MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver... See more
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Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least the... See more
Company replied
Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is wh... See more
Company replied
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused... See more
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Company details
Written by the company
How can we help? If you have any service issues please contact the Collect Group and Low Cost Parcels Customer Service Team on 020 3744 1448 or email info@collectgroup.co.uk with your parcel reference and contact details. We appreciate all of your feedback and will always seek to assist if you have any problems. Please do get in touch.
Contact info
Synergy House, NE29 6TG, North Tyneside, United Kingdom
- 020 3744 1448
- info@collectgroup.co.uk
- www.lowcostparcels.co.uk
1.8
Poor
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from The Collect Group Limited
Good morning,
Thank you for taking the time to leave us a review, this is greatly appreciate by our team. We are pleased to hear how happy you are with your delivery and look forward to working with you again in the future.
Kind regards,
Michelle
Very effective
Very effective - the parcel was delivered in fast & on time. Effective communication & easy to track.
April 8, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning,
Thank you for taking the time to leave us a review, this is greatly appreciate. We are pleased you found our service so efficient for your needs and you are pleased with the service received.
We look forward to being able to work with you again in the future.
Kind regards,
Michelle
Reply from The Collect Group Limited
Good morning,
Thank you for taking the time to leave a review of our services, this is greatly appreciated. We are very pleased to hear how happy you are with the delivery received and your comments will be passed on to our team.
We look forward to being able to work with you again in the future.
Kind regards,
Michelle
Perfect packaging
April 3, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Callum,
Thank you for taking the time to leave us a review, this is greatly appreciated. We are very pleased to hear you are happy with the item you received and look forward to working with you again in the future.
Kind regards,
Michelle
Excellent ,goods came quickly and well…
Excellent ,goods came quickly and well packaged
March 22, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Andy,
thank you for taking the time to review the service received, this is greatly appreciated. We are pleased to hear you are happy with your delivery and we look forward to working with you again in the future.
Kind regards,
Michelle
Simple pricing with excellent service
March 19, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning Andrzej,
thank you for taking the time to leave us a review, this is greatly appreciated. We look forward to working with you again in the future.
Kind regards,
Michelle
Terrible company
Terrible company. My package went on a tour of the UK, at one point going back to one depot for a second time, finally being delivered 3 days after the original estimated delivery date. At least they (Yodel) actually found my house this time rather than some random doorstep half a mile away. I would never knowingly purchase from a seller using this courier in future.
March 8, 2019
Unprompted review
Reply from The Collect Group Limited
Dear Richard
I am sorry you have been disappointed with the service. Your shipment was sent with LCP on the 3-day Economy Packet service, with delivery due on Thursday 7th. Unfortunately a missort by our courier partner meant delivery to you was one day late, for which I apologise. Regrettably items do occasionally get mishandled, and I do hope that the one extra day in transit did not cause too much inconvenience.
Kind regards
Neil
Appalling customer service and attitude. Zero help in resolving issues.
After sending parcels out daily for 30 years decided to give these a go. Big mistake. Driver failed to deliver on correct day. After the driver was advised the customer would not be home until a certain time he insisted on attempting delivery at times he knew the customer would not be in. Head office claim they can not control what there drivers do and it is up to the driver what he does even though he failed to deliver on correct date. Once driver had tried enough times to deliver knowing there was nobody to receive the parcels head office say tough, go and fetch your parcels yourself. No complaints procedure or help in resolving issue at all.
Send with Low Cost Parcels at your own risk, Yes you may be lucky and get it delivered but believe me, when there is an issue you are in trouble with no support whatsoever. I have used most couriers over the years and these are by far the worst. Pay that bit extra with another courier and get the job done first time and done right.
March 7, 2019
Unprompted review
Reply from The Collect Group Limited
Dear David.
I am sorry you felt the need to post these comments, as there are a number of inaccuracies. I would be failing LCP if I did not note that delivery was attempted as per the booking (and on the correct day) and that further attempts were made but could not accommodate a consignee not being in until 4.30pm. We have received your separate complaint via the complaints procedure option (which you say we do not have) and will find we have responded comprehensively, and in rather more detail than is appropriate for this forum. I do hope that there is now better understanding of our services so that expectations are appropriate.
Best regards
Neil
Excellent service
March 7, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning Dave,
thank you for taking the time to review the service received, this is greatly appreciated. We are pleased to hear you are happy with your delivery and we look forward to working with you again in the future.
Kind regards,
Michelle
Delivered on time good service
March 6, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon James,
thank you for taking the time to review the service received, this is greatly appreciated.
We are pleased to hear you are happy with your delivery and we look forward to working with you again in the future.
Kind regards,
Michelle
Very good service arrived quicker than expected
Very good service arrived quicker than expected driver was very polite would recommend them to anyone well done people
February 28, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning,
thank you for taking the time to review the service received, this is greatly appreciated. We are pleased to hear you are happy with your delivery and will pass your appreciation on to the driver in question. We look forward to working with you again in the future. Kind regards, Michelle
This is just Yodel under a different…
Warning: this is just Yodel under a different trading name. As usual, they left my parcel "with a neighbour" at a random location two houses away, when I was at home.
February 28, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Jakub,
I am very sorry to hear you have had an issue with your delivery. I can assure you we are not Yodel under a different name, we work with a number of couriers across the network and for this particular item Yodel was the chosen courier and service by the sender of the goods, so we are extremely sorry to hear you have had an issue.
Unfortunately as they are a third party we do not have control of the staff or procedures of the drivers, however we will ensure this is raised within this courier network and further action is taken to improve future performance. We always strive to give our customers and clients the best customer service possible so we are saddened we did not learn of your issue to assist in resolving this for you. We do hope to be able to give you a better view of LCP in the future.
Kind regards,
Michelle
Fast delivery polite staff.
February 27, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning David. Thank you for taking the time to leave us a review, this is greatly appreciated. We are pleased to hear you were happy with the service received and will pass on your comments to our team. Kind regards, Michelle
Reply from The Collect Group Limited
Good morning Jeremy. Thank you for taking the time to leave us a review, this is greatly appreciated. We are pleased to hear you were happy with the service received and will look forward to working with you again in the future. . Kind regards, Michelle
Driver was brilliant
Driver was brilliant, he couldn’t leave parcel out the front and came to the back of the property for a safe location. As I was in it didn’t matter, also very polite.
Would be happy to use again
February 26, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon,
thank you for taking the time to leave us a review, this is much appreciated. We appreciate your feedback and look forward to working with you again in the future.
Kind regards,
Michelle
Crap service AVOID !!
Crap service drivers obviously to lazy to get out there vans to look for address.
Tracking my parcel it was out for delivery I waited in all day and then it ended up back at the depot. Next day same again tracking saying out for delivery waited all day then parcel sent back saying address query. There’s nothing wrong with the address they have all other company’s find us.
Out for delivery on a Saturday but no way of contacting the company as office closed
Obviously low cost for a reason !!
AVOID !!
February 16, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning,
we are very sorry to hear you are not in receipt of your goods as yet and unable to contact anyone at the time, unfortunately your email was received outside of our business hours, however our Customer Services team are currently working on your query in order to get this resolved as quickly as possible for you.
As this item was dispatched on a 72 hour service this was not actually due to be attempted to yourselves until today, so our service partner has worked hard to get this item to you early, however, upon further inspection it appears your address had been entered slightly incorrectly by the sender of the goods which has caused the issue with the delivery. We do sincerely apologise for this.
We have sent over your full and correct address as per your email to the depot, however this may take up to 24 hours to alter for you, but we will work to get this item to you as quickly as we can. Our Customer Service team will respond to your email shortly and will keep you up to date until the item reaches yourselves.
Once again we do apologise for the inconvenience this has caused you and we hope to get this resolved quickly.
Kind regards,
Michelle
Fast and efficient
February 15, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning,
thank you for taking the time to review the service received, this is greatly appreciated. We are pleased to hear you are happy with your delivery and look forward to working with you again in the future.
Kind regards,
Michelle
Excellent service would definitely use… you again
Excellent service would definitely use you and recommend you to every one
February 13, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Gordon,
Thank you for taking the time to leave us a review, this is greatly appreciated. We are very pleased to hear how highly you have thought of our service and look forward to working with you again in the future.
Warm regards,
Michelle
Great service
February 11, 2019
Unprompted review
Reply from The Collect Group Limited
Good morning Chris,
thank you for taking the time to leave us a review, this is greatly appreciated. We are pleased to hear you are happy with the service provided and look forward to working with you again in the future.
Kind regards,
Michelle
Avoid any company that uses them
Avoid any company that uses them. Disaster from start to finish. They lied in tracking info on two separate occasions ("Delivery refused", "Delivered") when no such events took place. Company refused to help locate the items. Terrible.
February 4, 2019
Unprompted review
Reply from The Collect Group Limited
Good afternoon Marek,
We are very sorry to hear of the issues you have had with your item.
As per our email communications earlier unfortunately we had advised your sender we would unable to send your item back out for delivery as the item was already on route back to your sender very shortly after they made the request, we do apologise profusely for this. As the item has gone back to your sender we are unable to send this back out for delivery and have passed our concerns over this on to your sender in order for them to resolve this with you.
With regards to the scans on the data, the delivered scan as advised on our email was the confirmation this item was returned to your sender, we do apologise if this has caused confusion. We are working with our courier who attempted this delivery to gain more information on the refusal scan, we do apologise this information has not been supplied as yet but we are continually working on this for you.
Once again we do apologise profusely for the issues caused and hope we can resolve this accordingly for you.
Kind regards,
Michelle
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