Madame Wax Reviews 

98
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make every visit a comfortable and relaxing experience. Many people highlight the exceptional service, noting that the team is friendly, chatty, and highly skilled, ensuring a positive outcome every time. Reviewers often mention feeling at ease even during their first appointments, with the staff's gentle and caring approach making the process surprisingly comfortable. The overall environment is frequently described as clean, tidy, and welcoming, contributing to a pleasant and highly recommended experience for all.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second visit to Madame Wax with Courtney — nerves were flying high, but within minutes I was put at ease. Courtney, as always, is very professional and clearly knows her job well. She makes the who... See more

Rated 5 out of 5 stars

I see Donna every month and she always makes me feel welcomed and comfortable highly recommend booking in with Donna! Donna is simply amazing, very friendly and chatty I have had waxes from other s... See more

Rated 5 out of 5 stars

I’ve been going to Madame wax for over 2 years with Donna and other team members, I can honestly say it’s has been an amazing experience every single time the team have been so welcoming and jus... See more

Rated 5 out of 5 stars

I’ve been going to Madame Wax for over 5 years, and they’re consistently fantastic. The team is friendly, professional, and always makes me feel comfortable. The salon is spotless and the results are... See more


Company details

  1. Waxing Hair Removal Service

Written by the company

Multiple award winning wax salon, offering 5-star female and male treatments in a clean, comfortable and totally luxurious setting. "The Best Brazilian Wax in Cardiff" - Cardiff Life Awards


Contact info

4.9

Excellent

TrustScore 5 out of 5

98 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(98)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

My first time with Madame Wax

My first time with Madame Wax. Issy put me completely at ease and it was the most painless waxing I've ever had.

Quick and easy to book and I was in and out within an hour... amazing! I'll never go anywhere else now.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

The best wax I have ever had

Every other bikini line wax has been incredibly painful for me but the Roxie wax by Abbi was minimal pain. Before the wax I was very nervous due to previous painful experiences but Abbi’s technique and products made this experience a million times better. It was 34 degrees when I was waxed but the studio had such good air conditioning you could not tell. I have recommended MadameWax to all of my friends and I will definitely be returning. Thank you for such a great experience.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, super friendly and put any nerves to bed! Also offered add ons for any facial tidy ups which was really appreciated! 100% recommend! 🩷

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5 – Monthly pain, zero regrets

Madame Wax is that place. My monthly appointment of mild torture but elite vibes. And Donna? Absolute ICON.

From the moment you walk in, it’s less “awkward waxing silence” and more “stand-up comedy show where your dignity occasionally makes a guest appearance.” There is genuinely never a silent moment – just laughs, life chats, mild swearing, and Donna somehow distracting you from the fact she’s ripping hair out at speed like an Olympic sport.

She’s professional, quick, and somehow manages to make the whole experience feel weirdly therapeutic. You go in for a wax and leave feeling smoother, lighter, and like you’ve just had a counselling session with your funniest mate.

The place is always clean, welcoming, and zero judgement (which is crucial when you’re showing up like “I tried… life got in the way” 😅). Donna just cracks on, no judgement, no awkwardness, just top-tier service and elite banter.

If you’re looking for:
✔️ flawless waxing
✔️ zero awkward silences
✔️ big laughs while your soul briefly leaves your body
✔️ a woman who deserves a national award for making waxing tolerable

…this is your sign.

Madame Wax = the only place I willingly book monthly pain for. Wouldn’t go anywhere else now ❤️🫶

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top service

Another great experience at Madame Wax... I have been a customer for many years and cannot fault the team. A* team

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Kira

Kira, I booked her again because she done everything so perfectly! Thank you x

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I’ve been going to Madame Wax for over 5 years, and they’re consistently fantastic. The team is friendly, professional, and always makes me feel comfortable. The salon is spotless and the results are flawless every time. Wouldn’t go anywhere else!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Ideal for nervous newcomers

Donna was so quick to put me at ease for my first waxing appointment. She was wonderful and chatty which made the appointment fly by! The salon is beautiful, clean and secure. Will definitely be coming back again!

November 1, 2025
Unprompted review

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