Madame Wax Reviews 

98
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make every visit a comfortable and relaxing experience. Many people highlight the exceptional service, noting that the team is friendly, chatty, and highly skilled, ensuring a positive outcome every time. Reviewers often mention feeling at ease even during their first appointments, with the staff's gentle and caring approach making the process surprisingly comfortable. The overall environment is frequently described as clean, tidy, and welcoming, contributing to a pleasant and highly recommended experience for all.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second visit to Madame Wax with Courtney — nerves were flying high, but within minutes I was put at ease. Courtney, as always, is very professional and clearly knows her job well. She makes the who... See more

Rated 5 out of 5 stars

I see Donna every month and she always makes me feel welcomed and comfortable highly recommend booking in with Donna! Donna is simply amazing, very friendly and chatty I have had waxes from other s... See more

Rated 5 out of 5 stars

I’ve been going to Madame wax for over 2 years with Donna and other team members, I can honestly say it’s has been an amazing experience every single time the team have been so welcoming and jus... See more

Rated 5 out of 5 stars

I’ve been going to Madame Wax for over 5 years, and they’re consistently fantastic. The team is friendly, professional, and always makes me feel comfortable. The salon is spotless and the results are... See more


Company details

  1. Waxing Hair Removal Service

Written by the company

Multiple award winning wax salon, offering 5-star female and male treatments in a clean, comfortable and totally luxurious setting. "The Best Brazilian Wax in Cardiff" - Cardiff Life Awards


Contact info

4.9

Excellent

TrustScore 5 out of 5

98 reviews

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No recent history of asking for reviews

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4.9

All reviews

(98)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve visited Madame Wax twice now and…

I’ve visited Madame Wax twice now and am looking forward to my next appointment. I’ve never experienced waxing before and each time I’ve been it’s been a good experience with fantastic results carried out by an amazing member of the team in a professional and clean environment. I really could not recommend Madame Wax enough if you’re looking for any sort of waxing treatment they are the place to visit, I’m definitely a regular now

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff, the services are always really good and the after care is amazing. My skin always feels nice after.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

This was my first time at Madame Wax. Casey took the time to listen to what I wanted and got the results I wanted. Casey went above and beyond for me to make sure I came out of the appointment happy. It was pretty much pain free as well. Thank you so much

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Best first time wax experience!

For a first time waxer, I am so glad it was with Madame Wax! From the moment I stepped in the door, I felt so at ease. I was talked through everything in detail, made to feel comfortable, and felt incredible after. Adele did my wax, and I genuinely felt at ease with her, and by the end felt like we'd known each other for years! Such a positive first time wax and can't wait to go back to this gorgeous salon.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

A very happy client

I love visiting this salon. Not only is it decorated beautifully, the staff are all friendly, professional and experts at what they do.
I would recommend Madame Wax wholeheartedly, they put every client at ease in a relaxing environment.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

League above the rest

I’ve been going to Madame Wax for about 9 years now and wouldn’t go anywhere else. They’re a league above any other salon, regardless of whether you have a junior or senior. The ladies are all so lovely and make the experience as pleasant as poss!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Everytime I visit I have a great…

Everytime I visit I have a great experience - the waxing is thorough and staff professional and friendly. I’m always impressed with how quick they’re able to cycle through appointments! I would come more often if salon was located nearer my home but will occasional book for a treat wax.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Waxing has never been so painless!

My experience at Madame Wax was so relaxing, which sounds odd given the intimate nature of my appointment, but I really was put at ease the entire time. The salon itself is gorgeous, the lady on front desk was a delight and the waxer, who I chose at random and was extremely nervous to bare all infront of, made me feel like we’d known eachother for years. I don’t know how they do it, but waxing has never been so painless.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

The best

Easily the best wax experience I’ve had. (And that’s saying a lot because, for a long time, my friend did it!) Liz made me feel totally comfortable. She was knowledgeable, professional, friendly and funny. I genuinely had a nice time - which is a rare experience when you’re having hair ripped out of your nether regions! 100% recommend.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely comfortable atmosphere

Lovely comfortable atmosphere. I was made to feel completely relaxed. The staff are very friendly and know what they are doing. Very professional. If you are considering getting waxed you won’t be disappointed if you choose Madame Wax

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently excellent

I've been going to Madame Wax for over a decade and they are consistently professional, cheerful and excellent at what they do. The salon is spotless, beautifully designed and there are nice touches to make sure you feel comfortable. The menu choices make communicating what you want done very easy. Recommend highly.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

amazing

amazing! couldn’t recommend madame wax enough, they’re so lovely and professional

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Male Back Wax

Always a professional and enjoyable experience at Madame Wax. The salon is clean and tidy. They use good products too. The best wax experience in Cardiff.
Thanks Madame Wax.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

I've never felt more comfortable…

I've never felt more comfortable getting a wax, I've had several different wax ladies and all of them have been professional and understanding of questions. Their technique ensures you are smooth when you leave can't fault them!

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Donna is FANTASTIC!!

Donna is FANTASTIC!!! Hugely professional, friendly and makes you feel at ease during the appointment. The venue is easy to find and parking is relatively straight forward. I have recommended her to friends.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

A lovely welcome on arrival from…

A lovely welcome on arrival from friendly and professional staff. The treatment is always a little painful, but Donna did a great job to minimise this and make it more relaxing. I’ll certainly be returning.

August 9, 2024
Unprompted review

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