Lyons Davidson Solicitors Reviews 2,519

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 508 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their competence, professionalism, and helpfulness, often highlighting their ability to keep clients informed and at ease throughout their cases. Many people appreciate the excellent customer service, noting quick responses and clear explanations, which made complex processes much easier to manage. However, some customers experienced dissatisfaction with the service and response times, mentioning slow progress on their claims and unanswered emails. A few other people also felt that communication was lacking, with some instances of not being informed about important updates or the status of their claims.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising individuals for their professionalism,... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers express frustration with the handling of... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers, like those assisted by certain staff... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlighted the helpfulness and compassion of... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We were put in touch with Lyon Davidson via our home insurance provider. The service was initially a little slow but once they had processed the information we had provided things the claim started to... See more

Company replied

Rated 5 out of 5 stars

A very challenging, and at times very difficult situation that was very hard fought and a great outcome in the end. Nelay Joshi handled our case with great competence and professionalism throughout h... See more

Company replied

Rated 5 out of 5 stars

They were interested in my accident claim, kept me informed throughout, were sympathetic, answered the phone swiftly and my claim came to a satisfactory conclusion. Tilly dealt with my case, but she... See more

Company replied

Rated 5 out of 5 stars

Very grateful for Nelay Joshi, they took the time to help me with a legal matter regarding an unresolved issue with a car tradesman. Nothing was too much trouble. Would happily use this service again... See more

Company replied


Company details

  1. Law Firm
  2. Insurance Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dragged our case out for so long ( best…

Lyons Davidson dragged our case out for so long (best part of three years), it gave the company we were suing time to go into administration, something I had warned them would happen a long time ago. We have been left destitute and broken, while these sloths shuffle off having made a tidy sum from our insurance providers. Think twice before you claim! Our insurance premiums have doubled since this claim was filed back in 2023. If only they could have dealt with my case as fast as they replied to my review!

January 12, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

We are sorry that you are unhappy with the service received. A member of our Customer Services and Compliance Department has already contacted you. Kind regards Lyons Davidson

Rated 5 out of 5 stars

From very first time I spoke to Jade

From very first time I spoke to Jade, she was very friendly, polite and most helpful & sincere.
Jade always kept me informed on outcome of my claim, nothing was every issues when I contact her, she got back to me straight away, she got me the best outcome for my claim, I would recommend Jade, to everybody, I didn't have to do nothing Jade done all for me,
Thanks Jade fir all your help, it was most appreciated.

January 14, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Karen,

Thank you for taking the time to share such kind feedback. We’re delighted to hear that Jade was friendly, responsive, and supportive from the very start, and that she kept everything clear and handled the process for you. It’s wonderful to know you were happy with the outcome and felt so well looked after throughout.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Successful claim

Kimberley was patient, helpful, supportive especially important as claiming for my elderly parent who could be difficult to understand on the phone at times.

December 15, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Marie,

Thank you for taking the time to leave your review. We’re pleased to hear that Kimberley provided patient, helpful, and supportive assistance, especially in such an important and sensitive claim. Your feedback is very much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Excellent service from Lyons Davidson.

Excellent service from Lyons Davidson.
Andy Vraitch was professional, supportive, and very clear throughout my case. I’m very pleased with the outcome and would highly recommend his services.

January 8, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Ravi,

Thank you for sharing your feedback. We’re delighted to hear that Andy provided clear, professional, and supportive guidance throughout your case, and that you’re pleased with the outcome. Your recommendation is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Highly recommend

Lauren was fantastic during my claims process and kept me up to date with the process from day 1 . It has taken a long time but nearly at the end now. Through it all Lauren has been professional efficient calming and helpful. I would highly recommend the company if you are in need of assistance

January 11, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Alison,

Thank you for taking the time to leave such a kind review. We’re delighted to hear that Lauren provided professional, efficient, and supportive guidance throughout your claims process, even over a longer timeline. Your recommendation means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Efficient Service Great Job for Our Client

We dealt with Mr Davis.

Very efficient and responsive which is unusual for solicitors and professional all round with a personable touch

January 8, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Sam,

Thank you for taking the time to leave your review. We’re delighted to hear that you were provided efficient, responsive, and professional support while maintaining a personable approach. Your feedback is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Monika Kept me in touch of proceedings

Monika Kept me in touch of proceedings, her advise was informative and constructive

January 8, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi there,

Thank you for taking the time to leave your review. We’re pleased to hear that Monika kept you well informed throughout the proceedings and that you found her advice helpful and constructive.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Redundancy

Very prompt on a short notice Redundancy claim

December 18, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Darrin,

Thank you for taking the time to leave your review. We’re pleased to hear that our team was able to act promptly and support you effectively with your redundancy claim at short notice.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

My experience with Lyons Davidson has…

My experience with Lyons Davidson has been first class. Marco made the whole experience great. He is very friendly, helpful and always available to speak to. Nothing was too much trouble at all for him. Everything was always timely and easy to understand. I would recommend Lyons Davidson 100%.

January 7, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Eddie,

Thank you for taking the time to leave such a positive review. We’re delighted to hear that Marco made your experience so smooth, and that you found everything clear and timely throughout. Your recommendation means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Excellent Experience

I would highly recommend Lyons Davidson Solicitors. Jade McLean dealt with my claim and was very professional and helpful in every step of the way by keeping me updated and giving excellent advice. I couldn’t of asked for a better experience.

December 30, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Helen,

Thank you for taking the time to share your review. We’re delighted to hear that Jade supported you so professionally and kept you well informed at every stage of your claim. It’s great to know your experience was such a positive one, and we really appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

G860 K.Pickering

Kelly held and understood my process and case more than most. She understood my neuro divergent needs aswell as the child I was protecting. Her communication was efficient and emails always clear. She was easy to talk to and understood me and my case brilliantly and it felt wonderful to have someone support and have my back like that. Thank you so much for all your help and support. I couldn't have done it without you.

January 6, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Lisa,

Thank you for taking the time to leave such a meaningful review. We’re incredibly pleased to hear that Kelly understood your needs and provided thoughtful, clear, and supportive guidance throughout your case. It’s wonderful to know you felt listened to and supported during such an important and sensitive process. Your kind words will mean a great deal to her.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

RTA Un-insured Driver

I would like to express my thanks to the Lyons Davidson team, especially David Slader.
My claim following a road traffic accident with and uninsured driver was a long-drawn-out process, through which I was supported and updated every step of the way.
David consistently provided updates, returned our calls promptly and maintained excellent communication providing guidance, confidence and realistic expectations to what was a successful conclusion.

November 3, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Paul,

Thank you for taking the time to share your feedback. We’re really pleased to hear that David and the team supported you throughout what was a lengthy and challenging claim, keeping you informed and providing clear, realistic guidance along the way. It’s great to know the case concluded successfully, and we truly appreciate your kind words.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Paddy troughton

Paddy has been great from start to finish. She always kept me well informed on what was happening. Always got back to me in a timely manner and gave great advice. Would highly recommend

March 13, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Marie,

Thank you for taking the time to leave your review. We’re delighted to hear that Paddy supported you so well throughout, keeping you informed and providing timely, helpful advice. Your recommendation is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Fantastic team and case handlers.

Great experience. My case handler kai was in touch with me every step of the way and provided excellent guidance after my accident. Can't thank the team enough for their help with handling my claim efficiently and expertly.

January 5, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Kieran,

Thank you for taking the time to leave such a positive review. We’re delighted to hear that Kai kept you informed throughout and provided clear guidance following your accident. It’s great to know the team’s support helped your claim progress smoothly and efficiently.

Kind Regards,
Lyons Davidson

Rated 3 out of 5 stars

One way traffic…

After having an incident involving my car being hit by another some 2 years ago, my car was repaired and nothing else happened. Suddenly over christmas got a load of messages wanting me to look at documents. This was not at good time and when I got to make contact the link had expired. Eventually found a form to fill out on their website that was not easy and sent it off. No response or acknowledgement so after several days so sent another today.

January 5, 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear Mr Brede,

We were instructed to act on 18th December. We are sorry you have had issues completing our documents, and will ask that you are contacted by the group dealing with the claim.

Kind regards

Lyons Davidson

Rated 4 out of 5 stars

Settlement

Pauline has been very helpful
Thanks

December 29, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Gary,

Thank you for your feedback. We’re pleased to hear that Pauline has been very helpful.

Kind regards,
Lyons Davidson

Rated 5 out of 5 stars

An ebike crashed into the back of my…

An ebike crashed into the back of my car (taxi) while I was stationary in April 2025. The rider took responsibility, the bike insurance was extremely difficult to deal with they tried everything to stop this claim and not to pay.
Lyons davidson solicitors took on this case, Bethany Chandler the claim handler was very Professional, she listened to me to understand what had occurred. She constantly kept me updated through email & phone the progress of the case. Bethany Chandler handled the case with Excellence, in her Professional manner, with the third party who continually put obstacles in this case so they would avoid paying, Bethany Chandler with her Legal Expertise knowledge continued to challenge the third party with facts and details. Bethany Chandler was always prompt in communicating to me when I asked questions of concern. Bethany Chandler took ownership and was dedicated and remained committed to this case to achieve results. Bethany Chandler was always patient and professional, truly outstanding. Bethany Chandler has wrote to my insurance so that this case is non-fault, all my no claims discount returned and full payment has been made by the third party. My loss of earnings and my insurance repair cost reimbursed in 24 December 25. Bethany Chandler is an asset to Lyons Davidson. This case was impossible, other law firms solicitors gave up and told me that could not continue due to the complexity of the case plus the third party was located in Netherlands. Bethany Chandler took this case on August 2025, and from day one she was polite, helpful, supportive, reliable First class. Bethany Chandler made this case possible from impossible and settled the case with her professionalism, Legal expertise, continuous commitment and Excellence. Bethany Chandler is the top Solicter, top lawyer in the UK.

December 24, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Sarbjit,

Thank you for taking the time to leave such a detailed and thoughtful review. We’re extremely pleased to hear about your experience and the outcome achieved. We truly appreciate your trust in Bethany and Lyons Davidson.

Kind regards,
Lyons Davidson

Rated 5 out of 5 stars

Paddy from Lyons Davidson solicitors…

Paddy from Lyons Davidson solicitors helped us settle our claim after a car accident. The process was so smooth, easy and quick. Paddy was very informative, helpful and consistent.

November 28, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Iain,

Thank you for your feedback. We’re delighted to hear that Paddy was able to support you in settling your claim so smoothly following your car accident.

Kind regards,
Lyons Davidson

Rated 5 out of 5 stars

I would like to thank Bethany Chandler…

I would like to thank Bethany Chandler for handling my motor incident case. She dealt with everything very professionally and ensured I was kept updated throughout. I really appreciated her support and clear communication.

December 24, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Jelena,

Thank you for your kind feedback. We’re pleased to hear that Bethany handled your motor incident case so professionally and kept you well informed throughout.

Kind regards,
Lyons Davidson

Rated 5 out of 5 stars

Fantastic experience with these Solicitors.

I have had a great experience with Lyons Davidsons Solicitors.

Jennifer Northrup was my case handler. She has been exceptional. I was kept fully informed throughout the whole process and anything I didn't understand was explained by her very clearly.

The whole process was completed with no stress whatsoever!

Jennifer Northrup deserves a raise and a promotion. I hope the management at Lyons Davidsons see this review!

December 24, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi there,

Thank you for taking the time to share such a positive review. We’re delighted to hear about your experience and that Jennifer provided such clear, supportive service throughout.

Kind regards,
Lyons Davidson

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look