Manc Global Logistics Reviews 

543
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

The convenience of barrel been picked up from home, the collection driver was lovely and kept in touch with eta to house. Making the initial payment was easy but the pricing threw me off had to query... See more

Rated 5 out of 5 stars

The ever dependable Manc Global Logistics... they never disappoint. MGL promised a delivery of my air freight 3 days before Christmas. I was a bit nervous as we had promised our customers of g... See more

Company replied

Rated 3 out of 5 stars

My items were shipped separately even though there was a statement for guaranteed before Christmas delivery. My wife had to arrange with family to stick around for collections. The items were also ver... See more

Company replied

Rated 5 out of 5 stars

Manc has been very consistent, and reliable since we started using the service. They are the only shippers who were willing to drive out to our location outside the major cities - London, Birmingha... See more

Company replied

Company details

  1. Freight Forwarding Service
  2. Container Service
  3. Courier Service
  4. Logistics Service
  5. Shipping Service

Written by the company

Manc Global Logistics is a well established freight forwarder with a solid reputation in the shipping industry. With over a decade's experience in export and import procedures, proper shipment handling, customs procedures and professionalism, we guarantee a high standard of service from collection to delivery. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work. Our service offering includes air freight, sea freight and domestic UK road transportation. Ship anything as little as a shoe box to a large industrial/commercial unit...we will get it there safe, on time and in an excellent condition. We will always work with you to provide the best service which meets your requirements. Contact us to experience the #MancAdvantage with security, reliability and peace of mind built in as standard. Your Preferred and Trusted Partner in UK imports and exports.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

543 reviews

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4.5

All reviews

(543)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service.Polite to…

Good customer service.Polite to customers when answering their queries. It makes life happy for the customer. Well done.

January 23, 2023
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Reply from Manc Global Logistics

We appreciate your feedback, Hilda; we hope to see you again on your next shipment.

Rated 5 out of 5 stars

I do used manc logistics to send my…

I do used manc logistics to send my items to Ghana and l can assure you that they will deliver, one of the best D2D companies who you can trust here in the UK, I have used them 4 differents occations to send my items to Ghana and l can confirm no issues,
Frank IDDRISU
from Birmingham UK

January 12, 2023
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Reply from Manc Global Logistics

Many thanks Frank, for your review and your continuous support to the business. Hope to see you again on your next shipments.

Rated 4 out of 5 stars

Excellent customer services

Excellent customer services, updating you with how they are progressing. First time but I think the charges are bit high considering the size of the item. I think it is a fridge freezer and not an American style. Hence the 4 stars so far.

January 10, 2023
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Reply from Manc Global Logistics

Dear Maxwell,

Many thanks for your review. We will take your feedback into consideration.

Just wanted to mention that the Government of Ghana has reduced applicable discounts in general household goods hence as per January 2023, import duties has gone up by as much as 40%.

In order to ensure that we are able to ship, clear and deliver your goods to you, we need to amend our prices to reflect the costs involved in providing our door to door service.

We are however happy that you’ve enjoyed our service so far. We will keep you updated on the progress of your shipment with us and hope you become a lifetime customer of Manc Global Logistics.

Many thanks

CS
Manc Global Logistics

Rated 5 out of 5 stars

Pick up gentlemen were very helpful and…

Pick up gentlemen were very helpful and patient

January 9, 2023
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Reply from Manc Global Logistics

Thank you Maame Akosua, We are happy that you’ve enjoyed our service so far, We will keep you updated on the progress of your shipment with us via your email address. Hope to see you on your next shipments.

Rated 5 out of 5 stars

Arrived on time and were profesional…

Arrived on time and were profesional and answered all concerns and questions

January 9, 2023
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Reply from Manc Global Logistics

Thank you Adjoa, We are happy you enjoyed our services. We hope to see you again on your next shipment.

Rated 5 out of 5 stars

Always on time

Always on time. Excellent and top notch shipping company. Nothing too much of an ask. Excellent communication skills by the whole team, from customer service to collections team. You get an SMS 30mins before they arrive and you can track them.
I’ve used their services six times now and wanted to wait with my review to see if the service will change. Nothing has changed so far. Same great service for the past nine months.

December 15, 2022
Unprompted review
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Reply from Manc Global Logistics

We appreciate your business, Genny; we hope to see you again on your next shipment. Happy New Year.

Rated 5 out of 5 stars

Good customer care and safe deli

All my stuff got to Ghana safely. All the staff in UK and Ghana were very lovely and am grateful they tolerated me calling them a million times as I was worried. I definitely recommend them.

November 24, 2022
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Reply from Manc Global Logistics

Thank you for your recommendation and feedback, we hope to see you again on your next shipment. Happy New Year.

Rated 5 out of 5 stars

The ever dependable Manc Global…

The ever dependable Manc Global Logistics... they never disappoint.

MGL promised a delivery of my air freight 3 days before Christmas. I was a bit nervous as we had promised our customers of goods arrival before Christmas.

MGL kept their promise and delivered. Goods left the UK ok 20th December and arrived in Ghana on 22nd December.

Will choose MGL over and over again. Reasonable pricing on their air freight too.

December 26, 2022
Unprompted review
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Reply from Manc Global Logistics

We appreciate your business, Kwame; we hope to see you again on your next shipment. Happy New Year

Rated 1 out of 5 stars

My items has arrived in Ghana but their…

My items has arrived in Ghana but their communication skills is not there they don't call you on time and when you call them they will not respond.

December 10, 2022
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Reply from Manc Global Logistics

We have two telephone lines and our call logs do not show any record of your call in the last 7-14 days.

Your item arrived in Ghana on 3rd December and an email was sent to you to that effect.

In the email, we clearly stated our delivery terms i.e., we will contact all recipients via phone calls and SMS to arrange delivery of their goods.

Your recipient was called on Friday 9th December to expect delivery of his shipment the next day, to which he confirmed his availability.

We called your recipient after arriving at his address on 10th December at around 8:30am only to be told that he can only receive his goods after 2pm. He had also not made any arrangement for anyone to receive the shipment on his behalf.

Our delivery teams are on a schedule hence every recipient is called beforehand to make sure they are available to receive their goods on the day they are scheduled for delivery. As we have other customers to deliver to, our delivery team proceeded with other deliveries.

As stated in our arrival notification email, we have only one delivery attempt per delivery address and this was all communicated to you beforehand.

You can always put your complaints in writing to hello@manclogistics.co.uk for further assistance.

Rated 5 out of 5 stars

product pick up was very swift and…

product pick up was very swift and services great too.
good communication as well.

November 14, 2022
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Reply from Manc Global Logistics

Thank you for your feedback, Charlotte; we hope to see you again on your next shipment.


Rated 5 out of 5 stars

This is my first time sending a barrel

This is my first time sending a barrel, and working with Manc Global Logistics was a very smooth experience. I was able to book in my collection online and this was followed up by email and a telephone call to confirm my requirements. I received a text reminder a few days prior and the 2 collection staff were very pleasant, helpful and answered a few queries for me. The office staff were also pleasant and informative, on both occasions I telephoned. I have suggested this company to friends and will be using them for future shipments from London to Ghana.

October 25, 2022
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Reply from Manc Global Logistics

Thank you for your feedback, Alison; we hope to see you again on your next shipment.

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service. Would highly recommend their services. One happy customer

November 11, 2022
Unprompted review
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Reply from Manc Global Logistics

Thank you for your recommendation and feedback, we hope to see you again on your next shipment.

Rated 5 out of 5 stars

Best service every month .

Best service every month .
Arrive on time .
Travel the distance to Paignton for my consignment.

Thank you Manc

Ohene kissi

November 11, 2022
Unprompted review
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Reply from Manc Global Logistics

Thank you for your feedback, Daniel; we hope to see you again on your next shipment.

Rated 5 out of 5 stars

Great First Impression

First time with them and everything was smooth and straightforward
They came on time , provided adequate communication and very friendly polite and professional staff too

November 7, 2022
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Reply from Manc Global Logistics

Thank you for your feedback, Nana; we hope to see you again on your next shipment.

Rated 5 out of 5 stars

This is my second time of using their…

This is my second time of using their service and it has always been good,their customer service are very helpful

November 4, 2022
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Reply from Manc Global Logistics

We appreciate your business, Curtis; we hope to see you again on your next shipment.

Rated 5 out of 5 stars

Communicate, friendly approach

Great company. Honesty, Efficiency staff very professional. Will use time and time again .

November 1, 2022
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Reply from Manc Global Logistics

We appreciate your business, Mrs Williams; we hope to see you again on your next shipment.

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