking the time to leave us a review, our team really appreciate this. We are pleased to hear your item has arrived with you on time and that you were impressed with the service received. We look forward to the opportunity of working with you again in the future.
Warm regards,
Michelle
great service
great service. excellent communications, delivery when expected. highly recommended.
December 4, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Nigel,
Thank you for taking the time to review our service. We are so pleased to hear you have received your order as expected and are pleased with the level of communication received.
We look forward to being able to work with you again in the future.
Warm regards,
Michelle
delivery met at the door thanks to next…
delivery met at the door thanks to next customer text.
November 27, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Mark,
Thank you for taking the time to review the service you received. We are pleased to hear how well this feature worked for you and you were able to receive your item conveniently. We look forward to working with you again in the future.
Warm regards,
Michelle
Very happy with delivery and service…
Very happy with delivery and service arrived next day and very well packaged definitely use again
November 26, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Nigel,
Thank you for taking the time to review the service you received. We are pleased to hear how quickly you received your item and how well packaged you felt the item was. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Very quick and efficient
November 22, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Adnan,
Thank you for taking the time to review your experience with us. We are very pleased to hear your item arrived in good time and we look forward to working with you again in the future.
Warm regards,
Michelle
great service could not fault it
November 21, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
Thank you for taking the time to review our service, this is greatly appreciated by our team. We are so pleased to hear how highly you thought of the service received and look forward to being able to work with you again in the future.
Warm regards,
Michelle
had issues with delivery
had issues with delivery, but Julia did all that was humanly possible to make sure it was sorted.
Can’t thank her enough!
November 21, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Michael,
Thank you for taking the time to review the service you received from our Customer Service staff. We will of course pass your comment and gratitude on to Julia and greatly appreciate you taking the time to share your experience.
We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Was kept updated on where my parcel was…
Was kept updated on where my parcel was in the process and I could track delivery right up to my parcel being delivered. Great service very happy. Item was delivered very fast. Thank you
November 20, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Samantha,
Thank you for taking the time to review the service you received. We are so pleased to hear how happy you are with our tracking information and that you have found this useful. Our team are very happy to hear how quickly your item reached you and we look forward to working with you again in the future.
Warm regards,
Michelle
parcel delivery service
fast service ,great communication, very reliable
November 16, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon John,
thank you for taking the time to review our service, we are so pleased to hear how reliable you found us and how quickly your goods were received.
We look forward to working with you again in the future.
Warm regards,
Michelle
Came next day brilliant!
November 14, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Christopher,
Thank you for taking the time to leave us a review, this is greatly appreciated by our team. We are so pleased to hear you have received your item so quickly and look forward to working with you again in the future.
Warm regards,
Michelle
The parcel arrived when you said it…
The parcel arrived when you said it would, even in a downpour, could not ask for more!
November 4, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
thank you for taking the time to review the service you received from us, this is greatly appreciated by our team. We are so pleased to hear your item arrived on time despite the adverse weather and you were happy with the delivery.
Thank you for your time and we look forward to working with you again in the future.
Warm regards,
Michelle
GREAT SERVICE!
October 29, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning Geoffrey,
Thank you for taking the time to leave a review, we greatly appreciate this. We are pleased to hear how highly you thought of our service and look forward to being able to work with you again in the future.
Warm regards,
Michelle
The worst Courier company I have ever…
The worst Courier company I have ever had to deal with in over 20 years of shipping uk parcels. Senders beware!! besides losing many parcels in the early months of using them, their aftercare is useless. Beware of their rip-off heavy handed tactics. I sent two parcels out recently, one of which was 4 kilos over the 30 kilo limit, the other was just 0.06 kilos (weight of a feather), as I didn't have the ability to weigh the parcels, so it was guess work. In addition to the parcel cost around £10.79, they charged me £100+vat (£120) for each parcel, as punishment, and took it straight from my bank account while I was on holiday. They eventually told me that the 0.06 was a mistake and I got refunded for that. But the other was none reversable, They wouldnt listen to my argument, so I am down by £120. I will never ever use them again and will not reccomend them to anyone. Beware, they are useless!!!!!!
October 20, 2019
Unprompted review
Reply from The Collect Group Limited
I am sorry you have chosen to make further comment publicly after our email exchanges. As I have said already, we have a 30kg limit on parcel services, and you have agreed to trade with us on that basis since 2016. The terms are very clear, and the surcharge levied by us, as set out in your rate card, is in line with the charge we receive from our own service provider. I credited the one at 30.06kg, but could not avoid charging for the 34.08kg item. I am sorry your expectations are at odds with the service you selected, and you will need to opt for a carrier which can handle varied/higher weights and one with a charging matrix that works for you. That way, when presenting shipments without weighing them first, you are not exposing yourself to higher charges that come from a guess which turns out to be rather inaccurate. I am afraid I really cannot condone the word "punishment", as we have had a maximum weight per item in place for all clients for many years, and a published surcharge for exceeding that limit. Neither can I allow any perception of our acting outside of agreed normal practice, and the collecting of monies by Direct Debit automatically, as we have always done, irrespective of any holiday arrangements you had. I am not well placed to comment on any shipments going back a few years now. I do hope you find accommodation via another supplier, and can manage your account facility to avoid issues. Kind regards
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