Mann Countrywide Reviews 

I called the Gosport branch and Amelie the lady I spoke to was very polite and helpful, answering all my questions.

Had a very pleasant experience selling a property with Mann and that was down to Ria Strugnell the Gillingham branch manager. Ria was always on hand to discuss the sale and was helpful and constructive in her advice. The fees were mid-range but with the service we felt that it was value for money. Would recommend if buying/selling in the North Kent area.

Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.

This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.

I recently viewed a property in fareham from the Locks Heath branch based on some nice photos advertised online. When I got to the property I was advised I would have to submit an offer form quickly as the previous viewer wanted to rent the property. Due to this and the current market, I very quickly viewed the property, didn’t see any clear or obvious issues, so submitted an offer form and was successful. When I moved into the property 2 weeks later, the paint was falling off the walls, there was thick black mould behind the kitchen sink, the toilet was broken, the boiler was broken (took 12 days to fix) , and a very clear and obvious damp problem throughout which had been hidden when I viewed the property. When the toilet was fixed, some tiles were broken and this showed thick black mould behind the toilet too. I have repeatedly requested I be allowed to wind back the tenancy agreement only to basically be told to piss off because I’ve signed a 12 month tenancy. Do not use Mann, they don’t give a damn about you.

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!
She’s been a star with chasing and getting back to me with answers.
Thank you Morgan!!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Morgan is always very knowledgeable about the property she is showing and will follow up on anything she doesn't know the answer to. She is engaging, friendly and enthusiastic about her work. Many estate agents I have dealt with have zero interest in you as customers or they try and give you the hard sell and bully you into making offers. They could all learn a lot about customer service and going the extra mile from Morgan. She is a platinum level asset to the company.

Great service and care from Morgan Knott, she identified what I needed and always made an effort to communicate it too me thank you.

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

We recently sold a property through the Mann Grove Green branch. All the team kept us well informed and gave us a prompt response at each step of the process. I have no hesitation in recommending Mann Grove Green to anybody selling their property.

I cannot thank Mann Estate Agents enough for the incredible support I received during my mortgage process. From the very beginning, they made what could have been a stressful journey feel smooth, clear, and truly manageable.

A special mention must go to Neil, the manager, who is simply the best. His professionalism, knowledge, and genuine care made all the difference. Neil was always there to answer my questions, guide me with patience, and ensure I felt confident every step of the way.

I also want to thank Shirley, who worked alongside Neil with the same warmth and dedication. Together, they made me feel not just like a client, but like someone they truly cared about.

Mann Estate Agents turned what I expected to be a complicated experience into something positive and even enjoyable. I am deeply grateful for their honesty, expertise, and outstanding customer service. If you’re looking for a team who will go above and beyond for you, I wholeheartedly recommend Mann Estate Agents — especially Neil and Shirley.

I used Mann Lettings when I was looking for a flat to rent in the Margate area. I use a wheelchair so I needed a flat with access. With the help of Andy from the Margate office I found a place!
Then Sue Sanders from the management team helped with the contracts and all the other problems with moving house. The whole experience has been easy and the team from Mann have made it easy and hassle free. On a scale of 1 to 5 I'd give the a 6 !

I was with Purple bricks which turned out to be a nightmare. So I switched to Mann to sell my property in Blockmakers Court, hoping for a professional sale and support. I was not getting much viewing. I decided to do a renovation in the property to help improve interest and viewing. I then requested for new photos of the newly renovated property to be taken.

Charlotte Stout, the acting branch manager for Mann – Chatham, told me they were struggling with photographers and will come over and take photos of my newly renovated property with her phone! She then uploaded the photos on the property selling websites.

What made this whole experience very sad and laughable was that she posted both the new and old photos to the different websites! The old photo of the front of the property was brown. The new photo of the front of the property after renovation was white. She left both photos on! I must have sent more than 5 different emails as well as phone calls, advising her to delete all old photos and leave new photos only as viewers will be confused looking at both the old and new photos. She claimed it was not easy to update the photos. It felt like l was teaching her how to do a simple job. The photos she took on her phone was dark and obviously not retouched – showing full photos of me and my kids on the wall.

After more back and forth emails on my part, she agreed to resend the “professional photographer” l was sent the first time. The photographer was rude, told me very rudely, “now get off the way” when l politely requested he take the photo of the front of the property from a different angle, so that the half cut down tree in the front of the property, will not block the photo. After the disrespect l got from this photographer, rather than update the newly taken photos online, he made a slideshow of the new photos he took, leaving the mixed old and new photos that Charlotte uploaded earlier online!

I was appalled by the whole experience. I reached out to charlotte and again requested for the new photos taken by the rude photographer, to be uploaded online to no avail. The photos were not even retouched. You can see the faces of myself and my children on the photos – online. The “professional photographer” admitted he does not retouch photos. They will normally send the photos out to an editor, who will edit and resend the photos back to them. So, why did you not send the photos out to an editor this time before posting the photos online?

I had one of their staff – a man, whose name l cannot remember now, come over and do the viewings. You can tell he does not enjoy his job. One of this people that shows up to work for the money. He flickers when viewers ask him simple questions. His responses were very cold, which was not helping to push the sell of my property.

I spoke to as well as emailed charlotte stout, the “acting branch manager for Mann Chatham”, that l will prefer a different person to conduct the viewings. She confirmed other clients have stated the same about the said staff member and agreed to send a different staff to conduct the viewings moving forward. Despite her promise, l had several viewings done by the same man!

After l was made to feel like a beggar rather than a client trying to sell on and move on, l decided to move on to Acorn – the best decision l ever made. I received not just an estate agent but support and people who not only sold my property but supported me throughout the entire selling process.

Acorn listened and tailored the entire process to my needs. Viewings were conducted by professionals, who explained and answered all the questions from the viewers – PROFESSIOANALLY. They took great photos of my property, l had several interests and my property sold with no issues.

I will never recommend Mann! No support. They don’t listen. I felt like a “beggar” throughout the entire time l was with Mann. A total waste of my time. I DO NOT AND WILL NEVER RECOMMENDED MANN. If you want professional estate agents who knows what they are doing, GO TO ACORN!

I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.

As a landlord I have been struggling for a while to find tenants for my flat and somebody recommend Paul Hughes at Lettings in Canterbury. I changed a few agencies and had no luck so was losing hope, but Paul has been incredible in how fast he found me excellent tenants and arranged everything for me. Polite manner, efficient, trustworthy, really nice bloke, totally recommend him.Thank you Paul.

I am writing this review of Morgan Knott, who is an Estate Agent for Mann Countrywide. Morgan showed me around a property a few months ago, and I thought she was knowledgeable about the market and had good ideas about potential property renovation. She was also a good communicator in my opinion, so I was always clear how likely my bids were to be successful, and what the thoughts of the vendor were. Good job!

We were shown several properties by Morgan Knott. Morgan’s knowledge of the properties was exceptional and her communication both before and after the viewings was excellent. Very impressed.

Horrible experience as tenants.

Multiple issues beginning from ignoring maintenance requests as tenants to not responding to emails regarding deposit return after tenancy. Even ignored our request for more information regarding extending the tenancy - proceeded to act as if not inquired and upon questioning why, they said that we should've made a request.

The agency doesn't communicate between each other and does not provide timely responses to emails and completely ignores questions asked through their website.

As tenants cannot really choose the agency, a warning to landlords that the agency is highly incompetent

I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.

The carpets are sticky, as if someone tried to clean over dirt and left behind a residue it feels like walking on dried grime. As for the so-called “fresh paint,” if throwing paint around with no care counts, then someone needs to reassess their standards. The finish is so poor that even my two three-year-old twins could’ve done a better job.

There are visible paint runs throughout, and it looks like mould has simply been painted over instead of properly treated. I can only imagine how that will reappear once winter sets in. I wish I could attach photos to show just how bad it really is.

The lettings team should really be checking their properties and works that have taken place before letting them to us. I can't imagine landlords being happy with paying for these standards.

Sold my house through Mann in Maidstone and the service I received was exemplary
Highly recommended this company
Gary Dixon