Maki Car Rental Reviews 

230
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I requested a car on Praslin (23–26 December 2026) through Maki Car Rental. They charged €16 immediately for cancellation insurance while vehicle availability still needed confirmation from their loca... See more

Rated 5 out of 5 stars

Booked a care with Maki Rentals for 6 weeks for May and June but due to COVID-19 we are unable to make our trip. Maki car rentals responded within 12 hours to our enquiry over cancellation and have re... See more

Rated 5 out of 5 stars

Very fresh new car with premium tyres Goodyear. GPS included, worked fine. Excellent instructions for pick up and return of the car. Outstanding app for instant communication. Possibility to pre writ... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Didn't take long for the chap delivering the car to find us at the airport once we connected to the temporary free wifi at the airport. Car was the newest vehicle I've ever d... See more

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4.0

Great

TrustScore 4 out of 5

230 reviews

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4.0

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(230)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value for money

We rented a small car for two weeks. Completely hazzlefree, we were very happy with the service. The Maki person met us at arrivals, where he had the car ready to inspect and we were on our way. On departure, same good service as the same person met us at departures and swiftly received the car with no problems. As per our experience, I can highly recommend Maki!

January 25, 2016
Unprompted review
Rated 1 out of 5 stars

Bad service, dirty unsatisfactory car, rude behaviour.

We arrived in Mauritius and had to go looking for the agent. I took full comprehensive insurance however was told that wing mirrors and tires where not covered. When I inspected the car it was old, the tires had very little tread on them. The millage +_ 59000 km. The car had scratches and dents all over that we where careful to document. The shock came when we opened the door, the car smelled of stale sweat the car was so dirty we did not want to touch anything. There where crumbs thread bare carpets bits of paper dirty roof lining for panels dash etc I called the Mauritius agent asking for another car. They agreed. When I got to the other car about 30 km away the new driver was so rude we decided to leave. My wife and I sat for half an hour wiping the car down with wet wipes just to get it acceptable. I drove a full day with the car, I was wearing a white shirt when I got out my shirt was Brown and marked from dirt. The car was not given to us with a full tank of petrol. We had to ask for the exit slip from the parking area and money just to get out. What an awful experience.

I have photo documented proof of the state of this car.

January 24, 2016
Unprompted review
Rated 2 out of 5 stars

They simply will not listen

I had rented a car which had no problem however on the return of the car the person would just not listen and wanted me to pay for dent which may have been there on arrival of the car. I told him to review the car but they would not listen. i would highly recommend please see the cars from all angles before taking the car out from them. Otherwise the car never gave me any problem. At the end of the agreement i had the pay extra money of MUR 2300.

December 28, 2015
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Hi Giriaj, I can assure you that nobody in our organization has the intention of charging you for prior damage. But yes, it's always best if customers to do their own checks, even photos maybe. It gives you peace of mind and helps to avoid discussions. Sometimes cars get damaged by someone else while you're not even there. That's probably what happened here and it's a pity, but please understand that we have to charge for the repairs either way. Taking the SCDW insurance option let's you avoid these issues altogether.

Rated 5 out of 5 stars

Excellent Service with hotel delivery

Made booking last minute less than 24 hours but the team able to confirm us shortly and delivered the car to hotel on time. Reasonable price included GPS, additinal driver and full insurance package, highly recommended!

One surprise was they provided us the new car, Mitsubishi Mirage, first one to drive, despite the car performance and power, this is the additonal credit in terms of customer service, exceptional experience.

November 5, 2015
Unprompted review
Rated 5 out of 5 stars

Great company

Super little car company, deliver straight to hotel. The guys who brought our car and collected it were just lovely and great fun. They did not use any dodgy car hire tactics like I have come across in europe where you end up with unexpected extra charges. This is a good honest car hire company.

November 4, 2015
Unprompted review
Rated 5 out of 5 stars

Automatic lover

Used Maki for five day car hire in Mauritius - excellent new Hyundai I20 delivered on time by courteous employee gave me a thorough briefing of how to drive an automatic - my car @ home is manual. You do need an automatic in this country due to the slow drivers and obstacles encountered on the roads. Collection was a little late but was kept informed and it was no fault of the company employee - would defiantly use again.

October 26, 2015
Unprompted review
Rated 5 out of 5 stars

Good and cheap

A driver brought the car at the airport. He wasn't at the arrival hall but arrived after we waited 5 minutes outside. The pick it up from the airport was very good; the driver was already waiting for us (we arrived 5 minutes earlier than we said). Car was as hired; We recommend this company; the prices are much better than other companies.

October 1, 2015
Unprompted review
Rated 5 out of 5 stars

Great service, great car, great experience

I would definitely suggest Maki to everybody looking to rent a car. Affordable price paired with great service and great car. I was absolutely surprised. Easy check-in and check-out at the airport helped to speed up the process. Definitely a 10 out of 10

September 10, 2015
Unprompted review
Rated 1 out of 5 stars

Do not trust them! They lie and steal your money!

Everything starts with nice emails and promises until you make the payment and get to the place. That's when the lies and unexpected charges start!

We accidentally hit one of the wheels with a deep road bump and oil started leaking, so the car wouldn't start. They came to pick us up and the breakdown took the car (as anyone would have expected). What no one said until the following day was that we needed to pay 1,000 euros to fix the car!. And that taking into account that it is clearly specified in the reservation that we had a FULLY COMPREHENSIVE COVER. We tried to reason with them, that obviously the expenses would be covered by the insurance (that's what they are paid for!) but they would keep making nonsense reasons to make us believe that we needed to pay. And we had to!!! 1,000 euros to fix an oil leakage!!!!

Then they couldn't get us a replacement car as big as the one we had hired, and they refused to compensate the price difference too! The new "car" even had no seat belts. Tried to convince them to give us any other car with seat belts but they simply refused.

We felt completely deceived and lied. Do not believe what's written on your reservation. They will just lie you into paying in case you had such bad luck as we did. I honestly want everyone to avoid using the service of this company if you wish to enjoy your holidays wherever you go!!!

September 5, 2015
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

This issue has been resolved for a while, but since we are still getting questions from customers about this, we decided to make a public statement: We are very sorry for how this went down, there was definitely poor initial communication. Adequate compensation was provided after our head office became aware of this incident.

Regarding the damages, it is true that for the Seychelles we currently have a deductible of 1,000 Euros. This is a fact that's hard to miss when you submit a booking with us and it's also written on our vouchers. In this case the full amount was charged because the engine needed to be replaced due to running unlubricated for a while. Photographic evidence and an invoice for the replacement parts were later sent via email as proof. Unfortunately, that's really all we can do in a case like this. We recommend that customers purchase our SCDW insurance which reduces the deductible to 200 Euros.

It should be noted that for Mauritius, deductible amounts are much lower and can be reduced to zero by purchasing SCDW.

Rated 5 out of 5 stars

Great service

Good service and great extras. The free Sar Nav has a tour guide on which is a nice addition when you are driving somewhere new.

July 2, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Car Retal

The car was at the airport as booked, very helpful driver delivered it and collected it at the end of our stay. It all worked absolutely perfectly - thank you.

May 10, 2015
Unprompted review
Rated 5 out of 5 stars

MAURITIUS CAR HIRE

Website is user friendly making it easy to book and pay.Rates for the. Hyundai i10 reasonable.Vehicle was neat and delivered to hotel on time.
GPS provided was excellent. Small disappointment was getting a manual instead of an auto.

April 7, 2015
Unprompted review
Rated 5 out of 5 stars

This is the fourth time we have used Maki Rental and very happy with the service

This is the fourth occasion we have used Maki in Mauritius. As usual a polite customer service agent was waiting at the airport, just outside the terminal, with our name on a board and quickly took us to the car nearby. We had a trouble free car hire service and returned the car back to the same gentleman at the airport on our departure. We like using Maki as it is easy and very reliable.

April 2, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service, trustworthy company.

Went with Maki as they were a local Mauritian company and by far the lowest priced. Always a slight worry as at least with the big international companies you know what you are dealing with, but there was no need to be concerned, Maki were efficient, professional and very friendly, all members of the team. We had the car for a month and never had a single problem that they didn't deal with immediately. Would recommend them, and would happily use them again.

December 13, 2014
Unprompted review
Rated 3 out of 5 stars

ok, but not without minor issues

"Booking" the car was fairly easy, but actually getting the car took over an hour sitting on a bench outside the airport. These people seemed totally unprepared with none of the paperwork ready. As I said, it took over an hour just to fill the paperwork before making our way to the car.

The car was not as clean inside as expected, bad stains all over the seats, and after a couple days was not running well. After a couple hours of arguing we finally got a better car, but not before trying to stick us with a worse car first. The 2nd car also had stains in the back seat, but drove well and we were very pleased with the 2nd car.

Rent was a little high for the car/location. However the staff seemed quite friendly and were easily accessible by phone when needed. Drop-off at the airport went flawlessly.

August 11, 2014
Unprompted review
Rated 5 out of 5 stars

Couldn't fault them

We were staying at the new Centara Grand Azuri Resort & Spa in Mauritius and needed a car for 3 days in the middle of our holiday so didn't want to pick one up at the airport which most companies provided for. This was the only company where I could easily tailor the required period to suit us and get the car delivered and picked up from the hotel as the resort wasn't listed on other sites.

August 6, 2014
Unprompted review
Rated 4 out of 5 stars

perfect service at the pick up, lack of coordination for returning the car

very good and professional service at car pick up (somebody waiting with a poster bearing my name), seamless check of the car prior to departure, clean and good, GPS OK, just perfect.

no clear instruction for the return, must call the hotline to get hints of where to find the guy for the car return.

However all in all, I would warmly recommend the service to my freinds and relatives recommending they have a perfect script arranged for the return.

July 31, 2014
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Hi, thanks for taking the time to write a review!

You're talking about an airport return, right? We're aware that this causes issues from time to time, but an airport booth is just prohibitively expensive and hard to get. We're cheaper than other providers and not having an airport booth is one of the reasons why.

But we're working on it! In a few months we will start a collaboration with another company to at least have a fixed meetup point and someone you can talk to if you can't find our representative right away.

Rated 5 out of 5 stars

Very good service, good value

Not a new car, around 50k km on clock, but drove as good as new and good value for the price.

The only issue to be aware of is the need to have 15,000 rupees in cash to give them as a deposit, which you get back when returning the car without any hassle. No cards accepted

July 28, 2014
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Hi, many thanks for the review!

Sorry about the deposit issue. Normally, it's possible to pay it by credit card. Not sure what happened, probably the driver just forgot to bring the machine. We will investigate this. Glad you still had a good experience overall!

Rated 5 out of 5 stars

Value for money

We were in Mauritius for 10 days, we booked a car online which was waiting for us at the airport. Everything was as booked, the car model, the transmission and all agreed. The car was clean and comfortable also with gps. Were very happy with the service.

July 28, 2014
Unprompted review

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