Lyco Group Ltd. Reviews 

945
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping and secure packaging, noting that packages often arrive safely the very next day. People are also very happy with the affordable prices and the fantastic quality of the items received. Consumers find the website simple to use, making the entire purchasing process smooth and convenient from start to finish. However, some people mentioned issues with delivery delays and frustrating courier problems that negatively impacted their daily schedules. A small group of consumers also experienced missing parts or packages taking much longer than expected to finally show up.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items feature very high build quality... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting super fast shipping and items arriving... See more

Order

Users describe satisfaction with order experiences, highlighting easy online ordering and remarkably fast... See more

Quality

Clients share ambiguous opinions on quality, with many expressing satisfaction regarding solid build... See more

Price

Customers consistently note positive experiences with price, often highlighting great value and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m blown away by the service, speed and quality we received. I ordered the light on Saturday and by Monday afternoon it was installed! Super fast delivery, which we were given tracking details all th... See more

Company replied

Rated 5 out of 5 stars

great service and prompt delivery, in these times it is a pleasure to find and deal with a company that offers excellence service. Well done.15

Company replied

Rated 5 out of 5 stars

Arrived next day even though I didn’t order ‘til gone 5pm. Really nice quality product at a very good price. Great comms as well. Very impressed with Lyco will definitely recommend.

Company replied

Rated 5 out of 5 stars

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage. Delivered next day service. The bulbs look great. Thanks C

Company replied


Company details

  1. Lighting Store

Information provided by various external sources

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Contact info

4.1

Great

TrustScore 4 out of 5

945 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(945)

60 reviews in the last 12 months

Write a review
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Rated 3 out of 5 stars

Delivery quick but smashed light fitting inside

Delivered really quickly no issues don’t like leave sub standard review as I’m guessing it not their fault, but light fitting was smashed I still await a reply / replacement as apparently it take up to two days for a reply which I think could be better as I’m desperate to get my job finished. Looking forward to the issue being rectified

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Soon after sending an email just to check if the company had an update with my order a delightful young lady called me to give me an update. She explained that there was a delay on the bulbs but rather than keep me waiting they would post the light to me that day. Two days later I received the light and the following day I received the bulbs. The lady that I dealt with could not be any more helpful or personable. From placing my order to receiving my light was 10 days. Thank you for your wonderful service. I would highly recommend.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Broken light replaced immediately

I ordered a picture light and it broke when I attached it to the wall but I only used the adhesive and should have used the screws to attach it as well. Lyco replaced the light as a gesture of good will. Great customer service.

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Customer Services

Unfortunately, despite receiving my order in good time, one of the bulbs only lasted a couple of days before it started to flicker, and then within 24hrs, stopped working altogether.
I contacted Lyco, and was initially told that they would send a replacement. But this never happened, and further contact has not been responded to.
This initially happened 5 months ago, and still no solution.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

12 volt cupboard lights

The 12v under cupboard lights arrived very promptly and appear to do the job well. They are much smaller than I expected caused by the first picture against the item on the website that I think relates to a different product. Nevertheless they do the job.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

LED ready T8 Fitting

Usual prompt delivery and competitive price. Items as described. Up and running with only minor adjustment to cable entry to facilitate existing central location of cables. Shame the manufacturers don't facilitate this as usually existing fluorescent fittings that are being replaced have been installed with central cable entry

March 17, 2024
Unprompted review

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