Lumina Energy Reviews 

69
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

After a very shaky start, Lumina Energy really pulled the stops out to resolve our problems, and we are very happy with the resulting solutions We hope to have a continuing relationship with them i... See more

Rated 5 out of 5 stars

Our company Tobia Teff has been using Lumina Energy for the last nearly four years now. Lumina helped and still helps us to save lots of money on the various utility bills. Staff are always ready... See more

Rated 5 out of 5 stars

Ian has taking the stress and the time consuming effort of shopping around for best deals out of my hands, thank you! Our school has 2 gas meters, 2 electric meters and 2 water meters and Ian has s... See more

Rated 5 out of 5 stars

We've been using Lumina for some years now for our business utilities and they always deliver! If you're looking for a hassle free service then we can recommend them highly. Andrew is always available... See more

Company details

  1. Energy Equipment and Solutions
  2. Consultant

Written by the company

At Lumina Energy our mission is to help your company manage its business energy more effectively and efficiently. If you find understanding your business energy overwhelming and challenging, then we’re here to help you. We understand that the biggest priority for you is to keep your business running and we want to help you to do that by becoming more energy efficient, see various available procurement options and work with you on identifying your business’s carbon footprint. No business is the same and our advice won’t be either. As your energy consultants we take pride in making the time to understand your business needs, your challenges and your goals so that we can make the right energy recommendations for you. Established in 2012, Lumina Energy form part of the Commercial Services Group Energy & Carbon Division alongside public sector energy specialists LASER. We’re wholly owned by Kent County Council (KCC) allowing us to benefit from the industry knowledge and 30+ year’s expertise KCC has in energy procurement. If you’re needing a helping hand and want to assess your business energy reach out to our team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

69 reviews

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4.9

All reviews

(69)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and business like to get the best deal

I have found Andrew Gillespie to be polite,Friendlyand business like.
He is always trawling the market to provide the best deal.

October 8, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Brian,

Thank you for your review!

We're so happy to hear that you’ve had a positive experience with us and Andrew in particular. Thanks so much for taking the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 5 out of 5 stars

So far so good

We have only just started using Lumina Energy so can't comment long-term but so far we have been very pleased with Ian's help with a new electricity contract for our village hall.

October 7, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Anne,

Thank you for your review! We are delighted to hear that you’ve had a positive experience with Ian, and so grateful that you took the time to provide your feedback. It may be early days, but we are confident that your experience with us will remain positive in the long-term.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 5 out of 5 stars

stress free

Ian Gilham - Was extremely helpful. He information me of all the details of my old tariffs and new and what was best for my company.
When It came to signing he explained everything I needed to do.

Stress free.

Thanks

September 30, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Nicky,

Thank you for your review!

We are delighted to hear that you’ve had a positive experience with Ian and Lumina, and so grateful that you took the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 5 out of 5 stars

Used their services for several years now

We have used their service for several years now. They will ring with updated quotes several times if you ask them too and always try to help without being insistent or pushy. On the one occassion they weren't able to meet a lower quote they were very pleasant and professional meaning that we used them on other contracts and the following year when they were able to be more competitive.

September 26, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Tracey,

Thank you for your review!

It's fantastic to hear that you’ve had a positive experience with us and we are so grateful that you took the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 5 out of 5 stars

Thank you for your excellent service

Thank you for your excellent service. We have been dragging our heals with the renewal of our smaller meters, but Ian never hesitated to re-run the tenders for us many times.

Much appreciated and so glad to finally have signed the contracts and closed the deals.

September 26, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Tanja,

Thank you for your review!

We are delighted to hear that you’ve had a positive experience with us and that Ian was able to help you with your tenders. Thanks so much for taking the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 5 out of 5 stars

very efficient.

September 25, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Roger,

Thank you for your review!

We are delighted to hear that you’ve had a positive experience with us and so grateful that you took the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 4 out of 5 stars

been using for a few years now

been using for a few years now, not always the cheapest, but close if not, equally though, they dont seem to be trying to sell to you as it were, one of the more honest ones lets say. I like them :)

September 23, 2019
Unprompted review
Rated 5 out of 5 stars

Efficiency personified.

Efficient, patient and professional, Lumina Energy gave us excellent advice on behalf of our charity and helped us to make a positive step towards saving money on our necessary utility bills. A really good service delivered promptly and without fuss.

September 19, 2019
Unprompted review
Rated 4 out of 5 stars

Excellent customer service when having…

Excellent customer service when having to deal with new contract and change over of supplier.

September 11, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hello, and thank you for your review!

We are delighted to hear that you’ve had a positive experience with us and so grateful that you took the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 4 out of 5 stars

Lumina have guided us through the maze…

Lumina have guided us through the maze of deals to recommend what they consider to be the best available, thus removing the stress of checking them all. Happy to be with them and to listen to their advice

September 11, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Jeremy,

Thank you for your review!

We are delighted to hear that you’ve had a positive experience with us and so grateful that you took the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 5 out of 5 stars

Very good service and Andrew went the…

Very good service and Andrew went the extra mile to sort out a few minor teething problems with the new supplier. Thank You.

September 2, 2019
Unprompted review
Lumina Energy logo

Reply from Lumina Energy

Hi Graham, thank you for your review!

We are delighted to hear that you’ve had a positive experience with us and so grateful that you took the time to provide your feedback.

If there’s anything else that we can help you with, please don’t hesitate to call.

Rated 5 out of 5 stars

My life made easy!

My life made easy!

Been dealing with Lumina for 3 years now and they make my life as an office Manager so easy. They always get me the best competitive prices and straight forward. I always have the same contact, they get to know me and understand what i need.

We've just moved premises and my energy supply is all sorted in one day!

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

We were so 'at sea' with the…

We were so 'at sea' with the complications of our Electricity supply and now, thanks to Lumina, things are back on track and we know we have the best deal available to us.
Thank you Ian at Lumina!

August 9, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We've been using Lumina for some years now for our business utilities and they always deliver! If you're looking for a hassle free service then we can recommend them highly. Andrew is always available to help and they are efficient and thorough - everything is clearly explained and then they do the rest. We will definitely keep using them!

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

I have never been in the position where…

I have never been in the position where i have had to find new contracts for 3 utilities at the same time. My contact Ian was amazing, he kept me informed and helped when i didn't have a clue what i was really doing. I will be using Lumina again. Thanks for all your help Ian, i really couldn't have got the deals i have got without you.

August 5, 2019
Unprompted review
Rated 5 out of 5 stars

Consistant Service

Consistant Service
We have used Lumina with Ian as our contact for the last three contracts spanning seven years. we always "shop around", but Lumina have retained our business by getting the deal that suits us.
P.Stafford

July 31, 2019
Unprompted review
Rated 5 out of 5 stars

Good service

We have received great service from Dan at Lumina. He is always approachable and contactable and gets us a good deal for our charity for gas and electric. Lumina do not try and sell you anything that you do not want/need and are not constantly ringing you with so called offers. They are happy to wait if you say you are getting a choice of quotes and there is no hard sell or pushiness. Would recommend without a doubt.

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

We have received an excellent service…

We have received an excellent service from Lumina Energy. Andrew who is our contact was quick to respond to any question in the process of renewing our energy contract and did a great job getting us the best rates possible. The pre and after service was equally superb. Highly recommend!

July 29, 2019
Unprompted review
Rated 5 out of 5 stars

Thankyou Lumina for making life easy!

Thankyou Lumina for making life easy, Within a day Ian had contacted me , checked the cheapest energy tariff’s and started my buisness Gas & Electric transfer process! Completely hassle free in a friendly professional manner. I have been with this company for a few years now & I would thoroughly recommend them ! Thankyou Dan & Ian at lumina.

July 27, 2019
Unprompted review

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