Lyons Davidson Solicitors Reviews 2,518

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 508 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their competence, professionalism, and helpfulness, often highlighting their ability to keep clients informed and at ease throughout their cases. Many people appreciate the excellent customer service, noting quick responses and clear explanations, which made complex processes much easier to manage. However, some customers experienced dissatisfaction with the service and response times, mentioning slow progress on their claims and unanswered emails. A few other people also felt that communication was lacking, with some instances of not being informed about important updates or the status of their claims.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising individuals for their professionalism,... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers express frustration with the handling of... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers, like those assisted by certain staff... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlighted the helpfulness and compassion of... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We were put in touch with Lyon Davidson via our home insurance provider. The service was initially a little slow but once they had processed the information we had provided things the claim started to... See more

Company replied

Rated 5 out of 5 stars

A very challenging, and at times very difficult situation that was very hard fought and a great outcome in the end. Nelay Joshi handled our case with great competence and professionalism throughout h... See more

Company replied

Rated 5 out of 5 stars

They were interested in my accident claim, kept me informed throughout, were sympathetic, answered the phone swiftly and my claim came to a satisfactory conclusion. Tilly dealt with my case, but she... See more

Company replied

Rated 5 out of 5 stars

Very grateful for Nelay Joshi, they took the time to help me with a legal matter regarding an unresolved issue with a car tradesman. Nothing was too much trouble. Would happily use this service again... See more

Company replied


Company details

  1. Law Firm
  2. Insurance Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Persistent, client friendly approach and very Methodical

The case was a no fault accident claim involving a foreign truck and my car. Lyn Edwards had a very clear approach and had very good patience in liaising with the opposite party as they were from a foreign country. With meticulous planning, the case was efficiently managed to ensure I got the deserved compensation. A very good negotiator as well as she managed to get an increased offer rejecting the initial offer.
Overall, very happy with the service.

June 19, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Mithun,

Thank you for taking the time to leave such detailed feedback. It’s great to hear that Lyn’s clear, methodical approach and persistence - particularly when dealing with an overseas party - helped secure the compensation you deserved. We’re pleased you felt the negotiation was handled effectively and that you were happy with the overall service.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Lauren Martin handled my claim with…


Lauren Martin handled my claim with professionalism and in a empathetic manner,with clear communication at all times,a great credit to her profession and her company

February 19, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi David,

Thank you for taking the time to share your feedback. It’s great to hear that Lauren handled your claim with professionalism and empathy, and that her communication was clear throughout. Your kind comments are very much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

My solicitor Kelly went above and…

My solicitor Kelly went above and beyond to help me and also reassure me when needed.
Was understanding and easy to talk to. She was a very lovely woman and would recommend to anyone.

February 11, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Charlotte,

Thank you for taking the time to leave such kind feedback. It’s wonderful to hear that Kelly provided reassurance and support when you needed it, and that you found her understanding and easy to talk to throughout. We truly appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Freya was polite,professional,and…

Freya was polite,professional,and friendly with my claim..

February 18, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Neil,

Thank you for taking the time to leave your review. It’s lovely to hear that Freya was polite, professional, and friendly while supporting you with your claim. We appreciate your feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Personal injury claim

My case handler was Tia Parmenter and she was excellent throughout the long process.

February 17, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi there,

Thank you for taking the time to leave your review. It’s great to hear that Tia provided excellent support throughout what can often be a lengthy process. Your feedback is very much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Andy Vraitch was really great in taking…

Andy Vraitch was really great in taking on my case and putting together the overwhelming evidence to demonstrate to the Judge why he should rule in my favour of a road traffic accident i was at no fault at.

The reassurance and support provided by Andy and his team was truly remarkable.

I wish him the very best for the future.

February 13, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Tariq,

Thank you for taking the time to share your experience. It’s great to hear that Andy and the team provided strong support and presented your case clearly and effectively in court. Knowing you felt reassured throughout the process means a great deal, and we truly appreciate your kind wishes and feedback.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I had jazmin mahmood handling our case…

I had jazmin mahmood handling our case and what can i say she was fantastic, kept me informed with everything and i didnt have to worry about anything as she handled everything.thankyou jazmin ure a star.sunny mann

February 17, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Sunny,

Thank you for taking the time to leave your review. It’s great to hear that Jazmin kept you fully informed and handled everything so smoothly, giving you peace of mind throughout. Your kind words will mean a lot to her.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Thank you so much

Thank you so much, Ive literally cried so much this past 3 weeks and have just felt so depressed about everything wondering why, and especially with yesterday and today's antics but honestly I can not thank you enough for seeing things from my point of view and just listening, and being amazingly supportive not just for me but for matt aswell. The whole team that i have spoken to has been amazing but Bia you really have gone above and beyond especially with the nature of the situation and being able to show that you have cared really does go to show how understanding and caring as you are.

February 16, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi there,

Thank you for sharing such a heartfelt message. We’re truly sorry to hear how difficult the past few weeks have been for you, but it means so much to know that you felt listened to, supported, and understood during such an emotional time.

We’re especially pleased that Bia was able to provide the care, empathy, and reassurance you needed, and your kind words will mean a great deal to her and the wider team. Supporting our clients through challenging situations is incredibly important to us, and we’re grateful you took the time to recognise that.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Updates every step of the way no hidden fees

Marco kept me updated every step of the way, emailed regularly and if I hadn't seen an email was quick to call. He also responded to queries quickly. I would definitely recommend using this solicitor.

February 16, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Davina,

Thank you for taking the time to leave your review. It’s great to hear that Marco kept you fully updated, followed up promptly, and responded quickly to your queries throughout. We really appreciate your recommendation and your positive feedback.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Great advice and support from Genevieve

Our solicitor Genevieve, gave an absolutely excellent 5 star performance. Always providing great support and convincing me to stay with my injury claim even when the other side was using tough tactics to try and get me to withdraw my legitimate claim. Genevieve and our barrister, Chris, won my claim.
Lyons Davidson have lost one star, as the early stages of submitting my claim, (before Genevieve was involved), was poor. I had to correct LD's version of my claim several times, before they had a version that was accurate. Hopefully, LD's eary stage processes have improved in the intervening ~3 years since my claim was initially submitted.

January 15, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Ann,

Thank you for taking the time to leave such balanced and detailed feedback. It’s great to hear that Genevieve’s support and determination, along with counsel’s representation, helped you achieve a successful outcome - especially in the face of challenging tactics from the other side.

We also appreciate your honesty regarding the early stages of your claim. Feedback like this is important, and we continually review and improve our processes to ensure accuracy and consistency from the outset.

Thank you again for recognising the team’s efforts and for sharing your experience.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Bethany was fabulous whilst sorting…

Bethany was fabulous whilst sorting this for me. I highly recommend the company and thank Bethany for all her help & professionalism.

February 14, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Jules,

Thank you for sharing your feedback. It’s wonderful to hear that Bethany provided such professional and helpful support throughout. We truly appreciate your recommendation and your kind words.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Freya Simpson was absolutely fantastic…

Freya Simpson was absolutely fantastic dealing with my case and highly recommend.

February 14, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Ian,

Thank you for taking the time to leave your review. It’s great to hear that Freya provided fantastic support while handling your case. We really appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Clare and all the staff at lyons Davis…

Clare and all the staff at lyons Davis have been very helpful and responsive to all enquiries. We would not hesitate to recommend them. Nothing has been too much trouble, they have explained everything clearly and we felt they have always been acting in our best interests.

February 2, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Vicky,

Thank you for taking the time to share your feedback. It’s great to hear that Clare and the team were helpful, responsive, and clear in their advice throughout. Knowing you felt supported and confident that your best interests were being looked after means a great deal. We truly appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

great support throughout

Paddy Trouton at Lyons Davidson has been extremely helpful throughout my case. She has kept me updated at every step and was very supportive throughout to ensure that my claim was handled properly. Thank you very much for your help.

February 13, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi there,

Thank you for taking the time to leave your review. It’s great to hear that Paddy kept you informed at every stage and provided consistent support to ensure your claim was handled properly. Your kind words are very much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Happy with the support from Kimberly Ryan…

I have been supported by Kimberly Ryan at Lyons Davidson who has been handling my personal injury claim. She has been very professional and has responded to all of my queries in good time and offered me good advice whilst also being very supportive. She has handled my case in a person centred manner and has been sensitive to my situation when discussing my injuries and situation. I have been very happy with how she has handled my case and happy with the advice and outcome. I would highly recommend her.

February 13, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Wendy,

Thank you for taking the time to share your experience. It’s great to hear that Kimberly provided professional, timely, and supportive guidance throughout your personal injury claim. Knowing you felt listened to and treated with sensitivity, while receiving clear advice and a positive outcome, means a great deal. We truly appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 2 out of 5 stars

Exceptionally Poor Customer Focus

It is with some regret that I have to report the service I received was extremely poor. Several E mails went unanswered and only did the case handler respond when I proposed on two occasions to escalate a formal complaint .There were no regular updates as to how the claim was progressing. For instance, I was told the claim would take 6/8 weeks from acceptance of the offer, however it took 20 weeks to settle with no progress update unless I made contact. The event was traumatic for a host of reasons and then to have very poor service from the legal profession is just not acceptable.

Thank you for your reply , you are fully aware I was acting on behalf of my daughter who became frustrated at the lack of customer focus. I note you’ve not explained as to why E mails went unanswered and furthermore there was no voluntary explanation / update as to why there was a significant delay in payment. Once again there was no formal apology just a typical ‘ Glossed over’ response with a positive spin ..
I will ensure that I’ll never use / recommend your legal services again.

February 6, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Dear Trevor Weston,

Thank you for your review, which we note does not refer to your claim but a family member's. We are sorry you were disappointed with the service provided. Upon review it appears that there was a delay in receiving the settlement from the other side and understand your frustration. We are however pleased that the claim is now concluded.

Kind regards

Lyons Davidson

Rated 1 out of 5 stars

An absolute joke of an organisation

An absolute joke of an organisation. I was involved in a no fault serious accident back in July23 and still ongoing now 11/02/26. The majority of the claim has been dealt with via their online system (minimal human engagement) no real personal involvement. If you are looking for an organisation to represent you and negotiate realistic compensation, don't bother with this company.......

February 2, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Dear Pete King,
Thank you for your review. We are sorry if you are disappointed with the service provided, but are pleased to see that your claim has now settled.
Kind regards
Lyons Davidson

Rated 5 out of 5 stars

First Class

Honestly I have always found the legal world rather scary, mostly due to lack of understanding and too much TV.
The thought of being put on the spot and answering lots of questions sounded horrific.
How wrong was I.
I was contacted by Clare at Lyon’s Davidson (Bristol)and was immediately put at ease. She was friendly ( a normal human being!) and had the ability to keep the conversation relaxed and flowing while getting the information she needed and remaining professional at all times.
She gave me confidence with her expert knowledge and experience. She answered my questions clearly, to the point with ease and in a way I could understand without feeling dumbed down.
Equally Clare had the patience of a Saint as at times she needed to repeat conversations over again as the weeks progressed and the situation evolved and changed its path.
It was clear that Clare worked very much as part of a team who communicated between each other on cases to ensure the best outcome was reached.
Clare’s communication was excellent . I was always well informed of any updates and felt very much up to date with all that was happening.
If I needed to email Clare she would reply very quickly and resolve issues quickly.
It was obvious through out that Clare really cared about outcomes and she nurtured us through some very difficult decision making by ensuring we had all the information we required to make an informed choice. I can’t thank Clare enough.
When it came to the “crunch time” Clare was so invested in our case that she was keeping me up to date beyond her office hours. This cemented my feeling as to how amazing she had been and how Clare had put us, her Clients first.
I would highly recommend Clare at Lyons Davidson as she was my Solicitor, that said from the vibe I felt, I believe they have a strong and connected team

February 11, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Angela,

Thank you for taking the time to leave such a detailed and heartfelt review. It’s wonderful to hear how Clare helped change your perception of the legal process and made what initially felt daunting far more approachable and manageable. Her ability to combine professionalism with warmth, patience, and clear communication clearly made a lasting impact.

We’re especially pleased to know you felt fully informed, supported through difficult decisions, and confident at every stage - even during the most critical moments. Your recognition of the wider team’s collaboration is also greatly appreciated.

Thank you again for your kind recommendation.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

Absolutely appalling customer service

Absolutely appalling customer service! After complaining to supervisor then partner then complaints dept about no communication and then been apologised to and promised we would get replies to emails within the company's timeframe of 5days not the 5 weeks we had experienced we then don't get a response from our email sent last Tuesday! Appalling and if our insurer will change companies we will be asking them to do

February 10, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Dear Mr Butters

We are sorry to hear of your continued dissatisfaction with the service you have received from us and for the one day delay in your last email being responded to. We can confirm that a full response to your email has been drafted and will be with you shortly.

Please note that our proposed resolution to your complaint also remains open for acceptance.

Regards
LYONS DAVIDSON

Rated 5 out of 5 stars

Everything was made manageable

Sophie made what was a terrible situation, following me being the victim of a road accident, as painless as she possibly could. She was professional, proficient and above all caring in all my dealings with her. Within a couple of days of the accident I was comforted to know that I was not going to have to complete lots of daunting official forms or be floundering around looking for help & support by myself.
She was always timely and efficient with correspondence and when we were almost at a point of being able to conclude the case I threw a curveball which delayed conclusion by many months. This did not phase her at all and she swung into action to move things forward and provide a satisfactory solution to my problem. Even when there was a threat of court action she was able to allay my concerns and I had complete faith in her advice and actions.

February 9, 2026
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Alison,

Thank you for taking the time to share such thoughtful feedback. It’s reassuring to hear that Sophie was able to make a very difficult situation feel more manageable and that her caring, professional approach gave you confidence from the outset. Knowing you felt supported, especially when unexpected challenges arose, means a great deal. We truly appreciate you sharing your experience.

Kind Regards,
Lyons Davidson

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