Loxley Colour Reviews 9,387

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 819 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the prints and products, often highlighting the superb printing and mounting, as well as the vibrant colors. Many people appreciate the faultless and professional service, noting the quick turnaround times and efficient delivery. The packaging is frequently mentioned as being very well done and protective, ensuring products arrive safely. However, some customers also noted occasional issues, such as orders arriving with bent corners or slight print errors. There were also instances where specific requests in order comments were overlooked, or the online ordering system proved difficult to use.

What people talk about most

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent and superb quality of... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the seamless ordering process and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, efficient, and... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Consumers generally express satisfaction with the ordering process, often highlighting its seamlessness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I asked for an old image of mine to be processed as a large edge print and shipped to Switzerland. The printing and mounting is superb and the shipping was super fast and efficient. When enquiring abo... See more

Rated 5 out of 5 stars

As usual, Loxley provided first class service at a great price. The print was received by Loxley on the Monday and was delivered to us the following Thursday! You can't ask for anything more th... See more

Rated 5 out of 5 stars

I'm an enthusiastic recently retired amateur photographer who is entering print competitions for the first time. I had not been able to reproduce the screen colours of my images when printing at home.... See more

Rated 5 out of 5 stars

Responses were really prompt and professional. To be offered a Teams call was so helpful to talk everything through. Being an amature photographer I really needed help and advice on where to start. Be... See more

Company replied


Company details

  1. Photo Printing Service
  2. Bookbinder
  3. Digital Printer
  4. Photo Lab
  5. Picture Frame Shop
  6. Print Shop

Information provided by various external sources

High quality professional printing services for professional photographers in the UK and worldwide. Home of the famous Bellissimo wedding album range.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

The print came back really dark!!

The print came back really dark!!

March 31, 2026
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Reply from Loxley Colour

Hi Rachael,

Thanks for your review.

We're sorry to hear you were unhappy with your recent print. Our Customer Service team will be in touch to resolve this for you.

Team Loxley

Rated 1 out of 5 stars

My print is low-quality and not sharp

My print is low-quality and not sharp, the image is blurry and i gave in a high -quality print image to be printed off

March 27, 2026
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Reply from Loxley Colour

Hi Jess,

Thanks for your review and we're sorry to hear you were unhappy with your recent order.

This can happen depending on the resolution of the image at the size selected. Our Customer Service team have been in touch to discuss alternative files.

Team Loxley

Rated 5 out of 5 stars

10/10

10/10.

Used Loxley on many occasions. Great quality & selection of products. Fast turn around. Well priced too.

March 29, 2026
Rated 5 out of 5 stars

Tight deadline met with super service

Yet again Loxleys have proved why I keep using them. A customer with a very tight deadline needed and album his daughter's 50th Birthday.Loxley not only said they would do their best, but also spotted a possible issue calling by phone to discuss to confirm their suggested correction. And they still met the deadline with delivery onetime . . Again.

When I suggested a small something for the team, I was told not to worry - all part of the service. SO we are making a donation to Social Bite Glasgow to help others who need it.

Thank-you Loxley Colour, and this is why talking helps and we keep returning to your services.

March 26, 2026
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Reply from Loxley Colour

Hi Andrew,

Thank you so much for your review!

We were delighted to help you with meeting your deadline to ensure your client had the album for the special occasion.

We are so grateful of your extremely kind donation to such worthy cause!

We look forward to working with you again soon!

Team Loxley

Rated 5 out of 5 stars

Professional Service

I photograph an annual VIP visit to a local Hospice where she meets each patient at their bedside, and staff members are presented to her during the visit.
A very quick turnaround from submitting the images through Loxley’s software to receiving the photographs are required.
Loxley never fails to to provide this service, with professionally produced photographs which patients and staff really treasure.
I thoroughly recommend Loxley Colour, would not use any other company.

March 26, 2026
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Reply from Loxley Colour

Hi Ian,

Thanks for your review!

We are so pleased to help and be a part of the amazing work you do. We understand how important a fast turnaround is in these circumstances.

Team Loxley

Rated 5 out of 5 stars

Superb results using proofed images.

I have just received my first order from Loxley after some years of using another company who never bothered to return an email raising an issue with some prints.

I took advantage of Loxley's free print samples, which were great as they provided both corrected and uncorrected versions of each image.

Following on from this, I utilised their excellent colour profile guide to proof images in Lightroom prior to ordering a 'contact sheet' of small prints.

The order arrived well packed and the results were better than I'd expected being extremely close, if not identical, to how they were edited.

For those who are unsure, if you have proofed your images and output the files as advised, colour correction should not be required.

I am very impressed with my first order, so on the strength of that, I would highly recommend Loxley.

March 16, 2026
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Reply from Loxley Colour

Hi Andrew,

Thanks for your review

We’re really pleased to hear your first order with us went so well.. It’s great that the sample prints and colour profile guide helped you get everything just right, and that the final results met your expectations.

Team Loxley

Rated 3 out of 5 stars

Order Issue

Unfortunately, this time my order arrived not as expected. Two of the photos have slightly bent corners. It is only visible when viewed from an angle, but it is still noticeable.

I also requested that a sticker be placed on the back of two photos (or that it be written lightly in pencil) to indicate which paper type was used, as was done in my previous order. However, this was not done. It seems that perhaps the comments left with the order were overlooked.

Additionally, it would be extremely helpful if my completed orders showed the file names together with the selected paper finishes. At the moment, I can only see the Loxley item code and the paper type in the description. When I need to show a client the same photo printed on 4–6 different paper types, it is very difficult to identify which is which from the order history.
Kind regards
Vygis

April 7, 2026
Unprompted review
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Reply from Loxley Colour

Hi Vygis,

Thanks for your review.

We're sorry to hear this, our Customer Service team will be in touch to resolve this with you.

Team Loxley

Rated 5 out of 5 stars

Returning customer

I have used Loxley previously and again they went over and above to get my print to me on time for competition. The print in the mount was stunning.

March 23, 2026
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Reply from Loxley Colour

Hi Lorna,

Thanks for your review

We're so pleased to hear you were happy with your experience, we hope to work with you again soon!

Team Loxley

Rated 5 out of 5 stars

Fantastic service and quality and very…

Fantastic service and quality and very professional and always prompt delivery

March 15, 2026
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Reply from Loxley Colour

Hi William

Thanks for your review

We're so pleased to hear you were happy with your experience, we hope to work with you again soon!

Team Loxley

Rated 5 out of 5 stars

Asked for a colour check

Asked for a colour check. Prompt service and pleased with the results. Will now use them for my future prints.

March 21, 2026
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Reply from Loxley Colour

Hi Mandi

Thanks for your review

We're so pleased to hear you were happy with your experience, we hope to work with you again soon!

Team Loxley

Rated 5 out of 5 stars

Consistently flawless quality and service

I have been using Loxley Colour for my wedding photography business for a long time now, and they never fail to impress.

My couples absolutely love the quality of the prints and the USB presentations. The finish is always premium and professional.

Their turnaround times are impressive, and the customer service team is incredibly helpful if I ever have a query. They are a vital part of my workflow, and I can't recommend them highly enough

March 21, 2026
Loxley Colour logo

Reply from Loxley Colour

Hi Thomas,

Thanks for your review.

We’re really pleased to hear you and your couples are happy with the quality of the prints and USB products, and that our turnaround times and customer service help

Team Loxley

Rated 5 out of 5 stars

Good quality of images and quick…

Good quality of images and quick delivery of my prints.

March 17, 2026
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Reply from Loxley Colour

Hi Margaret

Thanks for your review

We're so pleased to hear you were happy with your experience, we hope to work with you again soon!

Team Loxley

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