THEY SUCK. Do not get a storage unit with them. Their payment system is confusing and will add many, many hidden fees that you are bound to. It is impossible to argue anything with them because the co... See more
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BAIT AND SWITCH Rent for a 10x19 storage unit went from 309 per month to 1075per month. They also added an insurance policy without my notice notwithstanding the fact they had my insurance binder f... See more
Worst storage facility. Increase rent anytime..400% rent increase i was paying 10x25 unit for $868 these guys take out from my card $1467 fir a month saying rent increase .Arrogent pathetic beware
With the little space one has in new York city Apartments, Manhattan mini storage is a blessing. With that being said it is also a given transaction for any staff member. Not to say there aren't any s... See more
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Company details
Information provided by various external sources
Manhattan Mini Storage provides a full range of products and services to meet your storage and moving needs. With 17 locations from Battery Park to Inwood and everywhere in between, we’re the go-to storage source for more than 250,000 New Yorkers!
Contact info
520 Eighth Avenue, 19th Floor, New York
- 212-STORAGE (212-786-7243)
- TellUs@manhattanministorage
- www.manhattanministorage.com
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Hasn’t replied to negative reviews
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I was exhausted and they ended up making my day.
Manhattan mini storage is a wonderful place, very very very nice customer service and prices are so convenient. Fallon helped me, she gave me a bottle of water after carrying all my luggage and she gave me time to actually rest!!
Great service overall.
Helpful staff, clean storage unit. No complaints at all.
Very gracious experience.
Although I waited a long time for the shuttle to collect me and my items, the driver was very kind and helpful. The representative who helped me with the paperwork was also very gracious and efficient. Overall a very positive experience. Recommend them highly.
Inconsistent
Inconsistent communication with customers.
1. Keyless entry broken for 3 months requiring assistance to use locker.
2. Keycard frozen - claimed locker was found unlocked. Much aggravation and accusations. Is it because I'm older - I think so?It is assumed when you are over 65 you are incompetent. Told them they were wrong. They claimed I was there when i wasn't. Turns out it was another locker and customer with a number close to mine. No apology.

Reply from Manhattan Mini Storage
payment
Issues with Payment even though I get it deducted automatically every month. Need to explain situation so they wave late fees that are not my fault. Also, not prompt in notifying me of issues.

Reply from Manhattan Mini Storage
Service
The reps were knowledgeable and very helpful with our account transfer to another location.
Very courteous and professional
I couldn't be happier with the service, price, cleanliness, temperature control, and operating hours.
Very professional staff, state of the art facilities
Building is super clean and safe and high tech - you feel like you are inside some kind of Star Wars space ship, my kids love it.
The staff is extremely nice and competent - they take their job seriously and find will a solution for you.
They've got your back
Great value, knowledgeable staff, and on the odd occasion that something goes wrong... They'll make it right.
Forget about those pick up and drop off companies, you can trust Manhattan Mini Storage with your stuff.
Mediocre but convenient
Not the greatest storage place I have used, building is dirty and has questionable characters in it but overall my stuff seems safe and it's convenient. The storage taxi is actually a great service.

Reply from Manhattan Mini Storage
I am a lifer .....
I have been pleased with Manhattan Mini and find them increasingly helpful, especially Preeta Fleming. Their storage taxi is a wonderful addition.
Excellent!
Friendly staff, explained everything well, no pushy up-sell and made my getting of a storage space easy. I'd recommend Manhattan Mini Storage highly to anyone.
I have received courteous and rapid response when resolving an online dilemma.
Decent customer service experience when served on a respectful plate does matter.
They made moving in Manhattan effortless and stress free...which is a task that's nearly impossible.
I would highly recommend Manhattan Mini Storage to any of my friends and family. They are extremely professional, clean, and everything you'd really need and want to store your valuables. I used the location down at the seaport and found it to be really convenient as well.
Excellent service
I recently got a medium storage unit at Manhattan Mini Storage, and I was very satisfied with my experience. The service was excellent.
Wonderful
This place has been really helpful for us. There is a free van service to help load your stuff. You can call them as many times as you need. The facility is very clean and organized. They sell boxes and wrapping. They have carts to help you move your stuff from the van to the storage. Happy
Happy With Service
Very courteous and helpful staff; fine access to elevator as needed.
Perfect and professional service.
Recommended when looking for small storage in the center of the city.
Super helpful and kind.
The customer service was great, and the storage space clean and easy to use.
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