Luna's Loft Reviews 159

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I discovered Luna’s Loft in 2018 and have made some of my all time favourite purchases with them over the years, always being amazed by the excellent quality of all the items I have received, as well... See more

Rated 5 out of 5 stars

One of my all time fave small businesses. I absolutely adore their products. Not only does Hannah make fantastic dog wear and sell other canine products, she is also incredibly passionate about dogs i... See more

Rated 5 out of 5 stars

Hannah thank you so much for all your help with the sizing of Stanley’s new summer snood. We love it 💕 , made from light weight material it’s idea for this time of year. It’s a beautiful design... See more

Rated 5 out of 5 stars

Luna's Loft is a one-stop shop for accessories. Seasonally on trend with all manner of matchy options- including those for hoomans too! No custom request is too much effort, all shapes and sizes ca... See more

Company details

  1. Pet Store

Information provided by various external sources

Handmade accessories for human and hound.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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Rated 5 out of 5 stars

Very pleased!

Excellent communication and very easy to order a voucher as a gift.
Many thanks!

June 17, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Sheena, thank you so much for your review!

Rated 4 out of 5 stars

Lovely dog collar and lead!

Excellent products, and really friendly service when we met at Dogstival. There was quite a long wait for delivery as they were out of some materials, but I am sure that wouldn't usually be the case.

June 12, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Angela, thank you for your review! If there is anything we can do to make up for the delay you experienced please do send us an email.

Rated 5 out of 5 stars

Love this company

Love this company. Hannah was so easy to work with, enabled me to get exactly what I wanted. The product was beautiful!

May 18, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Shannon, thank you so much for your lovely review!

Rated 5 out of 5 stars

We absolutely love LunasLoft

We absolutely love LunasLoft, Hannah is so helpful when you have a question or just need help in choosing what is the right item for you and pet. The quality is fantastic and I have no complaints, every item I have had has been perfect, I’ve not had one product yet that have easily ripped or broken or even arrive with any problems. I highly recommend LunasLoft to anyone.

May 2, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Harry and Nova, Thank you so much for the lovely review!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, product made and delivered quickly, custom order. Really soft lead great for training lead for my Spaniel! Thanks hannah!

May 2, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Thank you so much Kirsty!

Rated 5 out of 5 stars

Amazing products

Beautiful products and awesome presets 😀

April 27, 2019
Unprompted review
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Reply from Luna's Loft

Thank you for your review Hatti, so glad you like our presets!

Rated 5 out of 5 stars

Luxury Velvet Snood (Teal)

Absolutely beautiful! Love the colour! Material & workmanship top quality & a perfect fit. Will definitely be making more purchases in the future. 😀🐾🐾

April 26, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Eileen, Thank you for the lovely review, so pleased you are happy with the quality of our products.

Rated 5 out of 5 stars

Love our Bandana

Absolutely love our bandana. The quality is amazing and the attention to detail is perfect. Would definitely buy again from Luna’s x

April 9, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Thank you so much Samantha! So pleased you love your bandana 😊

Kind regards
Hannah

Rated 5 out of 5 stars

We love Luna's Loft!

Luna's Loft provide a range of fantastic quality products for humans and our furry friends. They regularly release new products and, if something is not to your taste/in the required size, they are happy to work with you to try and suit a product to your needs. Their customer service is second to none as is the quality of their products and I would thoroughly recommend them.

April 8, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Nicole,

Thank you so much for your review! We love to make custom orders for people, they are some of our favourite things to make!

Kind regards,
Hannah

Rated 5 out of 5 stars

Excellent quality and a beautiful…

Excellent quality and a beautiful design. The rope lead is very soft.

April 5, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Zoe,

Thank you for your review and I’m glad you think the rope is so soft!

Warm regards,
Hannah

Rated 5 out of 5 stars

Love Luna's

Fabulous goods, fair pricing, great communication

April 2, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Charlotte,

Thank you for your review.

Hannah

Rated 5 out of 5 stars

Outstanding products

Outstanding products and outstanding customer service. Easy to contact with any problems (not that I’ve had any) and the products are amazing quality ❤️ Cannot recommend more highly!

March 21, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Thank you so much!
Hannah

Rated 5 out of 5 stars

Love my first order at Luna's Loft

Made my first order at Luna's Loft last month - a 'Let's Chill' lead for my Dachshund. The product is lovely, great quality and a fab colour too. I dropped Hannah an email to see how my order was going and she was really quick at responding and lovely.

Only thing I would say is it would be fab to know when the product is in production. The turnaround times are added to the website but it's just nice to know what stage the order is in.

March 19, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Miss Gilbert,

Thank you so much for your feedback. So pleased that you are happy with your lead!

Our current system doesn't allow us to send out production notifications but we will send this thought onto our platform developers for sure! I would love to be able to update people when Items are in production.

Kind Regards,
Hannah

Rated 5 out of 5 stars

I’ve ordered from Luna’s Loft several…

I’ve ordered from Luna’s Loft several times now and all of the products have been really high quality and just lovely! Hannah is always really friendly and happy to answer any questions. Safe to say we will definitely be ordering more products in the future! :)

March 19, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Alexa,

Thank you so much for your review! So pleased you are happy with your products and our service!

Hannah

Rated 5 out of 5 stars

My favourite bandanas

I got my pup 2 bandanas and a snood and I can honestly say the quality is amazing! By far the best bandanas I have ever owned and the snood is perfect. Will defiantly purchase again

March 19, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Victoria,

Thank you so much for your review. So pleased you are happy with your bandanas and snood!

Hannah

Rated 5 out of 5 stars

Great products only surpassed by amazing customer service!

I have SO much stuff from Lunas loft, some may say too much, but what keeps be going back is not just the incredible products but the totally amazing customer service from store owner Hannah. She really cares and spends a significant amount of time interacting with customers and finding out what they want. No one could possibly be disappointed by the quality of product or service you get from Lunas loft!

March 19, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Emily,

Thank you so much for your review. So pleased you are happy with your products and the service we provide!

Hannah

Rated 5 out of 5 stars

Luna’s loft is amazing!!

Love everything about Luna’s loft, gorgeous products, amazing customer service, lovely brand reps and Hannah is the sweetest person! She puts love and care into every since product!

March 19, 2019
Unprompted review
Luna's Loft logo

Reply from Luna's Loft

Hi Charlotte,

Thank you so much for such a lovely review! So pleased you are happy with our customer service.

Kind regards,
Hannah

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