We needed a shower quickly and the service we received from Mike could not have been better. From our first contact to receiving the shower just a few days later communication was good. We also ordere... See more
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See what reviewers are saying
You can always judge how good a company is when things go wrong. Lefroy basin was wrongly boxed but Mike immediately organised another overnight without any fuss or discussion about paying and then cr... See more
Sadly, I did not receive the product and am awaiting a refund - whilst the customer service initially dealt well with DHL sending a stock photograph of the front of our property that was 2 years old a... See more
Ordered on Tuesday, showing 2-3 day delivery on checkout. Chased Friday to be told item was not available. Refund issued but this is only part of the problem as any competent supplier would know - t... See more
Company details
Information provided by various external sources
Majorelle Interiors aim to provide our design savvy customers with the most interesting products on the market. We source our products all over the world bringing the best in style and design and making these accessible to you.
Contact info
Paddock House Lane, LS22 4BJ, Sicklinghall, United Kingdom
- 01937 960084
- mike@majorelleinteriors.co.uk
- www.majorelleinteriors.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick responses, slow delivery, wrong item
Chased seller 11 days after payment after no update on dispatch. Item was sent that day. When it arrived it was a different colour to the one advertised. After querying this I was told that the colour I had ordered was not in stock. The item was returned and refund processed. Mike did respond very quickly to queries but never with any acknowledgement of fault or apology, which I find an odd customer service stance, given my item was not dispatched and was then wrong when it did arrive.
Excellent shop
Excellent shop. Very friendly and efficient and professional customer service, German and English speaking.
They delivered a big sofa to a very difficult to reach location and organised everything to our full satisfaction. Can highly recommend Majorelle Interiors.
Great website
Great website, easy to use. Communication on order progress and delivery status was excellent. Very happy with my bathroom products.
Great prices and fast delivery.
Great prices and fast delivery. Would recommend them as they have good selection and prices on Original BTC products.
Speedy service with items in stock.
Speedy service with items in stock.
Items were carefully wrapped and arrived in perfect condition.
Well...be warned of potential duty charges
Well, I still haven’t received my order because I have a £50 invoice from Parcel Force (that only just came in the post) as my stool was shipped from Europe. The owner offered to split it with me - but really?! I purposefully purchased this from a UK company thinking they would sort this. I could have bought it for less and had it shipped direct from Germany. Furthermore there was no expectation setting from the seller. We can all say we have challenges due to Brexit but I find it hard to believe this company didn’t know this in advance. It’s March after all.
Although I needed to prompt for my item…
Although I needed to prompt for my item to be delivered, it came remarkably quickly after that and correspondence was thorough.
Great product and service
Website, easy to use. Wallpaper was excellent quality and very easy to hang. Delivery was very quick. Wallpaper, looks fantastic. I would definitely buy from this company again.
Poor communication
Ordered a product. You didn't have the product. No delivery time update sent. It wasn't until I called to find out what was going on that I was told over the phone that the product wasn't in stock and it would be weeks before it came. As I needed it while the work is being done to my bathroom, that wasn't acceptable. I was offered a refund and this was processed promptly. Very frustrated at the lack of communication. Also, I was told over the phone that nowhere else in the UK had the product in stock. I managed to buy it immediately though and had it in my flat the following day.
Excellent customer service
Lefroy kitchen taps
ordered this quality tap online as best price, arrived as promised and delivery was really quick.
Product excellent as expected from…
Product excellent as expected from Original BTC. Majorelle website implied item in stock but actually produced to order. Response to email could have been quicker. Overall good product, reasonable price and efficient DPD delivery.
GOOD HONEST SERVICE
I purchased a Lavatory Seat from Michael and he knew exactly what type I needed to fit my lavatory bowl. I ordered the item and it arrived within 3 days, the service was excellent, definitively would use again.
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