Manc Global Logistics Reviews 

Perfect service. So professional

Really good service as they collected on the day and I was able to provide collection instructions while I went to work.

So far so good keep it up,
That's what I can say for now.

Customer service is very excellent and their handling of goods and deliveries are great

Right on time

I went through the process for ordering a box, paid and I was given a date to be delivered. Then I got a mail asking if I can help with the box to the ground and I said no . I couldn't because I'm a female, then I received a mail that my order was cancelled.

This is the second time using Manc and they are ever so professional. You are given an estimated arrival time which you can track unlike other shipping companies. This means you are not left spending the whole day waiting.

I’m grateful for your service particularly Desmond the customer representative for taking time to clarify issues regarding repackaging of my items.
Thank you for all the effort.

They are quick to respond and their services are great

As someone who has used Manc multiple times, referred them to friends and even posted on social media, I am utterly disappointed with the latest experience.
Good customer service extends beyond a company's actions when things go right.. it's how they handle it when things go wrong. Understanding that December is among one of the busiest months of the year for any company, however managing a customer's expectations is the best way to maintain your reputation.
I purchased many items, including electrical items for the first time during black Friday sales. I contacted Manc to ask about shipping requirements and insurance for such items on the 24th of November. My questions were answered and estimates of costs were given over the phone, including, box wrapping, insurance, and electrical shipment costs. I provided dimensions so I thought the quotes would be pretty accurate.

on the 4th of December I booked my collection. I heard nothing. I followed up with calls and emails almost daily. Still no collection. I even reached out on Instagram to be met with a curt message about timelines not being certain due to the shipping line not having confirmed dates. Although this is not what was communicated when I called up, in fact I kept getting told it'd be the following day. Still, I heard nothing. I booked another collection on the 15th. This time I was acutely aware that there would be some kind of cut off time for Christmas beyond this point. Finally, someone said a collection would take place over the weekend. The day came and went, nobody arrived.
Upon calling the UK number we were told everyone went on holiday so there was not adequate staff to perform the collection. In this time I had wasted with Manc I could have made arrangements to store the items until after Christmas (not my preference) Or gone with a competitor. The radio silence from Manc made the entire situation even worse, and I did express my disappointment with anyone who I spoke with... who didn't seem to care.

Fast forward to 8th of January, I receive an automated message to say my collection is confirmed and to be available the following day. No notice, no courtesy call. I just had to drop everything and be available otherwise there would be consequences.

We received a window frame of 10 am. The driver arrived closer to 6 pm.

I then received another automated message to say that my invoice must be settled by the end of the day.. otherwise... yet again, there would be consequences.

This invoice came through around 7pm. The amounts of the invoice were about £136 over the estimated quote received in November where dimensions and product value were given. But at this late hour with the threat of further charges, what choice do I have but to pay?

The saving grace and the reason for the extra star is the service from the Ghana team. I have never had an issue on the Ghana side of shipments which is the only reason I may consider using manc again.

All items arrived intact. The extra £20 I paid for wrapping was totally see-through, whereas I intended to wrap the box to conceal what was inside. I communicated this too and no one told me it would be visible. So waste of money there..

Luckily all electricals and other items arrived in one piece, however, this recent experience has shattered my confidence in Manc's customer service.

Use at your own risk.

Another piece of advice Manc, it would probably be best to set up the trigger for trust pilot reviews around 4 weeks after initial payment, this way you would not get disgruntled customers who are in the middle of their shipments, or happy customers who simply forget to review because they're waiting to receive their goods.

Communication is the bed rock of good customer service. You cannot be perfect all the time, but you can manage customer's expectations with SIMPLE communications on a regular basis.

UPDATE
Thank you for your in-depth response. In which you attempt to relinquish any responsibility for the negative aspects of this shipment.

Please note, by your own admission, this information would have been made clear from social media, email and phonecalls.

Please review your recorded calls as you will hear that this information was not given, rather I was told repeatedly that the collection would be the next day.

You also state that we should call for advice, I had done just this, to be given the wrong information which has lead us to this point where I am questioning your reputation/ communicative abilities.

All of this can be avoided by managing expectations, which again, by your own admission you have failed to do.

Furthermore, the tone and lack of remorse for how a loyal and supportive customer is feeling is also very telling
I think I'm going to get in touch because back& forth on a review serves no one

I have used Manc global logistics in the past, and every time, the experience have been top notch.
This time was no different; communication and professionalism was excellent. They always go above and beyond to make sure you get value for money.
I will 100% recommend Manc global logistics.

Excellent communication and prompt collection of good

Yikes! Put up or shut up must be Mancs’ motto.
Where in the world does a business entity say this to their paying customer, “We will be the wrong company to channel any anger issues you may have and will not tolerate any abusive language henceforth.” Because I used audacity and nerve in expressing my frustration, disappointment and dissatisfaction for lack of service?
Where do I even start?
This entity, Manc Global Logistics has been in possession of my packages since July 2023 (China to Gh). Emails get ignored/unanswered. They might decide to reply after a 3rd attempt after a week or two.
After 7 months of delays, manc sends text and invoice via email on Thursday morning, stating that customers had less than 2 days (24 hours to be exact) to make payments and that deliveries would be made on the Monday with no further deliveries to be completed afterwards. Mind you, their only payment option is bank/wire transfers. As someone residing outside GH/UK, wired payments could take up to 3-5 business days to process. The customer is expected to then make delivery arrangements at their own expense for payments not cleared by Friday (day after invoice was sent). As a customer, I had to wait months and this entity has the audacity and nerve to put pressure on me for payment processing time? Literally expects payment within 24 hours upon issuing an invoice? That's unreasonable expectation from their end. Make it make sense! I point this out in an email and they basically threatened me with the above quote.
I’m quiet detail-oriented and even just getting the accounts department to verify info (banking details that's required by my bank) inorder to avoid unnecessary mistakes and further delays was a hustle and met with unpleasant response. In addition per email and text, storage fees will be incurred for payment not cleared within the window specified.
There’s no empathy or care from staff; particularly the accounts department. Quiet pompous behavior displayed. There’s no customer appreciation or efforts made to retain customers. They belittle clients (refer to other negative reviews) and make them feel like their business contribution does not matter. They don’t need customers and can operate without clients. Huh? It's quiet unbelievable. Definitely avoid to maintain your sanity; as they’ll literally make you pull out your hair from frustrations (reiterating that...You will not want to pull out hair but WILL pull out your hair). Just wishing and hoping for this nightmare to end and block all communication from this entity. YIKES!!!
(Relevant info to point out their lack of customer care and empathy..
Supplier was dishonest about package dimensions for 1 particular item; which i only learned about on Thursday when the invoice was issued. You'd assume the shipping company would notify you of the discrepancy upon receiving at their warehouse in China when they checked the dimensions. A quick email would've sufficed to allow client to report to alibaba and somehow hold the supplier accountable, but I guess that's too much of a burden for manc.To find shipping cost more than tripled because of this negligence is disheartening.)
(***edited to correct some typing errors/add additional info pertaining to storage fees***)

Freddie, my pick up guy so friendly couldn't do enough for you.

Your customer service rep Desmond made the unpredictable period with a lot of unknowns a bit more easier. He was very polite, patient and respectful.
My 3stars is due to his efforts only

The gentlemen arrived in good time and were perfectly polite. However, the price was not confirmed until after they had left, via email. Of course, one would find it troublesome to then, due to the, potentially, unexpectedly high cost, cancel the arrangement and have the box returned and seek another shipper. It would be far better for a more accurate estimate or even final summary of the cost(s) to be given at the time of the pick-up rather than having to wait until you receive an email, subsequent to the pick-up, when, at which point one is, essentially, unable to do anything about it.

The manner of response and communication by the staff and team is excellent.