M&P Direct Reviews 

3,274
TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

.Despite, deplorable couriers EVRI, formerly, Hermes or was it Haemerhoid, I received both the first & second, pair of in/correctly sized, motorcycle boots. Then, unbeknown to me. M&P... See more

Rated 1 out of 5 stars

Your lack of response perturbs me M and P. 3rd order placed and had to cancel first 2 was stock wasn't available, wasn't informed until I emailed asking to cancel. Thought would give the company anot... See more

Rated 5 out of 5 stars

Absolutely first class experience. Ordered genuine Royal Enfield touring seat at lunchtime on Weds and item delivered for free this morning. Seat was half price in sale and available on 3 interest... See more

Rated 4 out of 5 stars

Visted the swasea store for clothing. The two women upstairs where friendly and welcoming And guys downstairs were sound, good choice of clothing and bikes so Would happily go back. The cardiff st... See more

Company details

  1. Motorcycle Shop
  2. BMW Motorcycle Dealer
  3. Harley-Davidson Dealer
  4. Kawasaki Motorcycle Dealer
  5. Motorcycle Dealer
  6. Motorcycle Equipment and Accessories Store

Written by the company

With over 45 years experience in mail order M&P know a thing or two about fast and efficient service but what really sets us apart from the rest is how easy we are to deal with. We have Kawasaki, KTM, Honda, Royal Enfield and more dealerships on-site alongside a superb range of used motorcycles spanning the last 30 years. Unlike many other mail order motorcycle companies; we sell, service, maintain and MOT bikes on the same site from which our mail order is dispatched so our depth of knowledge and experience is unsurpassed. Our aim is to enhance your motorcycling experience by making sure that we have the products that you want, when you want them. With many items you wont find in your local store available to you at the best prices online. All this is contained within our purpose built mail order distribution warehouse on the outskirts of Swansea.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(3,274)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Motorcycle Pit Mat

Purchased this MotoGP Pit Mat from M&P Direct and it looks great. The bike is kept indoors so I needed something to cover the slab that its mounted on in the kitchen. This means I can look at my bike on its nice clean Pit Mat, with it's matching colours, instead of some picture stuck on the wall. If you don't get this buy yourself a motorcycle, all bikers will know what I mean!
Note: Give it 4 stars as maybe waited a week for the product to turn up which I thought was a little to long. However in M&Ps defence it was purchased just before a bank holiday. So hey, give them a break.. Cheers

May 5, 2022
Rated 1 out of 5 stars

Not good service

I rang the service dept , must have been ringing for a good 20 minutes, middle of April to book bike in for mot which was due end of may , the earliest I could be booked in was 2nd week of June, 🤷🏼‍♂️, took it to a local garage, fitted me in next day , rang them again, needed 2 tyres fitted, two to 3 weeks waiting list, again took it somewhere else, quick enough to pump out all these bikes but try and get service booked or if you need new tyres fitted expect a long wait , all the manufacturers they got all bottle necked into a small workshop trying to deal with Pdi's , warranty work , 1st services, mots , etc etc , not good service

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

Happy purchaser

Quick service and the usual product satisfaction.
Sometimes it is the little things that mean the most... So whether I purchase something small or large, the same customer service is present.

April 28, 2022
Rated 1 out of 5 stars

Poor salesmanship

I called Chris to arrange a test ride on a bike and I struggled to understand a word of his mutterings, but as far as I was concerned the test ride was agreed for Thursday. When I arrived I said I had come for the test ride and he said (in a smug way) ‘ not on that you’re not as you said you weren’t thinking of changing your bike til January.’ Two weeks later I got a test ride in cmc Newport and changed my bike. I’ll never get a bike from these due to his attitude.

April 28, 2022
Unprompted review
Rated 1 out of 5 stars

I had very bad dealings with this…

I had very bad dealings with this company off eBay,bought an electrical device for my motorbike,was faulty upon me recieving it,now under the 7 day money back guarantee I'm entitled to a full refund,they refuse to pay the return p and p costs,also refusing to refund me straight away,contacted eBay and thankfully they are sorting this out so they can pay return postage fees and refund me straight away.
Terrible company to deal with,ignoring messages and just the general tone of their messages at certain ones they do reply.
Keep away,better quality shops out there
Regarding their reply to this comment:
You stated that I had to post the faulty item at my expense,once you have checked out item,which your company is not qualified to do with being an aftermarket part,then once if found faulty then you will refund me,now this will take time,terms and conditions and sales act states if an item is faulty the company is to pay the return packaging and postage and a full refund on item. Tell the truth how your company works,all this waiting,expense and still have to pay for a new part off someone else.read the sales act

New update,
eBay refunded me the money as I opened a case against them and won. as this company wasn't going to refund or pay return postage without a right fuss.

April 21, 2022
Unprompted review
M&P Direct logo

Reply from M&P Direct

Our very first message to you cleary stated the following - If you pop it back to us at the address on the invoice along with a brief covering note containing your details and requesting a refund our returns department will get it processed for you

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