MADE TO LAST Reviews 

Excellent service from point of order to delivery. Professional, helpful and well organised. Excellent quality of furniture received - Wistow 2 seater sofa bed.
Very pleased and thank you ‘Made to Last’ and ‘Empire Delivery Ltd.)

I love my new Wilburton 3 seater sofabed! Beautifully made, very comfortable and much admired.
The whole experience with Made to Last was excellent! Customer Services were very helpful and I appreciated being able to speak to an actual person. When there was a slight hiccup with the delivery company Jamie sorted it all out politely and calmly. Thank you

Love it, super quality and service.trued it already as a bed and it was very comfortable

We have received a first class service throughout our purchase with Made To Last.
We found communication ..quality of product in all aspects excellent …..value for money 100%.
And the two guys who delivered when beyond expectations…very caring for the customer…in every way.
We highly recommend Made To Last ..and will purchase from them again ..
Thank You

Very pleased with the whole experience. Samples arrived promptly and finished sofa bed true to the colour in the sample we chose. Delivery was exactly on the day that we were quoted. The delivery team were extremely competent and assembled the sofa bed without any fuss. Have not tried sleeping on it yet but the length of the bed is good and the mattress is much thicker compared to previous sofa beds that we have bought. All in all it is very comfortable to sit on and does seem to be made to last. When I phoned to check on the status of the order I was given clear and accurate information.

Called Made-to-Last on Mon 3rd Oct (prior to placing an order) to confirm potential delivery lead times. Was told by Emma that if I ordered immediately, the Z-bed I wanted / needed would be delivered to me on the Wed. Wed 16:00... no bed has arrived. I call to be told "if Emma said the bed would be there on Wed, it will be". Well, it wasn't. And neither was it delivered on Thu, Fri or even Sat, despite being told on numerous follow-up calls with Emma and her equally useless crony that the bed would be here on each subsequent day. I needed this bed so that I could look after a recently bereaved relative and the issues that these clowns have caused for me & my family during this painfully difficult time has been immeasurable. No wonder small businesses like this are floundering. Shocking behaviour & abhorrent incompetence throughout. Stick with Amazon people... don't say you haven't been warned.

Hello, I just wanted to pass on my genuine thanks for my recent purchase of an adjustable bed for my husband. You were amazing in getting the bed to me so quickly and the delivery drivers were amazing. I honestly cannot thank you enough as my husband actually came home two days after the bed arrived and he loves it. He has said how comfortable it is and very supportive when sitting up. He is going to get a lot of use out of the bed in the coming months, so I am really pleased that he loves it. I believe the lady who helped me was called Emma (apologies if this is incorrect) who was just outstanding. A real asset to your company. Thank you Emma. Take care and all the best to you all.

my moulton 3-seater sofabed arrived without a hitch and is absolutely perfect. emma at made to last was a pleasure to deal with - from checking it would fit through the door to managing to expedite delivery so that it would arrive in time for guests. it is precisely what i wanted, looks fantastic and is ridiculously comfortable - both as a sofa and as a bed. cannot recommend highly enough

We recently purchased a folding bed from Made To Last. I cannot recommend this company highly enough.

I needed to discuss the order with customer services because we had recently taken on hosting a family of refugees and I needed advice on the best bed to buy, and special delivery arrangements to fit around us.

Emma and her team took it upon themselves to make sure that our purchase and delivery met our needs. We received the bed to schedule and it is absolutely perfect for what we wanted.

Their website was easy to use and informative, prices keen, and customer service the envy of others.

Thanks Made to Last for such a positive experience during what is a stressful time for me, my wife, and family. I'll be sure to look you up next time!

Bed arrived really quickly after it was ordered. The bed is easy to operate and according to our guest comfortable to sleep in. We bought the cover which helps keep it dust free and fits well. On the whole very happy although I will get a topper for anyone staying longer.

I ordered a replacement mattress for a z-bed. Although the company do not advertise that you can buy mattresses separately, you can. They are the only place I have found. It seems crazy to me that if you need to replace the mattress you would otherwise need to replace the entire working frame. I am really pleased with the mattress quality and would recommend this as an eco alternative to replacing your entire frame (check sizings carefully if you buy one as there are many to choose from depending on your frame size)

Placed my order at the end of January and was given an end of March delivery date. In early March I contacted MTL and was told that there was a general delay and that the order would be completed week commencing 11th April. I followed up on 11.04. and was told that the order was still due to be completed by the end of that week.

After some more chasers I was told on 21.04. that there was a delay with the fabric (why this wasn’t known earlier is not clear) but it was finally completed on 29.04. Apparently there was a generic email sent to people effected by the delay but I never received it and have checked my spam folder.

I contacted Jaspreet to arrange the delivery for the first week of May (we were going away the week after) but of course the delivery didn’t materialise. I had liaise with both Jaspreet and Marc and requested deliver on Monday 16.05. but somehow that wasn’t clear and the sofa finally arrived on 18.05.

I had requested a couple of free scatter cushions for the hassle and delay but that was not deemed reasonable even though MTL have had my money for almost 16 weeks and communication has been reactive rather than forthcoming. Jaspreet has been great but I think they have too many orders and are overwhelmed with trying to give the customer service you’d expect for the money you spend.

The sofa itself looks very well made and colour is exactly as the fabric swatch. The two people who delivered it were great.

Rarely impressed with many retailers or service providers in recent years; here is an exception

No Covid-excuses, no delays, no issues - quite simply, a lovely, fairly priced sofa, delivered in reasonable timescales with good communications.

Delivery team were excellent, assembled the feet etc, including adding pads to the feet, and removing all packaging without extra fees or negotiation

A great company, offering a great product and service - highly recommend

Ordered Burwell 2 seat sofabed after receiving a range of fabric samples.
Placed order on website and was given a rather optimistic 1 week delivery date! Was very quickly emailed on the next working day to explain that there was a mistake with the estimated delivery date and an explanation that it was in fact meant to be 5 weeks, which is what we had expected. But that if we wanted to cancel at that point, then we could and that they were sorry for confusion.
It was good to have such open and clear customer service and I really appreciated them reaching out.
Sofa was completed and I received several emails explaining the stages and arranged delivery with the delivery company - was given some flexibility on when would be best.
Delivery arrived on time and the two guys from the delivery company assembled the sofa quickly and with a smile.

The sofa itself is extremely comfortable - I have sat on a lot of sofabeds and I don't think you would be able to tell - you could easily use this as an everyday sofa without knowing it was also a sofabed.
The sofabed has a great mattress and converts quickly and easily.
Very comfortable - really pleased with the product and the customer service I received.
I would definitely buy from this company again.

Love the quality of the sofabed. Comfy and robust to sit on and mattress thicker than most others we looked at. Daughter had a good night sleep on it. Fabric is thick and looks like it will last.
It was 3 or 4 weeks quicker than expected to manufacture. There was an issue with the delivery company promising a date but then not turning up and no contact til I was in touch a few days later at which point they expedited delivery.
Very happy with the sofabed and would recommend.

Very happy with the product and the finish. The delivery service was also to a high standard and cleared away all of the packaging.

Possibly the worst experience of buying something on line: having ordered the sofa bed and then been given a delivery date the first part of the saga was that the two-bit delivery company phoned late on the day of delivery (having given a time slot of the morning) to say the van had broken down....fine. They then tried to say that i would have to wait nearly a week as they had other deliveries scheduled!!!! Having made a huge fuss, the sofa bed was then delivered two days later. The best bit is that the sofa bed arrived in 6 pieces/unassembled and the delivery company got my builder to sign a piece of paper saying that I had declined assembly, dumped it and left. Having unwrapped it to find no instructions and pieces that only a weighlifter could pick up alone I phoned both the delivery company and Made to Last.
MtL did accept it was disappointing and did phone the delivery company immediately who produced the signed delivery paperwork. To be fair to MTL they arranged for Homeserve to send someone out the next day (Day 5 of the delivery saga) to assemble it: the technician gallantly assembled it single-handedly whilst I was in work, having phoned several times to say how difficult it would be on his own. In the process, he then scratched my brand new floor in my 3 week old new extension. All three companies are now denying responsibility and we are in dispute. The only positive, is MTL have always been contactable and the customer service people are very pleasant but I can honestly say I have never been so upset or disappointed in my consumer-life. Steer clear would be my advice, which is a shame as the product when eventually assembled was nice. The small print says you can ask them to deliver fully assembled when you order....even though you're never asked that question on the purchase page.

Lavenham sofabed from Made-to-Last has been an expensive disappointment. It is hard, dents where you sit and is difficult to plump. Worst of all, the angle of the seat is such that you have to almost hold yourself on to it so as not to slip forward. As a sofa, it is a failure.

I ordered my sofa on 27/08/2021 with a delivery date announced for 05/11/2021 and the full delivery was completed on 16/02/2022 after endless missteps from made to last and their delivery company. Extreme delays with last minute warning, delivered a broken sofa 10 weeks late, delivered the replacements pieces late again. Offered a £100 compensation that does not even represent a 10% discount. The delivery men majorly damaged my hardwood floors whist assembling the sofa. An absolute chaos from day 1 with no responsibility taken from made to last other than empty apologies and a ridiculously insulting compensation. Stay away from them at all costs. The sofa isn’t even that great, the fabric is already fluffing off and it’s not very comfortable as the sitting area isn’t flat so we sink in. Steer clear, they are absolute thieves and I really hope no one else has to experience the terrible time I’ve had with them for a disappointing item and most likely my deposit gone with the damage caused. ABSOLUTE DISGRACE!!

Very pleased with my Knapwell 3 seater sofabed. Clear detailed website made choosing easy. Samples ideal for fabric choice. Excellent quality craftsmanship, excellent value for money. Delayed a couple of weeks due to sourcing materials but I was kept informed so no problem. Great communication from delivery company and they came exactly when they said. Super helpful polite delivery guys. Excellent service all round.