This folding double bed is exactly what is needed whenever there are more guests staying than there are available beds. The Jay-Be Supreme Automatic Small Double Folding Bed with Rebound e-Fibre Mattr... See more
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See what reviewers are saying
I took delivery this afternoon of my 4 seater knapwell sofa in comfy sage. I received a ETA and on arrival Marc and Drew carefully manoeuvred it into my lounge where they unpacked it for me. They k... See more
Order placed on 29th Dec. Confirmation emails received 3rd Jan with delivery for 29th Jan. Today we received a generic email from them claiming that the company has ceased trading and it's unlikely w... See more
We had two Burwell two-seater sofas delivered in December 2021 and a further Burwell two-seater sofa-bed delivered in July 2022. Our only criticism relates to the cushions. The two sofas had lightly... See more
Company details
Written by the company
Connecting people with well designed British products that stand the test of time
Contact info
Menzies Road, Saint Leonards-on-sea, TN38 9BB, Saint Leonards-on-sea, United Kingdom
- 01424320850
- www.made-to-last.co.uk
4.1
Great
111 reviews
No recent history of asking for reviews
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bad product
I am very disappointed with the product, double fold up guest bed, matterrace was very poor and too thin , would not survive 3 days sleeping there, your images do not give wright impression and I did pay that all together about £265 and expect to have dissent sleep and I do not believe other4 cm will make much difference and it is about bad quality and not tickles of it , I did by the cover for the bed and was too small, Returning matterase and cover charged me £42, which was totally there fault bad quality and the wrong size of cover , it is disapointing to say at least ,,,
January 15, 2021
Unprompted review
Reply from MADE TO LAST
Hi Mrs Dabic
We were sorry to hear that you did not find the foldable bed appropriate to your needs. The mattresses are relatively thin on guest beds as they are meant for temporary use and fold up for easy storage.
Just to clarify - You were not charged for returning the cover for the folding bed. You were charged for the collection of the bed as the delivery company had to come and get it from you. The cover went free with that.
For the folding beds there are products with thicker mattresses, but which cost a little more - Regardless of where you purchase I think that if you felt that 10cm thick was too thin then you need to aim for a mattress of perhaps 14cm or more.
I hope that you find a suitable replacement soon.
Kind regards
Joel
You can't be in a hurry
We ordered a sofa bed from this company on October 6th with an estimated delivery date of November 17th. No sofa arrived: I contacted the company several times and everytime was told the sofa would be ready by the end of that particular week. No sofa,was forthcoming until I attempted to cancel the order some 6 weeks after the estimated delivery date. A thoroughly frustrating experience!
December 22, 2020
Unprompted review
Reply from MADE TO LAST
Hi Wendy
In the run up to Christmas we had a really difficult time getting hold of raw materials and I am very sorry that you were impacted by this.
Unfortunately the corona virus pandemic has meant that there are shortages of many raw materials and delays in the delivery of these. We kept checking with the factory regarding your product and relayed the information we were given back to you. They were constantly working on estimates based on the expected arrival of raw materials but kept getting let down.
I am sorry that your experience of Made to Last was like this - we strive very hard to make sure all customers receive a great product on time. The past year has meant that this has been tricky but we have learned a lot and so have our teams in the factories.
I hope that you are very happy with the product you received and that it lasts you many happy years.
Kind regards
Joel
Highly recommend this company
I ordered a sofa bed after waiting months with another company with no result. It came in the time frame promised. The delivery company was polite and cheerful (even though my property is a nightmare to deliver to) and I am extremely pleased with the product. It is very nicely made, looks beautiful and is comfortable. Highly recommend this company.
December 19, 2020
Unprompted review
Reply from MADE TO LAST
Hi Barbara
Thank you for kindly taking time to leave us your feedback. I am very happy to hear that you are so pleased with your new sofa bed.
I am sure it will serve you very well but if you have any questions or problems with it in the years to come then please just give us a shout.
Happy Christmas!
Joel
Ben’s Gutters Be warned!
Ben’s Gutters Be warned!
I had my gutters clean 4 months. Rang them up to say that one of my down pipes seems to be blocked as no water is collecting in my water tank.
I was told that their Guarantee is only for 2months and they would charge another £60.00 zoo have a look at it.
Very off hand and unhelpful even I have been a customer before.
November 13, 2020
Unprompted review
Best delivery ever…
Ordered a Jay Be guest bed before 10 yesterday morning and it was delivered 9.30 this morning. Excellent service . Haven't needed to use the bed yet obviously but tried it and everything is as good as I was expecting.
Would definitely recommend Made To Last
March 25, 2020
Unprompted review
Reply from MADE TO LAST
Hi Tony
Thank you for kindly taking the time to leave us this feedback.
It is great to know that you are happy with your product - especially as this is a tough period for us with the Covid-19 situation so positive feedback like this is very motivational and appreciated.
I hope that the guest bed serves you well and of course if there any issues then just give us a shout.
I hope that you and your family stay safe and healthy during this unsettling period.
Positive shopping experience
I ordered my guest bed at 0830 on Thursday & it was delivered 1045 on the next day.
The quality and workmanship is of a high standard and without fault. I have recommended this company to my family and friends & will definitely use them again. A very positive experience.
September 3, 2019
Unprompted review
The worst sofa ive ever seen!
The worst sofa ive ever seen!! Didnt last a year. Find the name of the company quite ironic and their products dont last as well. Really bad quality.
I wasnt the named purchaser but I do live with that sofa and I can guarantee the quality is appalling. Got receipts to prove purchase and pictures to show how bad it is. You can either work with your clients to sort out the problem which I'm happy to help with or keep reporting reviews in hope they will disappear!
April 18, 2019
Unprompted review
Reply from MADE TO LAST
Hi Celia
I checked our database and we have never had an order from you. Additionally - all of our sofas and sofa beds come with 15+ year guarantee so if you had bought a sofa from us and had encountered an issue then we would have rectified it for you.
Perhaps you bought elsewhere and mistook our name?
Free delivery? No - £60!
I received an email advertising FREE DELIVERY on a range of sofa beds. On ordering I was charged £60 delivery. The company refuse to refund stating I live in a 'remote' area - I'm 4/5 minutes from a major city centre! I could even walk into town if I felt like it! The ASA advertising standards authority have upheld my complaint but I'm still no closer to a refund of my £60 for the 'Free delivery'!
Update: 10.10.17
FAO Joel, Made to Last
Incorrect Joel. I purchased the sofa bed advertised very clearly in large print as free delivery. You constantly refer to your T&C's which says delivery will be charged for remote areas. As I am 4/5 mins from a major city centre, my address cannot be construed as 'remote' by any stretch of the imagination. My contract in sale was with Made to Last not your delivery company. Initially I assumed the £60 charge was an error on your part which would be efficiently remedied. On this basis Made to Last are in breach of the contract of sale. It is more than disappointing that you continue to fail to make good on this breach and so far have failed to return the monies taken for the 'free delivery'. Might I add for the benefit of potential purchasers, so they may not find themselves in a similar position to myself, that your purported 'white glove delivery' consists of two clearly untrained removers (although very polite) in an unmarked white van. To summarise, it is clear in law that any remedy should come from Made to Last in light of the misleading advertisement.
October 9, 2017
Unprompted review
Reply from MADE TO LAST
Hi Mrs Darwish
Thank you for contacting us about this delivery charge again.
We have explained to you multiple times that the delivery surcharge is levied by our delivery company (Furdeco).
We simply pass on the surcharge to our customers that live in postcode areas where the surcharge is applied.
Free delivery is offered on all other UK postcodes where there is no surcharge.
If we had made some mistake and were not 100% transparent on this then I would be happy to refund this charge to you but that is not the case.
You were shown the delivery charge before you purchased and then only after that decided that you thought it was not clearly messaged enough and wanted it refunded.
However - this is not fair on your part because this is clearly detailed:
1) As soon as you enter your postcode on our checkout page you are shown the delivery cost (£60 in your case) so that everything is 100% clear before you purchase. You saw this and purchased. Why not just contact us prior to purchasing and ask why the charge?
2) The product page for the product you purchased has it clearly detailed that there is a surcharge for more remote areas. Our delivery company decide on what is remote to them and we then communicate these regions with a surcharge on the checkout page once your postcode is entered.
3) The terms & conditions page of our website clearly states that some products with free delivery to most UK addresses may have a delivery surcharge levied by our delivery company.
We make no money out of the delivery surcharge - we in fact lose money on the delivery charge on all of our own brand sofa beds as we are funding the main delivery charge ourselves so you got a highly discounted delivery. You only paid the surcharge cost.
I hope that this is now clear and that you can put the matter to rest with the knowledge that you got a great sofa bed and also a discounted delivery.
Regarding the ASA - they asked us to message more clearly in any promotional emails as we previously failed to add a specific note in the email to say that there was a surcharge in some postcode areas. We thought that the above 3 messages on the website made things clear enough.
However - We have made a change so that this is now also added to emails where relevant so that things are even clearer.
Kind Regards
Joel
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