Manhattan Mini Storage Reviews 

150
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

THEY SUCK. Do not get a storage unit with them. Their payment system is confusing and will add many, many hidden fees that you are bound to. It is impossible to argue anything with them because the co... See more

Rated 1 out of 5 stars

BAIT AND SWITCH Rent for a 10x19 storage unit went from 309 per month to 1075per month. They also added an insurance policy without my notice notwithstanding the fact they had my insurance binder f... See more

Rated 1 out of 5 stars

Worst storage facility. Increase rent anytime..400% rent increase i was paying 10x25 unit for $868 these guys take out from my card $1467 fir a month saying rent increase .Arrogent pathetic beware

Rated 3 out of 5 stars

With the little space one has in new York city Apartments, Manhattan mini storage is a blessing. With that being said it is also a given transaction for any staff member. Not to say there aren't any s... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Manhattan Mini Storage provides a full range of products and services to meet your storage and moving needs. With 17 locations from Battery Park to Inwood and everywhere in between, we’re the go-to storage source for more than 250,000 New Yorkers!


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1.5

Bad

TrustScore 1.5 out of 5

150 reviews

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1.5

All reviews

(150)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

I was exhausted and they ended up making my day.

Manhattan mini storage is a wonderful place, very very very nice customer service and prices are so convenient. Fallon helped me, she gave me a bottle of water after carrying all my luggage and she gave me time to actually rest!!

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

Very gracious experience.

Although I waited a long time for the shuttle to collect me and my items, the driver was very kind and helpful. The representative who helped me with the paperwork was also very gracious and efficient. Overall a very positive experience. Recommend them highly.

April 27, 2016
Unprompted review
Rated 3 out of 5 stars

Inconsistent

Inconsistent communication with customers.
1. Keyless entry broken for 3 months requiring assistance to use locker.

2. Keycard frozen - claimed locker was found unlocked. Much aggravation and accusations. Is it because I'm older - I think so?It is assumed when you are over 65 you are incompetent. Told them they were wrong. They claimed I was there when i wasn't. Turns out it was another locker and customer with a number close to mine. No apology.

April 27, 2016
Unprompted review
Manhattan Mini Storage logo

Reply from Manhattan Mini Storage

Hey Alan,

Thank you for your review. We really appreciate the honest feedback. Would you be able to give us your customer number so we can look these issues for you?

Thank you,
Jenna D.,
Manhattan Mini Storage

Rated 3 out of 5 stars

payment

Issues with Payment even though I get it deducted automatically every month. Need to explain situation so they wave late fees that are not my fault. Also, not prompt in notifying me of issues.

April 27, 2016
Unprompted review
Manhattan Mini Storage logo

Reply from Manhattan Mini Storage

Eric,

Thank you for your feedback. We apologize that you are experiencing any form of payment issue with Autopay. Would it be possible to provide me with your customer number that way I can look into your account and find the issue?

Thank you,
Jenna D.,
Manhattan Mini Storage

Rated 4 out of 5 stars

Service

The reps were knowledgeable and very helpful with our account transfer to another location.

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

Very professional staff, state of the art facilities

Building is super clean and safe and high tech - you feel like you are inside some kind of Star Wars space ship, my kids love it.
The staff is extremely nice and competent - they take their job seriously and find will a solution for you.

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

They've got your back

Great value, knowledgeable staff, and on the odd occasion that something goes wrong... They'll make it right.

Forget about those pick up and drop off companies, you can trust Manhattan Mini Storage with your stuff.

April 27, 2016
Unprompted review
Rated 2 out of 5 stars

Mediocre but convenient

Not the greatest storage place I have used, building is dirty and has questionable characters in it but overall my stuff seems safe and it's convenient. The storage taxi is actually a great service.

April 27, 2016
Unprompted review
Manhattan Mini Storage logo

Reply from Manhattan Mini Storage

Hey AJ,

Thank you for your feedback. We have 17 locations in Manhattan and we pride ourselves in being clean, safe and convenient. Which location (address) do you store with? We definitely want to look into this issue of cleanliness.

Thank you,
Jenna D.,
Manhattan Mini Storage

Rated 5 out of 5 stars

I am a lifer .....

I have been pleased with Manhattan Mini and find them increasingly helpful, especially Preeta Fleming. Their storage taxi is a wonderful addition.

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent!

Friendly staff, explained everything well, no pushy up-sell and made my getting of a storage space easy. I'd recommend Manhattan Mini Storage highly to anyone.

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently got a medium storage unit at Manhattan Mini Storage, and I was very satisfied with my experience. The service was excellent.

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

Wonderful

This place has been really helpful for us. There is a free van service to help load your stuff. You can call them as many times as you need. The facility is very clean and organized. They sell boxes and wrapping. They have carts to help you move your stuff from the van to the storage. Happy

April 27, 2016
Unprompted review

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