Lumina Energy Reviews 

69
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After a very shaky start, Lumina Energy really pulled the stops out to resolve our problems, and we are very happy with the resulting solutions We hope to have a continuing relationship with them i... See more

Rated 5 out of 5 stars

Our company Tobia Teff has been using Lumina Energy for the last nearly four years now. Lumina helped and still helps us to save lots of money on the various utility bills. Staff are always ready... See more

Rated 5 out of 5 stars

Ian has taking the stress and the time consuming effort of shopping around for best deals out of my hands, thank you! Our school has 2 gas meters, 2 electric meters and 2 water meters and Ian has s... See more

Rated 5 out of 5 stars

We've been using Lumina for some years now for our business utilities and they always deliver! If you're looking for a hassle free service then we can recommend them highly. Andrew is always available... See more

Company details

  1. Energy Equipment and Solutions
  2. Consultant

Written by the company

At Lumina Energy our mission is to help your company manage its business energy more effectively and efficiently. If you find understanding your business energy overwhelming and challenging, then we’re here to help you. We understand that the biggest priority for you is to keep your business running and we want to help you to do that by becoming more energy efficient, see various available procurement options and work with you on identifying your business’s carbon footprint. No business is the same and our advice won’t be either. As your energy consultants we take pride in making the time to understand your business needs, your challenges and your goals so that we can make the right energy recommendations for you. Established in 2012, Lumina Energy form part of the Commercial Services Group Energy & Carbon Division alongside public sector energy specialists LASER. We’re wholly owned by Kent County Council (KCC) allowing us to benefit from the industry knowledge and 30+ year’s expertise KCC has in energy procurement. If you’re needing a helping hand and want to assess your business energy reach out to our team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(69)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Lumina

Our company moved energy provider via Lumina some months ago. The transition was practically seamless. Great service and would 100% recommend. Thanks to Andrew who dealt with our accounts.

July 24, 2019
Unprompted review
Rated 5 out of 5 stars

Big Savings!!

We are a local authority with multiple accounts for various properties. Lumina approached us an offered a service to look at all our accounts. The process was seamless and no hassle for us. Jake was very professional in his approach and found us the best deals on the market which resulted in us saving money. I would have no hesitation in recommending Lumina and Jake as an energy consultant. Very Happy.

July 24, 2019
Unprompted review
Rated 5 out of 5 stars

We as a company transferred to Lumina…

We as a company transferred to Lumina earlier this year and the transfer was painless/seamless.
I appreciate all the assistance I received from Jake Hooker excellent support all thro the process and has continued to be helpful since,
So Thanks Jake !!

July 22, 2019
Unprompted review
Rated 5 out of 5 stars

A great service offered by this company…

A great service offered by this company and their attention to detail was second to none. Polite and courteous at all times throughout the migration period. They not only saved me some money on the energy bills but they saved me time as well, finding the best solution for my needs. Thank you.

July 19, 2019
Unprompted review
Rated 5 out of 5 stars

My company have been dealing with…

My company have been dealing with Lumina Energy for a while now, Andrew is my main contact and I have always found him to be very efficient, polite and extremely professional.
I would highly recommend this service to others.

July 18, 2019
Unprompted review
Rated 5 out of 5 stars

Makes Finding your best energy deal…

Makes Finding Your Best Energy Deal Very Eeasy

A great company, Andrew is very efficient, polite and he answered all my questions in full and made the process of changing energy provider really easy. This is our second year using Lumina and we will be using them again and again.

Thank you

Suzanne

July 18, 2019
Unprompted review
Rated 5 out of 5 stars

Lumina

Have been with Lumina for 6 years...They cut through the huge number of contract options that are around making it easy for us to find the best deal.

July 18, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company making switching energy providers so easy, Andrew is always available to answer and queries. We have been using Lumina for a few years now and can honestly say we would never go with any other company.
Thank you

July 18, 2019
Unprompted review
Rated 5 out of 5 stars

Such a fabulous customer service…

Such a fabulous customer service orientated company I have ever dealt with in the commercial world of energy. Andrew is always so helpful and really knowledgeable. I've only ever had one issue and that was dealt with courteously and efficiently. If you are planning on switching your energy account, these are the guys to switch to. There are many out there that promise you everything, but in reality all you end up with is a heap full of trouble and problems. I switched to these guys and never looked back. Highly recommend.

July 18, 2019
Unprompted review
Rated 5 out of 5 stars

Pleasant, clear, effective

I have been using Lumina for several years and they have always been patient and informative. They present a range of relevant energy deals in a quick-to-read clear format that makes decision-making easy. I am confident I obtain the right deal at the right price.

July 18, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look