Madame Wax Reviews 

98
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make every visit a comfortable and relaxing experience. Many people highlight the exceptional service, noting that the team is friendly, chatty, and highly skilled, ensuring a positive outcome every time. Reviewers often mention feeling at ease even during their first appointments, with the staff's gentle and caring approach making the process surprisingly comfortable. The overall environment is frequently described as clean, tidy, and welcoming, contributing to a pleasant and highly recommended experience for all.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second visit to Madame Wax with Courtney — nerves were flying high, but within minutes I was put at ease. Courtney, as always, is very professional and clearly knows her job well. She makes the who... See more

Rated 5 out of 5 stars

I see Donna every month and she always makes me feel welcomed and comfortable highly recommend booking in with Donna! Donna is simply amazing, very friendly and chatty I have had waxes from other s... See more

Rated 5 out of 5 stars

I’ve been going to Madame wax for over 2 years with Donna and other team members, I can honestly say it’s has been an amazing experience every single time the team have been so welcoming and jus... See more

Rated 5 out of 5 stars

I’ve been going to Madame Wax for over 5 years, and they’re consistently fantastic. The team is friendly, professional, and always makes me feel comfortable. The salon is spotless and the results are... See more


Company details

  1. Waxing Hair Removal Service

Written by the company

Multiple award winning wax salon, offering 5-star female and male treatments in a clean, comfortable and totally luxurious setting. "The Best Brazilian Wax in Cardiff" - Cardiff Life Awards


Contact info

4.9

Excellent

TrustScore 5 out of 5

98 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(98)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Have been coming here for a couple of years now and always happy when I leave

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

My first waxing experience

I had my first wax a few days before my holiday. I had my bikini done first with Adele who made me feel totally relaxed and comfortable. I then had my legs done with trainee Izzy who also kept me feeling calm and talked to me a lot to make me feel at ease. I am planning my next wax! I can’t wait to go back and am feeling a lot more confident. It hurt a lot less than I imagined. I highly recommend!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Best wax ever

My first wax in years due to previous bad/painful experiences. This is the best wax I have ever had, not as painful as I was worried about (thank you Adele) fab aftercare advice and range of aftercare products available. Plus the salon decor is so glam! I’ll be back, thank you

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Always a great experience

I always have a great experience at Madame Wax, my usual waxer is Courtney. The salon itself is clean and welcoming, staff are always friendly and professional. Plenty of free parking outside. I would really recommend this salon.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic waxing

Fantastic waxing, really friendly staff who put you at ease, and the salon is beautiful. I’ve been going to Madame Wax for over a year now and wouldn’t go anywhere else.

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing waxing experience

I started waxing for the first time ever at Madame Wax with Jenny. She and the rest of the staff are so lovely, accommodating and welcoming. I had such a lush experience I've kept coming back. I would recommend it to anyone looking for a great waxing experience in Cardiff.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Team

I have been going to Madame Wax for 18 months now. The staff there are extremely friendly and welcoming. They are very professional and will put you at ease. I live on the other side of Cardiff but I am happy to travel for such an amazing service

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Just Book, thank me later

I would never dream of going anywhere else. Best service, such lovely gardeners (I’m not going to mention my favourite just in case I can’t book in) 🤣

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

First visit was great!

My first visit to Madame Wax and Casey made me feel so welcome and very relaxed. I was nervous but there was absolutely no need to be! She was warm and friendly and I was very pleased with the treatment. Booked in for my return appointment immediately!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

The salon is gorgeous

The salon is gorgeous. The team are friendly and welcoming. Great customer service. All the products they use are top quality. The whole experience of being waxed is a breeze. Donna is fantastic bubbly friendly and makes me completely at ease. By far the best waxing in Cardiff, I recommend Madame wax to everyone.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

I always have a fantastic experience at Madame Wax😊 Would definitely recommend this place - all staff are friendly, very professional and reassuring.

February 14, 2025
Unprompted review

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