MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least the... See more
Company replied
Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is wh... See more
Company replied
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused... See more
Company replied
Company details
Written by the company
How can we help? If you have any service issues please contact the Collect Group and Low Cost Parcels Customer Service Team on 020 3744 1448 or email info@collectgroup.co.uk with your parcel reference and contact details. We appreciate all of your feedback and will always seek to assist if you have any problems. Please do get in touch.
Contact info
Synergy House, NE29 6TG, North Tyneside, United Kingdom
- 020 3744 1448
- info@collectgroup.co.uk
- www.lowcostparcels.co.uk
1.8
Poor
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from The Collect Group Limited
Good afternoon,
Thank you for taking the time to review the service which you received with ourselves. We are very pleased to hear you received your item so quickly and in good condition. We look forward to being able to work with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Mark.
Thank you for taking the time to review the service which you received. We are very pleased to hear how quickly you received your goods and how happy you are with this. We look forward to being able to work with you again in the future.
Kind regards,
Michelle
Very good service item came the next day
August 1, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Kevin,
Thank you for leaving us a review, this is greatly appreciated by our team. We are pleased to hear how quickly you received your item and look forward to being able to help you again in the future.
Kind regards,
Michelle
Better than parcels2go
July 31, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Mark,
Thank you for taking the time to leave us a review, we are very pleased to hear how happy you are with the service received. We look forward to working with you again in the future.
Kind regards,
Michelle
quick delivery.
July 26, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Gary,
Thank you for taking the time to review our service, this is greatly appreciated. We are pleased to hear you are happy with your quick delivery and look forward to working with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Anthony,
Thank you so much for taking the time to review our service, this is greatly appreciated. We look forward to being able to work with you again in the future.
Kind regards,
Michelle
Excellent service and prompt overnight…
Excellent service and prompt overnight service
Will recommend
July 23, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Angela,
Thank you for taking the time to leave us a review, we are so pleased to hear how happy you are with the overnight service you received. We greatly appreciate your recommendation and look forward to working with you again in the future.
Warm regards,
Michelle
EASY and on time
July 15, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Tracy,
Thank you for taking the time to leave our service a review, this is greatly appreciated. We are pleased to hear how simple you found your delivery and the items were received to your requirements.
We look forward to working with you again in the future.
Kind regards,
Michelle
Good service delivered when stated.
July 14, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
Thank you for taking the time to review the service received, this is much appreciated by our team. we are pleased to hear your item arrived when expected, and look forward to working with you again in the future.
Warm regards,
Michelle
polite driver
polite driver, package was delivered intact and on time. Good service all around
July 12, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Chris,
Thank you for taking the time to leave us some feedback, this is greatly appreciated by our team! We are very pleased to hear how happy you are with the service received and we will pass your comments on to the driver in question.
We look forward to working with you again in the future.
Kind regards,
Michelle
Quick delivery and in perfect condition
July 9, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Malcolm,
Thank you for taking the time to leave us a review, our team greatly appreciate this. We are pleased to hear how happy you are with your delivery and look forward to working with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Peter,
Thank you for taking the time to leave us a review, this is greatly appreciated. We are very pleased to hear how happy you are with the service received and look forward to working with you again in the future.
Kind regards,
Michelle
Thank you for the quick delivery
June 25, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
Thank you for taking the time to leave us a review, this is greatly appreciated by our team. We look forward to working with you again in the future.
Kind regards,
Michelle
Great service with quick delivery and…
Great service with quick delivery and communication throughout.
June 19, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Michael,
Thank you for taking the time to leave us a review, this is greatly appreciated by our team. Thank you for your comments and we look forward to working with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Marek,
We are very pleased to hear all was well with your delivery. Thank you for taking the time to review our service and we look forward to working with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good afternoon Danut,
Thank you for taking the time to review your service, this is greatly appreciated.
We look forward to working with you again in the future.
Kind regards,
Michelle
Got goods next morning couldn’t improve…
Got goods next morning couldn’t improve that thanks
May 31, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Dave,
Thank you for taking the time to leave us a review, this is greatly appreciated by the team. We thank you for your time and look forward to working with you again in the future.
Kind regards,
Michelle
Great service wonderful to see
Great service
Prompt delivery was kept informed at each stage. Would highly recommend
May 28, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Carole,
Thank you so much for taking the time to review our service,we are so pleased to hear how positively you have viewed the service received.
We look forward to being able to work with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good morning Andy,
Thank you for taking the time to leave us a review, this is greatly appreciated. We are very pleased to hear how happy you are with your delivery and that you would recommend us to others. We look forward to working with you again in the future.
Kind regards,
Michelle
Excellent service,
Delivered before planned date, Very polite delivery operative
May 1, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning Clive,
Thank you for taking the time to review our services, this is much appreciated. We are very pleased to hear you received your item before your expected date and we will pass on your comments to the delivery driver in question.
We look forward to working with you again in the future.
Kind regards,
Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.