Lyons Davidson Solicitors - Bristol Reviews 

My case handler was Tia Parmenter and she was excellent throughout the long process.

Thank you so much, Ive literally cried so much this past 3 weeks and have just felt so depressed about everything wondering why, and especially with yesterday and today's antics but honestly I can not thank you enough for seeing things from my point of view and just listening, and being amazingly supportive not just for me but for matt aswell. The whole team that i have spoken to has been amazing but Bia you really have gone above and beyond especially with the nature of the situation and being able to show that you have cared really does go to show how understanding and caring as you are.

I have been supported by Kimberly Ryan at Lyons Davidson who has been handling my personal injury claim. She has been very professional and has responded to all of my queries in good time and offered me good advice whilst also being very supportive. She has handled my case in a person centred manner and has been sensitive to my situation when discussing my injuries and situation. I have been very happy with how she has handled my case and happy with the advice and outcome. I would highly recommend her.

It is with some regret that I have to report the service I received was extremely poor. Several E mails went unanswered and only did the case handler respond when I proposed on two occasions to escalate a formal complaint .There were no regular updates as to how the claim was progressing. For instance, I was told the claim would take 6/8 weeks from acceptance of the offer, however it took 20 weeks to settle with no progress update unless I made contact. The event was traumatic for a host of reasons and then to have very poor service from the legal profession is just not acceptable.

Thank you for your reply , you are fully aware I was acting on behalf of my daughter who became frustrated at the lack of customer focus. I note you’ve not explained as to why E mails went unanswered and furthermore there was no voluntary explanation / update as to why there was a significant delay in payment. Once again there was no formal apology just a typical ‘ Glossed over’ response with a positive spin ..
I will ensure that I’ll never use / recommend your legal services again.

Honestly I have always found the legal world rather scary, mostly due to lack of understanding and too much TV.
The thought of being put on the spot and answering lots of questions sounded horrific.
How wrong was I.
I was contacted by Clare at Lyon’s Davidson (Bristol)and was immediately put at ease. She was friendly ( a normal human being!) and had the ability to keep the conversation relaxed and flowing while getting the information she needed and remaining professional at all times.
She gave me confidence with her expert knowledge and experience. She answered my questions clearly, to the point with ease and in a way I could understand without feeling dumbed down.
Equally Clare had the patience of a Saint as at times she needed to repeat conversations over again as the weeks progressed and the situation evolved and changed its path.
It was clear that Clare worked very much as part of a team who communicated between each other on cases to ensure the best outcome was reached.
Clare’s communication was excellent . I was always well informed of any updates and felt very much up to date with all that was happening.
If I needed to email Clare she would reply very quickly and resolve issues quickly.
It was obvious through out that Clare really cared about outcomes and she nurtured us through some very difficult decision making by ensuring we had all the information we required to make an informed choice. I can’t thank Clare enough.
When it came to the “crunch time” Clare was so invested in our case that she was keeping me up to date beyond her office hours. This cemented my feeling as to how amazing she had been and how Clare had put us, her Clients first.
I would highly recommend Clare at Lyons Davidson as she was my Solicitor, that said from the vibe I felt, I believe they have a strong and connected team

Absolutely appalling customer service! After complaining to supervisor then partner then complaints dept about no communication and then been apologised to and promised we would get replies to emails within the company's timeframe of 5days not the 5 weeks we had experienced we then don't get a response from our email sent last Tuesday! Appalling and if our insurer will change companies we will be asking them to do

Sophie made what was a terrible situation, following me being the victim of a road accident, as painless as she possibly could. She was professional, proficient and above all caring in all my dealings with her. Within a couple of days of the accident I was comforted to know that I was not going to have to complete lots of daunting official forms or be floundering around looking for help & support by myself.
She was always timely and efficient with correspondence and when we were almost at a point of being able to conclude the case I threw a curveball which delayed conclusion by many months. This did not phase her at all and she swung into action to move things forward and provide a satisfactory solution to my problem. Even when there was a threat of court action she was able to allay my concerns and I had complete faith in her advice and actions.

Lyons Davidson Solicitors proved to be experts in preparing a court hearing following a Road Traffic Collision (RTC) for which I was not blameworthy. From onset my point of contact was an Elizabeth Wardlow who not only kept me updated, but more importantly provided sound and impartial advice. I would not hesitate to recommend her services to anyone in a similar position to myself.

Received a threatening, demanding letter telling me they want £2000 in 7 days or I'm being taken to court, the inadequate operative who was named on the letterhead was on holiday when I tried to contact him/her/it. My insurance company had already actioned the payment 2 days earlier, the over zealous Lyons Davidson communication caused me
stress, upset and sleepless nights. I wonder if they realise what distress they cause by sending innocent people demanding, threatening, untrue letters.😡

I was invited to provide further information that might affect the prospects of my case. I responded promptly and was explicitly told my comments were under review and that I would receive further advice.

No follow-up ever came. Months later, my file was closed without any response to my questions or explanation.

Regardless of the legal merits, this fell well below a reasonable standard of communication and client care.

Overall experience and communication level provided by Tyrell Blake who took an effort even though our communication was via emails explained step by step what his argument was, that I didn't have any cause to question his decisions.

the staff I dealt with AndyVraitch was very good in communications and general dealing with me.

Very helpful and easy to use website. Whole process was handled very professionally.

I cannot thank Kerry Smitheram and the team at Lyons Davidson enough for the way my case was handled from start to finish.
From the very first conversation, Kerry was approachable, clear, and genuinely supportive. She took the time to explain every step of the process in plain English, was always happy to answer questions, and made what could have been a very stressful situation feel manageable and well controlled.
Communication was excellent throughout — I always felt informed, listened to, and reassured. Kerry combined professionalism with real empathy, which made a huge difference during a difficult period.
I felt confident that my case was in very safe hands, and I’m grateful for the hard work, care, and integrity shown throughout. I would have no hesitation in recommending Kerry and Lyons Davidson to anyone needing legal support.
Thank you again for everything.

Jon really listened to my issues, never felt I needed to rush myself and he looked through all paperwork. He was honest with my position.

10/10 service! Sana was the best, from the minute she handled the case to the end. She was so detailed, thorough and communicative throughout the whole process. I couldn’t recommend anyone more.

hi, my case handler was monika, i was rather nervous from the start of my claim as i have absolutely no computer skills and have no wifi in my house.
Not understanding a thing regarding legal disputes i totally relied on monika to guide me through each stage of my claim, and she often took the trouble to explain in more detail if i was not understanding properly, monika listened carefully to all of my questions and explained to me in simple easy to understand terms what my main chances were of securing a satisfactory outcome regarding my legal claim, basically monika held my hand and guided me through the whole process from start to finish, kindest regards and thanks to monika

Left us in the lurch! Lyons were contacted on the 9th of December to assist us in a legal matter for our court case on the 19th of January 2026. Told us 1 working day before that they wouldn't represent us and left us to represent ourselves subsequently we lost the court case due to not being legally trained. As you can imagine we are massively out of pocket and this could have been dealt with properly and we could potentially have won the case if we had had proper representation. So far their only comment is to offer us £50 compensation which is verging on insulting due to their negligence

Having been involved in a serious car accident I was advised to seek support and guidance by my insurance company through Lyon’s Davidson Solicitors. Throughout the whole experience I have been made to feel at the centre of the process This has helped me to overcome my anxieties associated with having to relive the incident. My contact Christopher Kemp throughout was responsive, efficient and understanding .Timelines were set out simply and clearly with my options explained carefully. Overall I was able to course a journey which ultimately concluded what for me has been a very stressful and unpleasant experience with an acceptable closure which has helped me immensely Overall as someone sceptical of the process at the beginning I have been pleasantly surprised how supportive and efficient it was, although it did take a long time to reach its conclusion . Thank you to all at the company but in particular Christopher Kemp for his diligence , patience and efficiency

They have customer portal but they dont actively use. so me a a claimant don know what to do next. no updates for the last 2 months. messages are being ignored. gathering evidence was already complete and yet the portal has no update and its stuck on that status for 2 months