Maki Car Rental Reviews 

230
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I requested a car on Praslin (23–26 December 2026) through Maki Car Rental. They charged €16 immediately for cancellation insurance while vehicle availability still needed confirmation from their loca... See more

Rated 5 out of 5 stars

Booked a care with Maki Rentals for 6 weeks for May and June but due to COVID-19 we are unable to make our trip. Maki car rentals responded within 12 hours to our enquiry over cancellation and have re... See more

Rated 5 out of 5 stars

Very fresh new car with premium tyres Goodyear. GPS included, worked fine. Excellent instructions for pick up and return of the car. Outstanding app for instant communication. Possibility to pre writ... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Didn't take long for the chap delivering the car to find us at the airport once we connected to the temporary free wifi at the airport. Car was the newest vehicle I've ever d... See more

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4.0

Great

TrustScore 4 out of 5

230 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(230)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the second time we have used…

This was the second time we have used Maki and as before all went well. Email comunications prior to pick up very clear, pick up and drop off timely and efficient. Car was well worth the hire fees and the the best compliment is we will use Maki next year. Cheers for now.

November 21, 2021
Unprompted review
Rated 5 out of 5 stars

A great car rental experience

A great experience from booking the rental online to receiving email confirmation and step by step instructions on how to receive and return the vehicle - and it all happened exactly like Maki said it would. The mobile app is particularly helpful. A great rental experience all round, thank you Maki.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fast easy service

Just rented a car through Maki for our honeymoon on Mauritius. Overall a great experience. There was a massive line in immigration when we landed but our driver patiently waited 2 hours for us and met us outside.

The car was fine. We booked one of the inexpensive ones and got what I paid for. Still cheaper than the bigger rental companies. We didn't use the car much but it served it's purpose.

The drop off was smooth as well. They met us where they said they would, gave the car a once over and sent us on our way. Not sure when if ever we'll will be back in Mauritius but I would totally use this company again.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

COVID-19 Cancellation

Booked a care with Maki Rentals for 6 weeks for May and June but due to COVID-19 we are unable to make our trip. Maki car rentals responded within 12 hours to our enquiry over cancellation and have refunded us in full. Will definitely book with them again when our trip eventually takes place!

March 19, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Didn't take long for the chap delivering the car to find us at the airport once we connected to the temporary free wifi at the airport. Car was the newest vehicle I've ever driven, immaculate, only 700km on the odometer. Friendly chap Mr. Savage was also there to pick up the car when we dropped it off.

They came in as the cheapest and best reviewed so we booked with them before the trip and then extended another week, as it was convenient having the little car. The extension was easy to do online.

All around an excellent experience, thanks again.

February 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

Excellent service provided. Smooth transition for delivery our car to the airport and return at the same place. New car provided. Very much recommended. Next time in Mauritius use the same company. Thanks Maki Car Rentals.

January 18, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy

Comfortable, reliable and friendly service. Very happy with Maki for transfer to northern side of Mauritius (1+ hour). Will recommend to friends and definitely use again!

October 4, 2019
Unprompted review
Rated 5 out of 5 stars

These guys are very professional

These guys are very professional, they use up to date technology and avoid any unnecessary inconvenience for the service users! Car arrived when it was planned and was picked up when promised! No haste and car clean, tidy and damage free! Good satnav which helps in Mauritius! Recommend them to anyone!

September 25, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect service in Mauritius !

Perfect service !
Delivery and return of the car went smoothly. Driver was waiting for us at MRU airport for delivery and return of the car.
The rental car was in very good condition.
A GPS was given to us.
We have traveled in several countries for holidays and this is the best rental company we have experienced so far. I had some doubts for renting a car in Mauritius as I had read some very bad reviews regarding rental companies in general in Mauritius but with Maki Car Rental, I was more than pleased as we had no issues at all.

August 12, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent value

Excellent value. Very new car (approx 3,000km on the clock) - perfect for what we wanted. Free satnav was a deal maker. Thoroughly recommended!

July 20, 2019
Unprompted review
Rated 5 out of 5 stars

First class service - Highly recommended

We visited Mauritius on a 10 day working holiday. As we were doing quite a bit of travelling, having a GPS was one of our booking criteria. We were met at the airport and handed our car by a very friendly, helpful member of the Maki team.
On day 3 of our visit, our GPS stopped working. We sent an email to Maki to report this and were contacted the same day to make arrangements to resolve the issue.
Two gents from Maki came out to our accommodation in Flic en Flac the next day, to bring us a new, working GPS.
First class service guys, thank you.
We will definitely use your seamless, hassle-free car rental services again and highly recommend you to other travelers.

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect service

The car and the service were perfect. One day before returning the car we had a flat tire. We decided to put on the spare one ourselves and drive to the rental point in Victoria. There they put on a new tire and within 20 minutes we were back on the road. Excellent service, thank you :)

June 23, 2019
Unprompted review
Rated 5 out of 5 stars

good, convenient and trustworthy service

We asked different car rental agencies for an offer and Maki Car Rental was by far the cheapest. The service was great. They brought the car directly to the hotel and picked it up after a few days.
The car was okay for the island. Just the GPS was not that great so we downloaded cards on Google Maps.
It was a pleasure and really good, convenient and trustworthy service

June 19, 2019
Unprompted review
Rated 5 out of 5 stars

Rented a car for 8 days

Rented a car for 8 days. was delivered to hotel on time. Agent was very informative and photos were taken of the car by him so that there was no misunderstanding. My communication with them was via their website and i got answers to my queries immediately. Our GPS was great and all in all was great service.

May 29, 2019
Unprompted review
Rated 3 out of 5 stars

Hired a car from 3 May 19 to 8 May 19

Hired a car from 3 May 19 to 8 May 19. Car was delivered over an hour late with 50% fuel and had a number of scratches. Requested extension to which a reply was only provided on the day the extension was required. Had a bust tyre for which we were charged Rs4000. Maki is relatively okay but customer service could be better.

May 13, 2019
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Sorry for the delay(s)! Unfortunately, car and driver availability takes a while to check for last minute change requests. Regarding your tyre, all damages are subject to a Rs15000 deductible on CDW insurance. We want customers to make an informed decision that matches their risk tolerance; that's why we display tyres with a warning sign if your choose CDW insurance. Our SCDW insurance has zero deductible including tyres.

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