Just moved into a new house that has undergone a lot of renovation. One problem is the Patio doors have a few issues. Only clue was name of manufacturer on one of the frames. Lucy at MFT was outstandi... See more
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Fitted our 1st Korniche lantern today 3.5 x 2m Well organised ordering sheet explaining the important measurements. Had questions on the fitting which Lois sorted out straight away, even sending... See more
Company replied
Absolutely 5 Star customer service from Lucy! I contacted Korniche on their website enquiry form and explained the problem. Lucy replied straight away. She asked for a picture of the fault (a split... See more
Company replied
Customer service at Made for trade is really great! My builders made a hash of fitting a large Korniche lantern and it has had to be removed , which has lead to some cosmetic damage on the trim and... See more
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Company details
Written by the company
Made for Trade are the UK’s largest manufacturer of Aluminium Roof Lanterns and Bi-folding Doors. The home of the Multi-Award- Winning Korniche brand which offers unrivalled quality, engineered products, excellent service all at unbeatable prices. Operating from three purpose-built fabrication units for each product in more than a quarter of a million square feet, employing over 200 hundred highly trained operatives. MFT services the entire UK, safely delivering direct to build and trade sites. Dedicated sales and account staff will assist you and ensure your initial enquiry and estimates are dealt with promptly, here at Made for Trade we understand how important it is to get quotes back to our customers as soon as possible. Targets are to complete within an hour. KWIKQUOTE - Made for Trade offer a rapid quote service on all products. All you need to do is complete the onlineform through our Kwikquote service. The Made for Trade philosophy is simple: We provide the best products with the best service at the best prices. www.madefortrade.co
Contact info
Wellington House, Wynyard Avenue, Wynyard., TS22 5TB, Billingham, United Kingdom
- 01642610799
- sales@madefortrade.co
- www.madefortrade.co
4.7
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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meeting the MFT Team and products
My visit to meet the team and learn more about what the company does was a great experience, every one in each department was helpful, insightful and upbeat, the place was well maintained and organized and with a major focus on employee satisfaction. The whole experience was an absolute pleasure. The products speak for them selves. Looking forward to working with the Team more
February 21, 2023
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction and commitment to our employees and customers. We are delighted you enjoyed your experience visiting us. We are extremely proud of our products. Don't hesitate to visit us again.
Great service and quality
Great service and quality, would recommend this business and product
March 30, 2023
Unprompted review
Reply from Made for Trade
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our products and Customer Service. Once again Thank you.
Excellent products and service with a smile
Recently ordered a Korniche lantern, the experience from start to finish was first class
Not often you see such a great balance of technical competence, with a first class customer focus.
March 22, 2023
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We look forward to serving you again.
Laura is just all round Fantastic
Laura is just all round Fantastic, She always get's back to me quickly with solutions to my issues. Hard to think of a better experience with a new supplier. Really happy with everything they do and Laura in particular always goes the extra mile to help and a pleasure to deal with - 5 stars all round.
March 8, 2023
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. Laura is a valued member of the team and we will be sure to share your comments with her! Thank you.
Highly impressed
We have recently started using MFT as we had looked at their products and were very impressed with them. After requesting some quotations we received quick and clear responses, and received an excellent service including being able to meet with some of their team at the showroom to take a closer look at the products. Ordering was very easy, and communication was clear from MFT. Delivery was made to us on the allocated day with no problems. We also requested some samples which were sent out quickly and arrived in perfect condition. Our fitters recently installed a Korniche Lantern and found it straightforward to install and they were impressed with the product - as was the customer. We are happy to continue to use MFT and feel that if we need assistance in any way they will be happy to help.
March 6, 2023
Unprompted review
Reply from Made for Trade
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our products and we are delighted you found the installation streamline. We will always be on hand to support you in any way possible, from Quotes to Customer Service. We look forward to serving you again.
We've been using MFT since 2015 and…
We've been using MFT since 2015 and will continue to do so. Their folding doors are superb and the company is a joy to deal with.
Kevin Crouchley
Managing Director
Bayhaven Ltd
February 15, 2023
Unprompted review
Reply from Made for Trade
Thank you Kevin for the 5-stars feedback and sharing your experience. Thank you for your custom over the years. We are extremely proud of our products and service and we are delighted you are too. Thank you again.
No problems at all
We are a double glazing installer who usually use smaller "more personal" suppliers however MFT supply products we need so we gave them a go. The product is fantastic, the order process is easy and any aftersales have been dealt with VERY efficiently. Highly recommend them
January 24, 2023
Unprompted review
Reply from Made for Trade
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our products and our Customer Service Team. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We look forward to serving you again.
Had trouble with the way our installer…
Had trouble with the way our installer fitted our bifold and glazing James McDougall was incredibly kind with his time and helped as much as he could. Proving Instalation guides and asking for pictures taking time to call back and talk through everything I’m really very impressed with the way he dealt with our situation
Farah
December 2, 2022
Unprompted review
Reply from Made for Trade
Thank you for your wonderful review, James is a valued member of the Customer Service Team and we will be sure to share your comments with him. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.
5* Korniche Bi-fold :)
I used MFT around September 2022 for a Korniche bi-fold door. A few technical questions quickly answered over email at quote stage. Delivered to schedule. Door packaged well, manufactured to high standard, came with easy step by step installation instructions. Very easy to fit and glides beautifully. Really pleased I choose this company and will be using them on the next project. I would happily recommened without hesitation. Thank you all MFT team.
September 15, 2022
Unprompted review
Reply from Made for Trade
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our products and we are delighted you found the installation streamline. We look forward to serving you again. It means so much to Made For Trade to get these fantastic reviews, thank you.
I was using a distributor of Korniche…
I was using a distributor of Korniche products that shall remain nameless... after a nightmare with them trying to get a result I contacted Laura at Made for Trade, sorted everything out in a jiffy, missing parts in the post for delivery asap.
Excellent customer service - Thank you
October 26, 2022
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.
A Business who you can have confidence in
Firstly the short period of time taken for the call to be answered then the professional and helpful manner with which the query was handled. A delight to deal with (Laura) and would recommend Made for Trade to anyone.
Alex Mackie Director of Edinburgh Risk Management (General) Ltd
October 24, 2022
Unprompted review
Reply from Made for Trade
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again.
Roof lantern - great product and service
Roof lantern installed around 18 months ago - not only did I like the more uncluttered look of the Korniche lantern compared to others, it was a lot cheaper. To those that think "you get what you pay for" all I would say is that I paid for this and I got it! It's well made and was quick and easy to fit. My only issue is that I recently noticed I had squeezed one of the gaskets around the glass a little (completely my fault) so I got in touch to find out how to deglaze the lantern to straighten it. I got a video by return how to sort it, plus they just put some additional fittings in the post that I would need to get it all back together. Looking at the gasket once unglazed it was a bit out of shape. I emailed to ask if I could buy a new gasket on Sunday night, and on Monday received an email saying the gasket was in the post.
And I didn't get lots of desperate emails saying "please leave us a review" like most companies do that give pretty average service at best. I had to ask where to leave this as I'm happy to comment on both poor and excellent service. So top marks to MFT here.
Oh, and the lantern's thermal performance is excellent too - when it snowed last winter I had to wait days for the snow to clear - not enough heat loss!
October 3, 2022
Unprompted review
Reply from Made for Trade
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our products and we are delighted you found the installation & de-installation streamline. Our company values put customer satisfaction as top priority and we are genuinely committed to our customers. We hopefully look forward to serving you again. Thank you once again.
very helpful staff…
We had a few issues with deliveries of our roof lantern contacted the support team (James ) he track down parcels and had them re delivered the was a mix up on the glass got that sorted. One of the best customer support team ive ever had to deal with thank you James. product was very well made well wrapped and easy to install will definitely be promoting this product.
September 7, 2022
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. James is a valued member of the team and we will be sure to share your comments with him! We look forward to serving you again.
5* experience
We ordered a roof lantern and bifold doors, the service from start to finish was excellent, we are so pleased with the quality, price and delivery. We installed them ourselves without any problems, we would definitely recommend this company and salesman Chris
June 2, 2022
Unprompted review
Reply from Made for Trade
Thank you for the 5-star feedback and sharing your experience. We are extremely proud of our products and we are delighted you found the installation streamline. We look forward to serving you again. Chris is a valued member of the team and we will be sure to share your comments with him!
Product issue
When an issue was identified with our bi-fold doors, the staff at MFT (Kevin and James) we both easy to get in touch with, responded quickly to all communication and helped bring about a swift resolution to our problem. Their approach was fair, measured and sensible and replacement gland units were supplied within a week. We were very grateful for their help.
August 9, 2022
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. Kevin & James are valued member of the team and we will be sure to share your comments with them!
ordered 2 sets of bifold doors and a…
ordered 2 sets of bifold doors and a lantern. All came damaged. 1 set of doors went back to be repaired and came back with the same scratches. they fob you of with spare parts but won't compensate you for paying the fitters to repair MFT faults. Awful aftersales service
July 21, 2022
Unprompted review
Reply from Made for Trade
Thank you for your review.
We are disappointed that you feel you are being fobbed off and that we are not prepared to give you compensation. Also saddened that you feel the necessity to add a 1 star review.
We do apologies for the issues you experienced with your items, however MFT always endeavour to deliver the product you purchased subject to our terms of business.
To address the issues you have raised an explanation that supports that MFT are not fobbing you off and you have received aftercare service.
Door 1. Small mark only noticeable when sun shone on the doors (as stated by yourself). You were more than happy that MFT agreed to replace a piece of outer frame. This is very easy to unscrew and refit. However this had already been installed, you still accepted the replacement and was happy to change. You later advised this was not used and wanted compensation.
Made for Trade advise to check all items before installation as marks can happen in transportation or during installation and afterward during continue building work. Even though we do not know how the mark happened we were still happy to replace.
Door 2. Minor scratches. This door was brought back to the factory and corrected with brand new components. MFT can assure the minor marks stated on return of the product come after repair, are not the same marks and MFT advised you of this. You did not want MFT to rectify the issue, just asking for compensation and would accept the mark.
Korniche Lantern – Until the request for compensation MFT had not been made aware of any issue with the Korniche Lantern. The pictures sent were of the Screw Cap Cover being bent. This cover needs to be slid into the channel to cover the screw caps. If our product trained Customer Service team had been advised on this, MFT would have been able to offer support on this matter.
Overall MFT have supported your issues, aiming for all our customers to have a perfect product and service.
However you are happy to accept the minor scratches but want compensation for the time taken for your fitters to repair the product. There was no reason for your fitters to repair MFT faults as MFT were happy to rectify any issues.
Made for Trade are a manufacturer and only sell to Trade businesses and our terms are subject to Trade customers.
Made for Trade clearly state and advise not to arrange installation until all items are received and checked.
Made for Trade take pride in our products and customer service. Please be assured that MFT do not fob our customers off, we deal with all our customers in a professional and timely manner. Made for Trade's Customer Service Manager will be more than happy to discuss this response and the points raised; please contact help@madefortrade.co for further assistance
Speedy response
Speedy response, extremely polite and professional.
Got the job sorted
Thank You Laura for your help
May 18, 2022
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. Laura from our Customer Service Team is a valued member of the team and we will be sure to share your comments with her. Thank you.
Korniche roof lantern
Experienced great service during ordering & supply of madefortrade's excellent Korniche roof lantern. Delivery of frame and glass was exactly as advised. Lantern was well wrapped, is well designed and constructed and nicely finished. The frame was easy to install and they have a very simple & effective glazing method. 100% recommended.
May 1, 2022
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. We are extremely proud of our products and we are delighted you found the installation streamline. We look forward to serving you again.
I made a technical enquiry about a roof…
I made a technical enquiry about a roof light and had a response within minutes that perfectly dealt with the issue at hand . Great, friendly service .
MFT are obviously a very well managed business who employ the right people .
Thanks to Laura today .
March 28, 2022
Unprompted review
Reply from Made for Trade
We are incredibly grateful that you took the time out to leave us this wonderful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Laura is a valued member of the team and we will be sure to share your comments with her!
Roof lantern question
Called MFT regarding a roof lantern installation we had question about. MFT could not have been more helpful and thorough. I got to speak to an expert who gave me great guidance on how to resolve an issue as well as taking the trouble to look at a photo and confirm other things we needed to address. Superb service.
March 26, 2022
Unprompted review
Reply from Made for Trade
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.
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