Made for Trade Reviews 

122
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Just moved into a new house that has undergone a lot of renovation. One problem is the Patio doors have a few issues. Only clue was name of manufacturer on one of the frames. Lucy at MFT was outstandi... See more

Company replied

Rated 5 out of 5 stars

Fitted our 1st Korniche lantern today 3.5 x 2m Well organised ordering sheet explaining the important measurements. Had questions on the fitting which Lois sorted out straight away, even sending... See more

Company replied

Rated 5 out of 5 stars

Absolutely 5 Star customer service from Lucy! I contacted Korniche on their website enquiry form and explained the problem. Lucy replied straight away. She asked for a picture of the fault (a split... See more

Company replied

Rated 5 out of 5 stars

Customer service at Made for trade is really great! My builders made a hash of fitting a large Korniche lantern and it has had to be removed , which has lead to some cosmetic damage on the trim and... See more

Company replied

Company details

  1. Manufacturer
  2. Aluminum Frames Supplier

Written by the company

Made for Trade are the UK’s largest manufacturer of Aluminium Roof Lanterns and Bi-folding Doors. The home of the Multi-Award- Winning Korniche brand which offers unrivalled quality, engineered products, excellent service all at unbeatable prices. Operating from three purpose-built fabrication units for each product in more than a quarter of a million square feet, employing over 200 hundred highly trained operatives. MFT services the entire UK, safely delivering direct to build and trade sites. Dedicated sales and account staff will assist you and ensure your initial enquiry and estimates are dealt with promptly, here at Made for Trade we understand how important it is to get quotes back to our customers as soon as possible. Targets are to complete within an hour. KWIKQUOTE - Made for Trade offer a rapid quote service on all products. All you need to do is complete the onlineform through our Kwikquote service. The Made for Trade philosophy is simple: We provide the best products with the best service at the best prices. www.madefortrade.co


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

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No recent history of asking for reviews

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4.7

All reviews

(122)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A high quality precision engineered product

A couple of months ago I was looking for a 3 x 1.5m lantern for an out building refurbishment and considered a number of options including Korniche. As a former engineer I avoid self tapping screws and silicone where possible so your lantern stood out from the crowd with its cone washers, engineered screws and minimum requirement for silicone.

I was very impressed when it arrived and even more impressed when it came to installation. Construction could not have been easier or more exact. The Youtube video is such a good idea and a must watch for anyone installing a lantern for the first time.

An excellent product which I would use again if the opportunity presents itself and I will have no hesitation recommending it to others.

Great job, well done

Bob Kelly

September 11, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the 5-stars feedback and sharing your experience. We are very proud of our products. Thank you for such a detailed explanation of design, ease of installation and the supporting video. We look forward to serving you again.

Rated 5 out of 5 stars

They say a company is defined by how…

They say a company is defined by how well they deal with issues, and whilst we only had a small issue (a broken piece of glass in transit which can happen to anyone), the guys at MFT dealt with it quickly and sorted the problem within a couple of hours, putting our customers' mind at ease, and highlighting just how fab these guys are.
Laura in the office deserves a special mention for being amazing - she is a credit to the company. Thank you to all at MFT :)

September 2, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the 5-stars feedback and sharing your experience. , Customer Service Agent Laura is a valued member of the team and we will be sure to share your comments with her and the team! We look forward to serving you again.

Rated 5 out of 5 stars

Lantern Roof issues

We have had an issue with one of our customers and a Lantern Roof they have received. I got in touch with James McDougall who was incredibly helpful and professional in giving advice to both myself, and our customer. Our customer also really appreciated the call direct from supplier as it showed a real duty of care. James has identified which parts are faulty and has arranged for some replacements to be sent out quickly by post. He dealt with the entire enquiry quickly and efficiently.

August 25, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the wonderful review, James our Customer Service Advisor Is a valued member of the team and we will be sure to share your comments with him and the team. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We look forward to serving you again.

Rated 5 out of 5 stars

Badley Scratched Panel.

Hi All,
I ordered my five leaf bi folds from MFT with a four week lead time and they were spot on. Doors now fitted and look great.
Glass to be delivered one week later and they were spot on with the delivery dates. We noticed after the driver had gone and we stared fitting the panels there was a very bad scratch in one of the panels so i rang the help desk and they asked me to send pictures and the panel details, that same day i had an email from Laura at the help desk to say the panel would be re-made and delivered FOC the following week and it did. All i can say is what a fantastic product and what a brilliant service. My thanks to Laura at MFT and the glass supply company.
Thanks again
Steve Reed.

August 19, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the great review, Customer Service Advisor Laura is a valued member of the team and we will be sure to share your comments with her and the team! Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again.

Rated 5 out of 5 stars

Customer services

Dealt with customer services, regarding extra fir clips for my roof lantern. Laura, who I spoke to couldn't have been more helpful sorting out exactly what I needed, and also free of charge!

August 16, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the great review, Customer Service advisor Laura is a valued member of the team and we will be sure to share your comments with her and the team!

Rated 1 out of 5 stars

I would actually like to rate this…

I would actually like to rate this company zero stars
Ordered a roof lantern in early May, long lead time delivery was scheduled for 14th July , this wasn’t a problem we arranged the rest of the build and trades around that date..

Today 30th July the lantern is still not fitted 🤬 first excuse was it was in Bristol depot then 4/7 parts arrived, messed about for a week being told coming next day next day , still nothing . Then MFT agreed to re manufacturer missing parts and deliver this was scheduled for Tuesday 27th Wednesday 28th . Parts arrived 29th WRONG SIZE PARTS . James in customer service and Kevin both gave apologies and said human error in unprecedented times !! I couldn’t be more angry if I tried .
Remanufactured 29th for courier delivery and guaranteed for AM today 30th July
No delivery arrived
Emailed and telephoned throughout the day for update or couriers direct contact . 15.57 ( just before office closed ) received an email saying driver 5 drops away and they deliver till 5..

Still not received
16 days after original delivery date

Too many mistakes unnecessary stress

Would not recommend this company

July 30, 2021
Unprompted review
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Reply from Made for Trade

Thank you for your review. We are extremely sorry for the experience you and your installer has had with delayed deliveries and are very upset that you have felt the need to advise others not to use our company.

Over the past 2 weeks, the courier company has experienced severe delays in certain areas. In this case, it was an extreme issue. We accept that there was an admin error when re-making parts due to delayed delivery, which did not help and we heartfully apologise for this. We have been liaising with your installer (our customer) constantly. As a business, we are continually striving to improve our service and mitigate problems with deliveries. If you would like to contact our Customer Services Manager we would be more than happy to discuss your concerns.

Rated 5 out of 5 stars

Great Service time and time again

Keith & the team have offered nothing short of great service from day one that we have traded with them.

Keep you the great work/service :)

July 27, 2021
Unprompted review
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Reply from Made for Trade

Thank you Jay for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.

Rated 5 out of 5 stars

Made for Trade always give a 1st class…

Made for Trade always give a 1st class service.

July 15, 2021
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Reply from Made for Trade

Apologies for the late response to your review Mark. We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again.

Rated 5 out of 5 stars

Outstanding company extremely good…

Outstanding company extremely good service all are exceptional
and go that extra mile to help you

July 8, 2021
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Reply from Made for Trade

Thank you for the wonderful review Kevin and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.

Rated 5 out of 5 stars

Brilliant Customer Service always happy…

Brilliant Customer Service always happy to help.

July 7, 2021
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Reply from Made for Trade

Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations

Rated 5 out of 5 stars

I have been using Made for Trade now…

I have been using Made for Trade now for several months and the company is great. the complete service from quoting to delivery has been excellent as is the quality of the products.

June 6, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations.

Rated 5 out of 5 stars

As good as it can be.

As good as it can be.

Giving the times that we are living, MFT are still on great lead times, product and services. Very good service and fast respond times.

May 20, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the 5-stars feedback and sharing your experience.

Rated 5 out of 5 stars

EXCELLENT SERVICE

Recently dealt with Laura in customer services regarding replacement rubber for a bi-fold. Can't thank Laura enough excellent service and really quick on delivery.

May 19, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the great review, Customer Service Advisor Laura Is a valued member of the team and we will be sure to share your comments with them!

Rated 5 out of 5 stars

Large Korniche Roof Lantern - Stokesley

We have just installed our first Korniche Roof Lantern and given that it was approx. 5.2m x 2.7m with 14 No. DG Units, it was certainly a big one to start with. Any apprehension and worry was quickly dissolved once we realised how well designed and put together these kits are and I, with 40+ years in the glazing / glass industry and with a careful eye for detail and engineering, am suitably impressed. Given the size of the roof lantern, and that this was our first attempt, we had a three-man team on the day and were comfortably finished by 3pm. There was a minor hiccup, with one small length of gasket missing, but that was delivered direct to site the day after we reported it. So really can't fault the quality of the product, the lead-time, the overall service and indeed the after-sales back-up. Only thing to see about now is the weather-tightness, but given the forecast over the next week or so, it's going to be well and truly tested -
Well done MFT /Aanco and your staff - I firmly believe that you have something of a gem with this product.
David Foreman
Forefit Ltd
Middlesbrough

May 14, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the 5-stars feedback and sharing your experience. We hope you continue to use our products.

Rated 5 out of 5 stars

A pleasure to deal with ..

Made for Trade have been a great supplier over the years. On the rare occasion we have had an issue its been dealt with efficiently.

It’s a very well run business that offers quality products at competitive price’s & I would recommend them to anyone.

The Korniche Lantern is the best Lantern on the market. Full stop.

May 6, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the 5-stars feedback and sharing your experience.

Rated 5 out of 5 stars

Constellation Supply Group Ltd

MFT is a fantastic company, the help team is always ready to assist, the sales team is extremely fast with quoting and coming back to you with any changes. I have been using them for over a year for my bi-fold doors and roof lanterns, just a very well-rounded respectable organization. A special shout out to Laura and James on the help team and Brian in sales. Thanks, Isaac

April 30, 2021
Unprompted review
Made for Trade logo

Reply from Made for Trade

Apologies for the delay in response - We are just getting to grips with Trustpilot.
Thank you for the great review, Customer Service agents Laura, James and Sales agent Brian are valued member of the team and we will be sure to share your comments with them!

Rated 5 out of 5 stars

Made For Trade offer a great service…

Made For Trade offer a great service and great products competitively priced, they deliver when they say they will deliver. Very Helpful and friendly staff very supportive. There Korniche Lantern is second to none. very well made and very easy yo install. taking on the Korniche lantern as part of our offer to our customers has seen us increase our sales tenfold as we have the confidence in MFT that they always deliver a great product and back it up with great support. Phil @loftshop

April 30, 2021
Unprompted review
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Reply from Made for Trade

Apologies for the delay in response - We are just getting to grips with Trustpilot.
Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We are delighted that you are so happy with the products we produce.

Rated 5 out of 5 stars

Excellent service

We have used made for trade on a few occasions & always had great service & quick delivery times thanks very much 👍 from KP Building Services

April 29, 2021
Unprompted review
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Reply from Made for Trade

Apologies for the delay in response. Thank you for the 5-stars feedback and sharing your experience.

Rated 5 out of 5 stars

Helpful Service

Great help from Chris Caley from setting up our business quoting system to sorting out a quick order. Great service - thanks!

April 23, 2021
Unprompted review
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Reply from Made for Trade

Apologies for the delay in response. Thank you for the great review, Marketing & Sales Assistant Chris Caley is a valued member of the MFT team and we will be sure to share your comments with him!

Rated 5 out of 5 stars

Made for Trade are an exceptional…

Made for Trade are an exceptional company to work with. Their staff are always incredibly knowledgeable, helpful and quick to reply from sales to customer services etc. Nothing seems too much trouble and they go above and beyond to help in a timely fashion.

The products that they supply are of an exceptional quality, well packaged and any problems (on the very rare occasion they arise) are rectified promptly.

Communication is always excellent.

April 12, 2021
Unprompted review
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Reply from Made for Trade

Thank you for the wonderful review and for taking the time to share your feedback with Made For Trade. Our priority is Overall Customer Satisfaction, and we are delighted that we met expectations. We are delighted you are happy with our fantastic products.

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