Maki Car Rental Reviews 

230
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I requested a car on Praslin (23–26 December 2026) through Maki Car Rental. They charged €16 immediately for cancellation insurance while vehicle availability still needed confirmation from their loca... See more

Rated 5 out of 5 stars

Booked a care with Maki Rentals for 6 weeks for May and June but due to COVID-19 we are unable to make our trip. Maki car rentals responded within 12 hours to our enquiry over cancellation and have re... See more

Rated 5 out of 5 stars

Very fresh new car with premium tyres Goodyear. GPS included, worked fine. Excellent instructions for pick up and return of the car. Outstanding app for instant communication. Possibility to pre writ... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Didn't take long for the chap delivering the car to find us at the airport once we connected to the temporary free wifi at the airport. Car was the newest vehicle I've ever d... See more

Company details


Contact info

4.0

Great

TrustScore 4 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(230)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and great value for money.

We recently used Maki to arrange transfers from the Airport to the Hotel and return, where we needed larger vehicle for family of 5. Both times service was excellent! Big, clean 9 seater buses. Drivers were very punctual (even though pick-up was 04:00 in the morning) and relatively friendly. Costs were very reasonable for the service provided. During a previous visit we had a more “exclusive” transfer from another company, which was no better, just more expensive. Would certainly recommend Maki, and we will certainly utilizer their services again when next we visit Mauritius.

September 1, 2017
Unprompted review
Rated 5 out of 5 stars

Very positive car rental experience

Comfortable delivery at our hotel with some instructions (GPS). Car was exactly what we had booked via internet and e-mail (Hyundai i20 automatic), not brand-new (40000 km), but clean and in good condition, no technical problems at all during the 10 rental days. Easy return of the key at the hotel concierge desk the evening before they picked it up. No hidden costs, everything perfect over all!

August 31, 2017
Unprompted review
Rated 4 out of 5 stars

Quick,easy and cheap

Quick,easy and much cheaper than the bigger compmiea like Euro car and Hertz in Mauritius. Only rates a 4 bacause on arrival it was hard to find them we asked for a toof rack but only got roof rails, we worked with them but an actial rack would have been better. If they start using the new app fully it will make a difference but they need to send it to customers before they arrive as it was more difficult to download with the airport wifi than if we had done it at home.I will use them again.

August 1, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Excellent Service.
The car we received was brand new only 700km's.
The staff who meet you at the airport are punctual and extremely friendly. They are ready to assist in what ever way possible. My experience with Maki Car Rental was hassle free, no nonsense. They have put a lot of effort into their electronic tour guide preloaded onto the GPS provided. It is a must in my opinion as it provides a much richer experience when exploring the island.

July 21, 2017
Unprompted review
Rated 4 out of 5 stars

Easy to get help if any issues!

Maki cars do their best to please their coustomers! The cars on Mauritius are not the up to the european standard in general, but Maki cars are easy to communicate with, they fix tings if ther is any issues and are to be trusted. Maki cars use sub contractors, but thats the deal to get a better prize.

We recomend to upgrade from the smallest car to medium size if you are a family because of the sometimes narrow roads on the island. Maki car has good deals for upgrade.

We are at Mauritius at present time - and use Maki carrental for 16 days.

July 12, 2017
Unprompted review
Rated 4 out of 5 stars

Good rental service

Good rental service. I got exactly what was promised.

The only difficult part was finding the rental agent at the airport to pick up the car.

June 1, 2017
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Thanks! We hope this difficulty will be a thing of the past soon. We recently launched an app for Android and iOS that should take out the last bit of friction. We are currently testing it with select customers and hope to bring it to everyone as soon as possible. Until next time!

Rated 5 out of 5 stars

Saw this company on the internet

Saw this company on the internet. Their GOOD reviews appealed to me, so I decided to hire a car for 2 weeks for my holiday on Mauritius. What a great decision! The whole system of delivering the car went smoothly, Considering the delivery driver was held up by a serious accident on his way to meet us. The car was an upgrade to my choice which was much appreciated at no extra charge. When returning the car to the airport I was a little early, one phone call to the office and we were met before we had gone through the ticket barrier by the same driver YOGISH. Really great service thoroughly deserve the 5 stars. Would definitely use again.

May 29, 2017
Unprompted review
Rated 5 out of 5 stars

Thank you Gary.

Excellent service, staff ( especially Gary Ronnie) very friendly, helpful and professional. Wouldn't hesitate to use them again and I would certainly recommend them to my family and friends.

May 14, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

I normally rent form Hertz and have always had good service from them; however in Mauritius their website is not secure and when I tried to book via the UK site there were no suitable cars available. So I googled for alternatives and settled on Maki after studying their site in detail and reading some reviews. They are a broker/agency rather than direct renter and car was provided by Holidays Car Hire & Tours Ltd (legendtours.mu): I am normally wary of brokers but we were not disappointed: car was exactly as selected and was only 6months old. Sat nav was provided, although the Garmin unit stuck to the windscreen was hard to see in the sun and was missing some roads, so I used Sygic on my phone instead as it has full worldwide maps. Two drivers were also included apparently and I provided both our licences but after the delivery driver had gone I found only my name was on the rental form so my wife could not drive (she wouldn't anyway except in an emergency). Rental was significantly cheaper than main firms, and also the car was unlabelled, unlike those with Hertz/Avis/Sixt stuck on the sides which is a potential invitation to lower life in many countries. Roads in Mauritius are generally very good and the driving standard is not bad although there are a few more hazards than in Europe ( the numerous stray dogs actually seem to have quite good road sense!). All in all a very good rental and will definitely use again when we hopefully return.

April 11, 2017
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Thank you very much for you detailed review!

Never heard about Sygic before, we'll give it a try. Our experience with Google Maps is that they don't update frequently enough for Mauritius. That's why we maintain a custom map. It does intentionally omit some roads that we think are not relevant for tourists to avoid problems with unpaved roads etc. but this is a difficult task to do exactly right.

Rated 1 out of 5 stars

Would recommend against

Booked for airport pick up. The amount is not small. For some reason, it was booked on the wrong date. Did not receive confirmation after and no contact when I was supposedly to have missed the booking. Exercise a bit of care when booking with them. I may just go directly to an operator where there is direct contact.

March 18, 2017
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

If you ever missed a flight or a hotel stay you would know that you usually don't receive any notification in case of a no-show. We actually tried to call you, but in vain. For our car rental customers we do even refund a large part of the money in case of a no-show (most tourism operators don't), but for the transfer you booked, we can't offer a refund since no-shows incur almost the same cost as regular transfer bookings.

I frankly don't think your review is helpful to anyone. I agree that people should exercise care when booking, but I think that anybody potentially reading this review already does. Also, recommending "direct contact" with a transfer operator at the airport means a taxi. The entire business model of our transfer service is that we are significantly cheaper than a taxi especially during the off-hours where taxis are known to charge exorbitant prices.

Rated 5 out of 5 stars

Best car rental service

Was a little unsure about the company,but after reading good reviews booked the car and this was the best as on this holiday we went to three countries and hired cars 4 times other three were with the well known companies with usual long queues and long wait it was so annoying, but with Makki Cars it was so smooth without any hassle would definitely recommend it thank you Makki Cars

February 28, 2017
Unprompted review
Rated 5 out of 5 stars

An excellent local car hire company on Mauritius

Booking a car from a local company, as opposed to one of the international giants, is always a risk. We had arranged for our car to be delivered to the hotel and it was there on time and was in good condition and clean inside. All scratches, etc., were checked and verified.

We drove back into the hotel car park about 10 minutes before the drop-off time and someone was there to meet us and take back the car.

All in all, excellent service.

January 19, 2017
Unprompted review
Rated 5 out of 5 stars

Mauritius rental

All perfect. I was excited When a Guy from maki was wating for me at The arrival hall after a long trip from Argentina . Remember that you may need cash as a garantee. They can improve that accepting credit cards. The car war excelent with only 3000 km. I will rent again with them

January 15, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service! Would book from them again!

Family of 4 here from Singapore . Had researched for car rentals from many sources, and found Maki that provided Automatic car and with free GPS! Rates were reasonably priced too! Was initially sceptical as very few reviews to be found. But took the risk, and it was a great rental! At the airport, the person was there with my name (took a while as it was crowded), took me to the 2015 Hyundai i20, inspected the car, signed the papers and that was it. Similarly, he was there at the airport to wait for my car. Car was new and everything worked. Would strongly recommend Maki again.

January 3, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

I express my great satisfaction with Maki-car-rental. I had rented a car that was new, clean, undamaged, in perfect condition. The car was delivered to my hotel, according my wishes, at the exact time of the agreement. Maki company complied with our agreement and I was very satisfied with the service. I highly recommend it to all other customers. Lubomir Uherka.

December 29, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

One of the best hire companies I have used. Great service

December 16, 2016
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Dear Tim,

Thank you very much for your review. We really appreciate your time and effort.

Have a wonderfull day

Adeline Bach & the Team of Maki Car Rental

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look