My second visit to Madame Wax with Courtney — nerves were flying high, but within minutes I was put at ease. Courtney, as always, is very professional and clearly knows her job well. She makes the who... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Multiple award winning wax salon, offering 5-star female and male treatments in a clean, comfortable and totally luxurious setting. "The Best Brazilian Wax in Cardiff" - Cardiff Life Awards
Contact info
Unit 8, Lewis Court Shopping Centre, Maelfa, Llanedeyrn, CF239PL, Cardiff, United Kingdom
- 02920232560
- hello@madamewax.com
- www.madamewax.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve visited Madame Wax twice now and…
I’ve visited Madame Wax twice now and am looking forward to my next appointment. I’ve never experienced waxing before and each time I’ve been it’s been a good experience with fantastic results carried out by an amazing member of the team in a professional and clean environment. I really could not recommend Madame Wax enough if you’re looking for any sort of waxing treatment they are the place to visit, I’m definitely a regular now
Lovely staff
Lovely staff, the services are always really good and the after care is amazing. My skin always feels nice after.
Amazing service
This was my first time at Madame Wax. Casey took the time to listen to what I wanted and got the results I wanted. Casey went above and beyond for me to make sure I came out of the appointment happy. It was pretty much pain free as well. Thank you so much
Best first time wax experience!
For a first time waxer, I am so glad it was with Madame Wax! From the moment I stepped in the door, I felt so at ease. I was talked through everything in detail, made to feel comfortable, and felt incredible after. Adele did my wax, and I genuinely felt at ease with her, and by the end felt like we'd known each other for years! Such a positive first time wax and can't wait to go back to this gorgeous salon.
A very happy client
I love visiting this salon. Not only is it decorated beautifully, the staff are all friendly, professional and experts at what they do.
I would recommend Madame Wax wholeheartedly, they put every client at ease in a relaxing environment.
League above the rest
I’ve been going to Madame Wax for about 9 years now and wouldn’t go anywhere else. They’re a league above any other salon, regardless of whether you have a junior or senior. The ladies are all so lovely and make the experience as pleasant as poss!
Everytime I visit I have a great…
Everytime I visit I have a great experience - the waxing is thorough and staff professional and friendly. I’m always impressed with how quick they’re able to cycle through appointments! I would come more often if salon was located nearer my home but will occasional book for a treat wax.
Lovely staff and salon
Extremely nice, caring and professional staff. Easy parking, and the salon itself looks gorgeous and clean!
Waxing has never been so painless!
My experience at Madame Wax was so relaxing, which sounds odd given the intimate nature of my appointment, but I really was put at ease the entire time. The salon itself is gorgeous, the lady on front desk was a delight and the waxer, who I chose at random and was extremely nervous to bare all infront of, made me feel like we’d known eachother for years. I don’t know how they do it, but waxing has never been so painless.
The best
Easily the best wax experience I’ve had. (And that’s saying a lot because, for a long time, my friend did it!) Liz made me feel totally comfortable. She was knowledgeable, professional, friendly and funny. I genuinely had a nice time - which is a rare experience when you’re having hair ripped out of your nether regions! 100% recommend.
Lovely comfortable atmosphere
Lovely comfortable atmosphere. I was made to feel completely relaxed. The staff are very friendly and know what they are doing. Very professional. If you are considering getting waxed you won’t be disappointed if you choose Madame Wax
The place to go for waxing
The staff are so friendly and make you feel welcome and relaxed. Excellent correspondence, service and price.
Consistently excellent
I've been going to Madame Wax for over a decade and they are consistently professional, cheerful and excellent at what they do. The salon is spotless, beautifully designed and there are nice touches to make sure you feel comfortable. The menu choices make communicating what you want done very easy. Recommend highly.
amazing
amazing! couldn’t recommend madame wax enough, they’re so lovely and professional
Male Back Wax
Always a professional and enjoyable experience at Madame Wax. The salon is clean and tidy. They use good products too. The best wax experience in Cardiff.
Thanks Madame Wax.
I've never felt more comfortable…
I've never felt more comfortable getting a wax, I've had several different wax ladies and all of them have been professional and understanding of questions. Their technique ensures you are smooth when you leave can't fault them!
Every time I’ve visited I’ve been made…
Every time I’ve visited I’ve been made to feel comfortable and completely at ease!
All the staff are extremely friendly, easy to talk to and very professional!
the BEST place for waxing!
Really friendly ladies, Courtney does my wax and she’s always so bubbly and chatty. I wouldn’t go anywhere else for my wax!
Donna is FANTASTIC!!
Donna is FANTASTIC!!! Hugely professional, friendly and makes you feel at ease during the appointment. The venue is easy to find and parking is relatively straight forward. I have recommended her to friends.
A lovely welcome on arrival from…
A lovely welcome on arrival from friendly and professional staff. The treatment is always a little painful, but Donna did a great job to minimise this and make it more relaxing. I’ll certainly be returning.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






