MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver... See more
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Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least the... See more
Company replied
Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is wh... See more
Company replied
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused... See more
Company replied
Company details
Written by the company
How can we help? If you have any service issues please contact the Collect Group and Low Cost Parcels Customer Service Team on 020 3744 1448 or email info@collectgroup.co.uk with your parcel reference and contact details. We appreciate all of your feedback and will always seek to assist if you have any problems. Please do get in touch.
Contact info
Synergy House, NE29 6TG, North Tyneside, United Kingdom
- 020 3744 1448
- info@collectgroup.co.uk
- www.lowcostparcels.co.uk
1.8
Poor
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very fast
Very fast ,reliable and sufficient, great delivery time 👍
September 27, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Darren,
Thank you for taking the time to review the service you received, this is greatly appreciated. We are pleased to hear how happy you are with your delivery and how quickly you received it. We look forward to being able to work with you again in the future.
Warm regards
Michelle
Excellent delivery service
Excellent delivery service, really fast
September 24, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Paul,
thank you for taking the time to leave us a service review. We are so pleased to hear how happy you are with the speed of your delivery. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Good quality transaction
September 18, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon John,
Thank you for your comments, this is greatly appreciated by our team at Low Cost Parcels. We thank you for your time and look forward to working with you again in the future.
Kind regards,
Michelle
Low cost parcels
V. Good. Parcel arrived before due date and delivered safely
September 18, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon David,
thank you for taking the time to leave a review on the service which you received, this is greatly appreciated by our team. We are pleased to hear you received your item earlier than expected and you are pleased with the delivery. We look forward to being able to work with you again in the future!
Warm regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Julian,
Thank you for taking the time to review our service, this is greatly appreciated. We are pleased to hear how swiftly you received your delivery and look forward to working with you again in the future.
Warm regards,
Michelle
Haven’t dealt with this shambolic company!
Haven’t dealt with this shambolic company since 2015 nothing has changed next day delivery from Merrick and Day No delivery .....gone back to company but I doubt they will get an honest answer.....flipping appalling😡😡
September 11, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Denize,
I am very sorry to hear you have had an issue with your delivery. We would appreciate the opportunity to investigate this further for you. Please can you provide your tracking number or postcode in an email to info@lowcostparcels.co.uk and one of our Escalation Team will pick this up and investigate further for you.
We do apologise for the inconvenience caused.
Kind regards,
Michelle
Excellent service
September 9, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Keith,
Thank you for taking the time to leave us a review, this is greatly appreciated. We are pleased to hear you are happy with the service received and look forward to working with you again in the future.
Kind regards,
Michelle
A fantastic experience
A fantastic experience, I ordered a car part from somewhere in Gateshead at about 14:00 and the parcel arrived at 11:00 the following morning.
I'd had step by step updates of its location and a pretty good tracking app if your obsession is checking where parcels are.
I can honestly say this is one of the smoothest parcel deliveries I've ever been party to.
September 5, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Jon,
thank you for your feedback, this is greatly appreciated by our team. We are pleased to hear how happy you are with your delivery and the tracking updates you received. We will ensure your comments are passed on to all relevant parties.
We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Not delivered
The Package was marked as delivered but i diddnt got it.
September 5, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Marcus,
I am very sorry to hear you are not in receipt of your goods, we do apologise for the inconvenience this has caused you. I have taken a look in to this for you and can confirm this item is being delivered to you via the eBay distribution centre, which is where the goods have been delivered in order to be forward on to yourself.
If you require any further tracking on this item please contact your sender and they will be able to provide the eBay tracking number for you to continue to follow your items journey.
Kind regards,
Michelle
very fast delivery
September 3, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon John,
Thank you for taking the time to leave us a review, this is greatly appreciated by our team. We are pleased to hear how fast you received your delivery and look forward to being able to work with you again in the future.
Warm regards,
Michelle
Next day delivery kept fully informed…
Next day delivery kept fully informed on delivery timescales . Thank you
August 29, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon James,
Thank you for the time you have taken to review the service received, we are pleased to hear your item was received on time and you are happy with the tracking information provided. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Great service
August 29, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
thank you for taking the time to review the service you have received, this is greatly appreciated by our team.
We look forward to being able to provide you with this service again in the future.
Kind regards,
Michelle
Prompt delivery of my item.
August 29, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Stephen,
Thank you for taking the time to review our service, this is greatly appreciated by our team. We are pleased to hear your item arrived with you swiftly and look forward to working with you again in the future.
Kind regards,
Michelle
First class service
August 28, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon John,
Thank you for taking the time to review the service received, this is greatly appreciated by our team. We thank you for your time and look forward to working with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Boris,
Thank you for taking the time to share your experience with us. We are very pleased to hear you are happy with the service received and how useful you found our tracking. We look forward to being able to work with you again in the future.
Kind regards,
Michelle
great next day service
Great service they said next day
and it was no damage great service
thanks
August 20, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
Thank you for taking the time to leave us a review on the service you received, this is greatly appreciated by our team. We are very pleased to your item was received on time in good condition. Thank you for your time and we look forward to being able to work with you again in the future.
Warm regards,
Michelle
Fabulous service ordered and delivered…
Fabulous service ordered and delivered with 24 hrs well earned 5 big stars *****
August 16, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Laurence,
Thank you for taking the time to leave us a review on the service you received, this is greatly appreciated. We are very pleased to hear how happy you are with your delivery and the goods were received on time. We look forward to being able to work with you again in the future.
Warm regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Mark,
Thank you for taking the time to leave us a review, this is greatly appreciated by our team. We are so pleased to hear how happy you were with all aspects of your delivery. We look forward to being able to work with you again in the future.
Kind regards,
Michelle
5 star service and good and fast…
5 star service and good and fast information
August 12, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Alexander,
Thank you for taking the time to leave a review on the service you have received, this is greatly appreciated by our team. We are pleased to hear how highly you rate your delivery and look forward to being able to work with you again in the future.
Warm regards.
Michelle
Reply from The Collect Group Limited
Good morning George,
Thank you for taking the time to leave us a review, this is greatly appreciated by our team. We are very pleased to hear how impressed you were with your delivery. We look forward to being able to deliver to you again in the future.
Kind regards,
Michelle
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