Lumina Energy Reviews 69

After a very shaky start, Lumina Energy really pulled the stops out to resolve our problems, and we are very happy with the resulting solutions

We hope to have a continuing relationship with them in the years to come

I have been working with Ian at Lumina for some time now. There is no need to go elsewhere as the service is brilliant and professional

Ashley was simply fantastic, explained everything, kept me up to date on any price changes, nothing was too much trouble. Its my first experience using this company and i would highly recommend them. Thank you.

Ian was really helpful and took the time to explain plus he even found some more savings for us!
What more could you want!

Professional, extremely helpful and go that extra mile. Fights your case for you. Thank you Dean

Sally Paterson was excellent in doing all the leg work and getting our company a good deal in electric and water. Sally did all the leg work and even organized a credit refund from previous year.

We have had tremendous support from our Energy Consultant at Lumina Energy, Sally Paterson. She is so knowledgeable of the industry and has helped us to secure some great energy deals in the midst of a difficult time. Would thoroughly recommend Sally!

My Energy and Water Consultant Kieran at Lumina has been extremely helpful and candid with the rates of a volatile market, he has always been available to answer any queries the Trust has. Kieran has offered me amazingly competitive prices and has managed to ensure that we, as a charity are getting the best possible deal.

He has been great with helping me understand the market, we have developed a brilliant working rapport, he's efficient, always professional and did all the hard work for the organisation.

I look forward to working with him in the future for our other premises. Kieran made sure the transition process was smooth as possible and I didn't really have anything to worry or stress about. He really did a great job.

Swift, efficient and incredibly useful to our Charity. Many thanks for you efforts in these difficult times

After leaving Ashley Wicks and Lumina for what turned out to be a "better" deal from another broker, the first person I called to assist me was Ashley when the "better" deal failed to materialize. As expected Ashley was professional and efficient and provided electricity tariff information immediately and we have since signed up to a deal provided by him. I would highly recommend Ashley Wicks and Lumina if you are looking for an honest and effective broker through these difficult times.

The conversation I had with Ashley was helpful and took the stress and time consuming process of trying to find a new electrical supplier away. I would highly recommend lumina for any business owner looking to save time and money on there next energy contract.

Lumina were a great help in my search for a new electricity provider. James was professional, honest and experienced. I would highly recommend Lumina.

Ian has taking the stress and the time consuming effort of shopping around for best deals out of my hands, thank you! Our school has 2 gas meters, 2 electric meters and 2 water meters and Ian has secured us excellent deals on all of them. He has always been available to help & answer my questions, he is polite and very knowledgeable and he goes that extra mile, even helping me through an extremely stressful new electricity upgrade which was above and beyond any expectation. Excellent service Ian, many thanks for all you help over these past 15months. A very well earned and deserved 5 stars from me!

Excellent service as always. Really takes away the stress and time it takes to shop around. Ian is always a pleasure to deal with and I’d be lost without his help.

Lumina stand out in a nasty industry, full of crooks, something that the Government seems uninterested in correcting. Many brokers are on the borderline of criminality; Lumina are straightforward and honest. Support is excellent and Ian did everything he could to make our review of our energy requirements painless. The problem in this process is that you have to watch your terms of trade; energy companies try to off-set price reductions by, for instance, demanding two months payments up front in effect wiping out the benefits of the price reduction. (You need to listen carefully to your broker on this issue.) In actuality, we were most pleased with our change of water company. Our previous company was a walking disaster area and Ian switched us to a company that knew what it was doing. If you are going to switch, the issue is as much about quality of service as saving relatively small amounts of money.

I must admit that we haven't been the easiest client for Ian. However he stuck with it and we now have a deal that we are happy with. Always professional and courteous. Thank You.

Couldn’t have been easier, Lumina were very efficient and gave a clear indication of the level of customer service they were going to provide us with.

Andrew Gillespie, my contact at Lumina, went far beyond his job description in his work for me. My case was an extremely complex one that involved needing to negotiate with 2 electricity suppliers and 2 gas suppliers, plus re-install the infrastructure too. I worked with Andrew on the final part of it for almost a year and found him to be dedicated, patient, professional and friendly (we were swapping baby photographs towards the end!). Andrew never gave up or forgot a deadline. He liaised with my builders and guided me through the 'minefield' that I found myself with reassuring ease.

We have found Luminar to be informative, friendly & helpful offering a professional service at all times. We have not hesitation in recommending them.

We have used Lumina now to review our business electricity, gas & water suppliers and found them really effective in saving us money. Reviewing & comparing suppliers is time consuming - time we just don't have. Ian at Lumina is extremely helpful, professional and knowledgeable. We would definitely recommend!