BBS ltd Reviews 

I have a very old Magimix food processor, long out of warranty, but I reckoned it was worth getting it fixed.
I called BBS to see if it could be repaired and where to send it. The first chap I spoke to was helpful, very personable and knew his stuff. I was just about to ask for the address to post it to them when I lost my signal and got cut off... So I rang back.
The next guy was so unpleasant right out the gate. I tried to explain that I'd just cut myself off and could I possibly speak to the previous chap to save me starting from scratch. He said NO! Just no, no explanation. Then he said, "I know who you are, you're that lady who bought the wrong parts from someone else" "No, that isn't me", I said, and tried to explain again from the beginning telling him what advice the first guy had given me.
Next he said, "just go onto our website and get the information you want from there" he also said something about them having too much to do to give people like me advice.... I told him I'd got the phone number from the paperwork that I have from when I first bought it and I had no idea they had a website.
I said, look I want to speak to someone else because you have been hostile and belligerent from the outset. All I rang back for was to get the address to send it to you for repair.
Please bear in mind that I was polite and patient with him despite his attitude. The experience was bizarre, I've never had one like it. I use my phone on loudspeaker and my family were also baffled by this guy's behaviour.
He gave me the company address, but frankly, I no longer wish to deal with them. I see from some of the other reviews that Martin is the guy to deal with (I'm guessing that's who I spoke with initially) but if you are unlucky enough to get this other man then good luck getting any help. If anything were to go wrong during my dealings with them, as this stroppy man seems to be the boss, I doubt he would work with me to find a solution.

They appear to have the franchise for the UK so my Magimix is going in the bin and I will buy something new. If I manage to get contact details for Magimix manufacturers in France I will be letting them know this guy is a poor representative for their company in the UK and potentially bringing their brand into disrepute.

Excellent service from Martin who is the Master Expert there. He repaired my Robot Cafe quickly and at a very reasonable cost. I dropped off the machine on Monday and it was fixed by Wednesday. Superb! He deserves a pay rise or a bonus!

Having read the polarised reviews I can confidently say that Martin is the company's most valuable asset. Bright, responsive, clearly competent and a pleasure deal with. Wouldn't hesitate to use BBS again due to this excellent guy!

I have used BBS Limited on two occasions. Both times I was extremely impressed with the professionalism and politeness of their staff. So much so, that I wrote a review back in October, when Martin fixed and serviced my coffee machine. This machine was old...but immaculate and hardly ever used by its owner, even Martin said he would buy it! Anyway, the machine was fixed, and has been working perfectly. However, the machine has an LCD panel that stated it needs a "check up"...so I have just phoned for advice...and spoke to Bob Frost the owner of the company. Well, all I can say is that the way he has just spoken to me as a 'customer' is downright rude and totally unprofessional to say the least. I know times are tough for businesses but there really is no need to take it out on the customer! All I wanted was advice and was in no suggesting that their previous service was not suffice....but he really needs to leave the customer service experience to his staff!! I will not be using their service for any of my machines again....Good day to you Mr Frost...

BBS Ltd or Magimix Spares are brilliant! Very helpful and incredibly efficient. I ordered a replacement bowl for my 5200xl . It arrived very well packed and it only too 3 days. That means they posted it the very day they got the order. The girls on the phone are always cheerful and even sent a birthday message when I sent a replacement to my son as well! Lovely Company!

What a great service experience from BBS. We have a Magimix Vision toaster, not the cheapest, so we an element went and it only toasted on ones side, we were facing an expensive replacement bill. But no, found BBS online as the official service agent for Magimix, and they diagnosed the fault, and offered a fixed fee service covering labour and postage both ways but parts were extra (which were cheap). Back with our beloved toaster as good as new in under a week. Fast, professional, good value - thoroughly recommended.

I've been waiting nearly 2 months for a Magimix upgrade 3100. I had called them several times to see why it was taking so long and today, after being told I'd have to wait until the end of the month, yet another delay I have cancelled the order and told them I want my money refunded. At no stage did they bother to call me and apologise for the delay or explain what was happening.
Crap customer service

100% satisfaction - fast efficient service - thoroughly recommended

I needed a part for my magimix nespresso machine (water tank). they had the part and sent it to me next day delivery. very professional service!

I ordered a spare part for my Nespresso Device - it arrived within 2 days with great communications.

I had a similar issue with KitchenAid and I'm still waiting 4 months for a spare part- so avoid KitchenAid.

Thanks Magimix - great customer service.

Found this supplier by chance when looking for a Red Le Micro chopper.
Absolutely thrilled that I have received it in less than 48 hours of placing the order.
Arrived well packaged.
Very happy with the service provided and will add this company to my favourites for any future purchases they may be able to fulfil.
I will certainly recommend to others.

Wow. Impressive. Solenoid went on my Magimix toaster. BBS gave helpful advice on the telephone, and then sent a new one which arrived next day.

Excellent, amazing, outstanding customer service. Forget John Lewis and all the rest. The team here are the best Magimix team in the UK. Their prices are very competitive too. That combined with the product knowledge and customer service make them the No.1 choice.

I purchased a replacement bowl for my Magimix from BBS Ltd two years ago. I recently noticed that the handle had cracked, so emailed BBS Ltd asking how I could obtain a replacement. I received an immediate response apologising for the fault and telling me that a replacement bowl had already been dispatched under guarantee. I am extremely impressed by their no quibble and swift response. HIGHLY RECOMMENDED.

The Best Repair Service!
A couple of elements blew on our Magimix toaster recently. I found BBS when I was searching for Magimix spare parts, and I decided to give them a try. So glad I did. One quick phone call was enough to arrange the collection. I then boxed up the toaster and it was picked up next morning. Within a couple of days, they phoned back to say it was fixed and to arrange delivery. There was a one-off charge for collection, repair and delivery back. All I paid on top of that was parts (two elements, cheaper than I could have got them myself). All in all about 20% of what I would have paid for a new toaster. Cheap, right, quick and easy. Perfect service. Environmentally sound. Can't recommend them enough.

My Magimix food processor is 11 years old and the motor stopped working. I bought it with a 12 year warrantee and as I had the original receipt and warrantee, it was mended immediately. I was so impressed by their speed and efficiency and delighted as my food processor has been a fantastic help throughout the years.

Just had the upper elements replaced on my magimix toaster .. brilliant service and delivered back to me on the date and time stated

Magimix spare part: original, promptly and carefully dispatched, fair postage, no excess packaging. Very good and no hesitation in recommending BBS Ltd.

Quick delivery, great price. Got a faulty item, but customer care was helpful and polite, provided speedy exchange and sorted out everything without a hiccup. Highly recommend.

Excellent customer care - went well beyond the call of duty and really helped out when a small awkward bit (not on the website) fell off and needed replacing. Highly recommended.