Luna's Loft Reviews 159

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I discovered Luna’s Loft in 2018 and have made some of my all time favourite purchases with them over the years, always being amazed by the excellent quality of all the items I have received, as well... See more

Rated 5 out of 5 stars

One of my all time fave small businesses. I absolutely adore their products. Not only does Hannah make fantastic dog wear and sell other canine products, she is also incredibly passionate about dogs i... See more

Rated 5 out of 5 stars

Hannah thank you so much for all your help with the sizing of Stanley’s new summer snood. We love it 💕 , made from light weight material it’s idea for this time of year. It’s a beautiful design... See more

Rated 5 out of 5 stars

Luna's Loft is a one-stop shop for accessories. Seasonally on trend with all manner of matchy options- including those for hoomans too! No custom request is too much effort, all shapes and sizes ca... See more

Company details

  1. Pet Store

Information provided by various external sources

Handmade accessories for human and hound.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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Rated 3 out of 5 stars

The collar is a lovely colour and looks…

The collar is a lovely colour and looks great on our dog. However it took a very long time to arrive and the yellow buckle is in an odd place being too far away to actually hold the excess length of the collar so it just looks a bit odd
.

August 19, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi there,

Thank you so much for the review, we do actually offer to move the keep closer to the buckle at no extra charge. I would be more than happy to make a replacement up for you, if you would like to take me up on that offer please do send me an email. We have been in very high demand lately so our production times have been longer than usual, so I can only apologise for this.

Warm regards,
Hannah

Rated 5 out of 5 stars

Amazing custom ordered products…

Amazing custom ordered products beautifully made and well packaged. Highly recommend

August 14, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Steph, thank you for your review! We're really pleased you like our packaging. We try to make sure everything is recyclable, or if not still certainly eco-friendly.

Rated 5 out of 5 stars

I haven’t received my product yet but I…

I haven’t received my product yet but I knew when I ordered it was going to take 6-8 weeks(as stated on the website). I love that everything it hand made; which means it was crafted with hard work and love. And I’d rather support small businesses!
I will also say that my questions were answered very quickly & I’m even getting a personalized kitten button made, which is hard find anywhere else!
Every product is so unique and beautiful. I have yet to find another business with bandanas, blankets, etc. like Lunas’ Loft!
(Even in the USA).
I am super excited to receive my bandana. I know I’m already satisfied with the business and I know I’ll love it!

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Meadow Haze

Hannah thank you so much for all your help with the sizing of Stanley’s new summer snood.

We love it 💕 , made from light weight material it’s idea for this time of year. It’s a beautiful design of flowers. Hannah always sources quirky & unique fabrics to make her dog accessories.

Excellent quality & customer service . Please take a look at their array of dog & human accessories you won’t be disappointed.

August 5, 2019
Unprompted review
Rated 5 out of 5 stars

Luna’s loft is the best!

Everything is perfect! The site, the help if you have a question. And the products are even more beautiful in person! I’v orderd a mystery box because I couldn’t choose and I’m so happy I did that!
Luna’s loft is just the best site to order leads, collars, bananas and snoods for your pet!
I’m in love with luna’s loft

August 5, 2019
Unprompted review
Rated 5 out of 5 stars

Top quality products

Top quality products, all made to a very high standard. Customer service is extremely personal & professional. Highly recommended for your pups fashion requirements!

July 28, 2019
Unprompted review
Rated 4 out of 5 stars

Presets

Ordered presets, didn’t work on the link sent but she helped me get them working with Dropbox. Very good value for presets

July 22, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Ciara,

I'm so pleased you managed to get them working with the link. I'm very sorry they did not work the first time around.

Kind regards,
Hannah

Rated 5 out of 5 stars

Lovely Business, amazing products!

I recently purchased my first LunasLoft order, and i am blown away by the quality of the products, the rope leads are very easy to hand wash which is a massive bonus, this definitely won't be my last order from them!

July 19, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Thank you so much Claudia!

Rated 5 out of 5 stars

Impeccable quality every time!

I’ve bought a number of products from Hannah from bandanas & snoods to leads and collars. Whatever the product the quality is always impeccable! I can not fault the beautiful quality products or the customer service. Hannah will always go above and beyond the create the perfect items for your pup!

July 4, 2019
Unprompted review

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