Lyons Davidson Solicitors - Bristol Reviews 

Having been involved in a serious car accident I was advised to seek support and guidance by my insurance company through Lyon’s Davidson Solicitors. Throughout the whole experience I have been made to feel at the centre of the process This has helped me to overcome my anxieties associated with having to relive the incident. My contact Christopher Kemp throughout was responsive, efficient and understanding .Timelines were set out simply and clearly with my options explained carefully. Overall I was able to course a journey which ultimately concluded what for me has been a very stressful and unpleasant experience with an acceptable closure which has helped me immensely Overall as someone sceptical of the process at the beginning I have been pleasantly surprised how supportive and efficient it was, although it did take a long time to reach its conclusion . Thank you to all at the company but in particular Christopher Kemp for his diligence , patience and efficiency

They have customer portal but they dont actively use. so me a a claimant don know what to do next. no updates for the last 2 months. messages are being ignored. gathering evidence was already complete and yet the portal has no update and its stuck on that status for 2 months

I can't thank Lyons Davidson enough for their hard work and persistence in dealing with my case. I would like to personally thank Tia Parmenter for her hard work, especially at the start and overcoming delays. She was always available to answer any questions and queries, no matter how trivial.

The Para Legal Agent Elizabeth Wardlow for Lyons Davidson was excellent from the moment she took over my case. She explained matters to me in an easily understandable way and took care of everything in my case of damages following a road traffic collision. The other side's defendants law firm, having admitting full liability then proceeded to drag the case out up to two days before a Court Hearing. Elizabeth was having none of it and secured their agreement to settle my claim in full.
Thank you so much Elizabeth!

I can’t recommend Kerry Smitheram at LYONS DAVIDSON highly enough. Kerry was extremely thorough and considerate throughout my accident compensation claim, and she always made sure I understood my options so I could make an informed decision.

Communication was excellent — clear, well structured, and grounded. Kerry kept me updated, replied promptly, explained legal terminology and next steps in plain language, and followed up proactively with all relevant parties. Communication is key, and this made a huge difference when you receive it consistently.

Negotiations can be stressful, especially for someone like me who isn’t comfortable with that process, but Kerry had a realistic and strategic approach and I felt she genuinely worked in my best interest. The final outcome was more than expected, and I want to thank Kerry for her knowledge and professionalism in making this happen. Thank you, Kerry!

It is also worth mentioning that my case involved a handover (my previous solicitor left the firm), and Kerry took over seamlessly. She read the full history and arranged a very thorough 1.5 hour call to confirm the details, understand what was important to me, explain the options, agree next steps, and then followed through on everything.

The process overall does take time (as these cases do), but I felt supported throughout. Before switching to LYONS DAVIDSON, I had made the mistake of signing with another firm (NAL), and the difference in service was huge. Because of Kerry, LYONS DAVIDSON will be my first choice in the future. Highly recommended.

I have no idea where to start, my case handler Sophie Miller has been nothing short but outstanding for the entire duration of my claim. She has constantly kept me updated, there was never a point where I felt in the dark, she was open and honest about the whole claim process and where in her professional opinion where she thought the claim was going to go. If I ever had any questions, I could email Sophie and she would reply to me usually within either the same day or at max a few days later. She always picked up her phone if I ever called and always made time to speak to me about me questions regardless of the fact she was likey very busy. She has worked tirelessly on my specific claim, arranging medical assessments, and liaising with third party companies for evidence, once she received the evidence she requested she always would phone me or send me a copy of documents so I knew where the case was progressing and what she had. My case went on for just short of two years, the fees that have been charged by Sophie for her time are extremely fair, and the sum of money that she had obtained for my successful claim is going to be a massive help to me. Words fail me for how thankful I am to Sophie and her colleague Oliver who have acted for me on this claim, and I would highly recommend her and this company to anybody who is looking to go through this process. To Sophie, I thank you and you are an absolute credit to your company.

Kimberley was patient, helpful, supportive especially important as claiming for my elderly parent who could be difficult to understand on the phone at times.

We dealt with Mr Davis.

Very efficient and responsive which is unusual for solicitors and professional all round with a personable touch

Very prompt on a short notice Redundancy claim

My experience with Lyons Davidson has been first class. Marco made the whole experience great. He is very friendly, helpful and always available to speak to. Nothing was too much trouble at all for him. Everything was always timely and easy to understand. I would recommend Lyons Davidson 100%.

Kelly held and understood my process and case more than most. She understood my neuro divergent needs aswell as the child I was protecting. Her communication was efficient and emails always clear. She was easy to talk to and understood me and my case brilliantly and it felt wonderful to have someone support and have my back like that. Thank you so much for all your help and support. I couldn't have done it without you.

I would like to express my thanks to the Lyons Davidson team, especially David Slader.
My claim following a road traffic accident with and uninsured driver was a long-drawn-out process, through which I was supported and updated every step of the way.
David consistently provided updates, returned our calls promptly and maintained excellent communication providing guidance, confidence and realistic expectations to what was a successful conclusion.

Pauline has been very helpful
Thanks

I have had a great experience with Lyons Davidsons Solicitors.

Jennifer Northrup was my case handler. She has been exceptional. I was kept fully informed throughout the whole process and anything I didn't understand was explained by her very clearly.

The whole process was completed with no stress whatsoever!

Jennifer Northrup deserves a raise and a promotion. I hope the management at Lyons Davidsons see this review!

I have received great service from Nadia Brown and the team
Thank you for your support

Dan Finlay dealt with my claim. He was absolutely brilliant. He kept me informed of every stage of the claim and explained it all to me. He was prompt replying to every message. The firm acted very professionally and had my best intentions throughout the claim. Definitely recommend this company. Full marks.

I would not choose this solicitor at all.
I was passed to Lyon’s Davidson by my insurance company for an employment tribunal case. This would never be my personal choice to use this company.
Awful from start to end, threatening to withdraw cover at every settlement offer, It was an exceptionally poor service from Amirah - I would avoid this solicitors at all costs!

I felt understood. It took 7 months to settle my claim but once Ms. Jennifer Northroop started looking after my case the process moved fast. Thank you

My family’s experience with Lyons Davidson (Bristol branch) has been deeply disappointing and extremely stressful.
My mother was involved in a serious car accident in January. Her car was written off and she was left bruised from head to toe, suffering with whiplash, severe anxiety, and panic when getting into a car. She was bedbound for weeks and required therapy to feel safe again. We trusted this firm to support her through an already traumatic time, that trust was misplaced.
From the outset, communication was poor. There was no client care letter, no proper introduction, and no clear explanation of the process. This was our first time dealing with a claim and we were left completely in the dark. LV Insurance uses this firm, but had we been given a choice, we would have chosen another solicitor without hesitation.
I handled the case from day one. Communication felt robotic and scripted, with little effort made to explain next steps unless specifically asked. Responses were often delayed, brief, and failed to properly answer our questions. Phone contact was virtually impossible, and we received no meaningful updates unless we repeatedly chased them. At times it felt like I was doing the solicitor’s job myself, including obtaining paperwork that the GP stated the solicitors should have requested directly.
The medical assessment was particularly concerning. My mother was sent to one of their “specialists,” who spent no more than ten minutes with her. He barely examined her and relied on a tick-box form rather than a proper assessment. This took place two months after the accident, when visible bruising was still present. Nearly a year later, she is still in pain and undergoing physiotherapy, yet the medical report used did not accurately reflect her condition.
They also refused to accept medication prescribed by her GP specifically due to the accident, including morphine, medication she had never taken before. This was dismissed as “not accident-related,” making the process feel dismissive and unprofessional.
What should have been a straightforward claim dragged on for almost a year, only to result in a minimal settlement that does not reflect her ongoing pain and suffering. Eventually, it stopped being about the money and became about how we were treated like an inconvenience rather than a family dealing with trauma.
I raised a formal complaint during the process. What should have taken ten working days took over a month and achieved nothing. We were not informed when the solicitor handling the case was on holiday, leaving us waiting with no responses. When the claim was abruptly closed, I received an automated email confirming payment and asking for a review so the solicitor could potentially receive a voucher or employee recognition. After everything we experienced, this felt incredibly tone-deaf.
One final point: it is interesting that positive reviews containing full staff names are allowed to remain, yet a negative review is deemed unacceptable for the same reason. Removing critical feedback instead of addressing it does nothing to improve client care — it only hides genuine experiences like ours.
I would strongly advise anyone considering Lyons Davidson to look elsewhere. There are firms that genuinely care about their clients. Sadly, this was not one of them.

I have been referred to Lyons via my insurance policy. I am uncertain if they are acting in my best interest or the interests of the insurance underwriter, responses are slow, messages go unread for weeks, they have not provided the other side with the evidence I have provided and are advising me not to pursue a case of trespass which is ongoing.