Manning Stainton Estate Agents - Rothwell Reviews 

115
TrustScore 4.5 out of 5

4.6

30 Marsh Street, Rothwell, LS26 0BB Leeds, West Yorkshire, GB


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Rated 5 out of 5 stars

The team at Manning Stainton in Rothwell are all so kind, friendly and helpful. Codie in particular makes this estate agents 5⭐️ She has communicated with me throughout my house buying process, ma... See more

Company replied

Rated 5 out of 5 stars

From start to finish our Rothwell branch in Leeds was always on hand, they made the process of selling our home so seamless. From doing the viewings, to keeping us updated weekly once and an offer ha... See more

Company replied

Rated 5 out of 5 stars

Exceptional service for both buying and selling our property. Lisa was a fantastic estate agent during our house sale, she grouped viewings together and kept in contact with us during the whole proces... See more

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Rated 5 out of 5 stars

Manning Stainton acted in our recent buy/sell transaction which was completed on time. Throughout the process we were kept inform from the Rothwell Office by an excellent team of handlers. We had week... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Manning Stainton Estate Agents - Rothwell

Written by the company

Family Run Community Driven

At Manning Stainton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 30 Marsh Street, Rothwell, LS26 0BB, Leeds, West Yorkshire, United Kingdom

  • 0113 282 4353

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

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4.6

All reviews

(115)

1,389 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service !!!!!

Fantastic service !!!!!! Always professional and courteous. Just sold
My late mother’s home and the rothwell staff made the process easy and seamless. Special shout out to tracie and Claire at the rothwell office for keeping in contact all the way through the process . Nothing was too much trouble 100% recommended !!

September 17, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

We appreciate your kind words regarding our team's professionalism and support in making the process easy. Thank you for the recommendation!

Rated 4 out of 5 stars

Would possibly use again but…

Decent service from MS. House was an easy sell but don’t use their solicitors Conveyancing Home. No urgency and contact was minimal. Took almost a year to get it over the line.

September 6, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

We appreciate your feedback and are happy the house sale was easy. We're sorry the conveyancing process took longer than expected and that the contact was minimal.

Rated 5 out of 5 stars

Absolutely amazing

From the estate agent to the move managers. You are amazing, moving house is stressful. But you helped every step of the way. Regular updates to keep us informed. Absolutely brilliant and thank you so much.

September 12, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Hi Tracy, we're happy to hear that our team helped make your move less stressful. It's great to know that the updates we provided kept you informed. Thank you so much for your brilliant feedback!

Rated 5 out of 5 stars

Many thanks to Manning Stainton for…

Many thanks to Manning Stainton for their expert advice and guidance after my original mortgage application had fallen through.

The professional approach and reassurance offered by Lisa was second to none, and I can't thank her enough for getting things back on track - no pressure applied, just empathy to my situation.

Highly recommended, thanks again!

September 10, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Rothwell

Hey Colin,
We appreciate your kind words! We're happy to hear that the support offered was beneficial in navigating your situation. It's great to know that the professional and empathetic approach made a difference. Thanks again for the recommendation!

Rated 1 out of 5 stars

We were lied to on various occasions

We were lied to on various occasions. Made the process more complicated

September 9, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Hi Alice,
Thank you for taking the time to share your concerns. I want to personally follow up on our recent conversation and reiterate that we take your feedback very seriously.

I’m truly sorry to hear that you felt misled during the process. Please let me assure you that it is never our intention to misinform or complicate matters for anyone. We strive to communicate clearly and honestly at every stage, and I regret that this was not your experience.

As we discussed, there may have been a mix-up or misunderstanding in the communication, and I completely understand how that can lead to frustration. We are actively reviewing how the information was shared to ensure greater clarity going forward.

Your trust is important to us, and we appreciate the opportunity to address this matter directly with you. If there’s anything further we can do to resolve any remaining concerns, please don’t hesitate to reach out.

We do wish you all the best for the future in your new property.

Kind Regards
James

Rated 5 out of 5 stars

Our experience with Manning Stainton

Our experience with Manning Stainton - Rothwell as first time buyers was really positive. Codie was our first point of contact and then passed over to Phoebe once we purchased. Both were fantastic and made the whole process go as smoothly as possible. Highly recommend.

September 4, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Rothwell

Hi Anne-Marie, We're happy to hear that your first-time buying experience was positive! We're so glad the team made the process smooth for you, and we appreciate your recommendation.

Rated 5 out of 5 stars

A well organised sale

The sale was managed by the estate agent as I live away from the house. It was my mother’s.
It was all dealt with respectfully and I was kept up to date with viewings and offers.

August 27, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Thanks alot Susan, so pleased we could help you, wish you all the best for the future

Rated 5 out of 5 stars

The staff have been so helpful…

The staff have been so helpful throughout the process, Lisa Rushworth has been amazing when the sale fell through she moved quickly to get the house back on the market and secured a sale.

August 29, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Thanks for the kind words Tracey, we really appreciate it and so glad we could help you

Rated 3 out of 5 stars

The Valuer was really professional and…

The Valuer was really professional and friendly. The rothwell team were very friendly and accomodating with additional viewings and Sandra (viewing lady) was lovely. There was a team who were the "go between" but not sure what their role entailed but they weren't very proactive and had to do a lot of the chasing/interaction direct with the solicitors ourselves

August 20, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Hi Lisa,

We appreciate your feedback. We're happy the valuer and viewing team were professional and friendly.
We'll address the communication issues to improve our service and ensure smoother transactions in the future. Thank you.
We hope you enjoy your new home and wish you all the best for the future.

Rated 2 out of 5 stars

Not sure what we paid them for

Whilst some of the staff were excellent and very polite, the case worker we were assigned made us feel like we were an issue every time we called.
I'm not entirely sure what we paid them for in the sale of our property.
They were consistently giving us information we had from our solicitors weeks after we had it. Not proactive with our request for updates, just throw away comments like "this is normal". Not helpful at all.
I wouldn't recommend using them if you're selling.

August 11, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Rothwell

Tom Peden,

We appreciate you sharing your experience. We're sorry to hear that the service you received did not meet your expectations, particularly regarding communication and proactive updates during the sale of your property. We'll address your concerns to improve our service.

Thank you for your feedback.

The team at Manning Stainton

Rated 1 out of 5 stars

There was a lack of comunication in the…

There was a lack of comunication in the latter stages resulting in stressful panicing

August 1, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Glyn Allinson,

We are sorry to read your review and to hear of the communication issues in the latter stage of the process and the stress it caused.

Please be assured we will pick this up with our team and specifically with your Move Manager to understand the issues that arose and why you have been left with this feeling.

We are still nontheless very grateful that you chose Manning Stainton to act on the sale of your fathers property and wish you all the best for the future.

Best wishes

Mark Manning

Rated 5 out of 5 stars

Outstanding service from the Rothwell branch

From start to finish our Rothwell branch in Leeds was always on hand, they made the process of selling our home so seamless. From doing the viewings, to keeping us updated weekly once and an offer had been accepted. Both Tracie and Jessica were our main contacts at Rothwell, they are both, friendly, knowledgeable and were always available to answer any queries for us. They went above and beyond, explaining each stage clearly to us. We would highly recommend Manning Stainton for your future sale.
Mr & Mrs McMahon

July 25, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Rothwell

thank you so much for the kind words it was a pleasure looking after you and helping you move

Rated 4 out of 5 stars

The team at Manning were brilliant

The team at Manning were brilliant, super fast and efficient (particularly Lisa and Chloe!). However, when they were recommending us solicitors we did find their team member who dealt with this quite pushy, she would ring us daily asking us if we’d decided on a solicitor yet, despite us saying we needed more time. However, the team in the Rothwell branch were amazing!

July 30, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Thanks Hannah
We're happy to hear that the Rothwell team was amazing and that you found some of our team super fast and efficient.
We'll address the solicitors experience to ensure a better approach. Thank you for your feedback.

Rated 2 out of 5 stars

The communication between buyers…

The communication between buyers solicitors and mine were slow in giving information.
The sms to my European mobile that notified me of a pre sale viewing was not received . The agent caught me by surprise with the buyers and their family .The agents attitude was not empathetic with this situation which caused me distress and embarrassment.
I can suggest that any appointments made to view the house should have a response from the buyer especially close to completion.
I live abroad and something went wrong with communication on this occasion.
The agent was unaware I was in the property pre exchange . This should not have happened.
The after care of this was not dealt with professionally and left me disappointed.
Personal skills let the agent down .
Other than that the other agents were good at communication .

July 23, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

Hi Janette,

Thank you for your comments which are noted, we have since spoken personally about your issues raised and my sincere apologies passed on for any disappointment and embarrassment felt on your part.

We were under the impression the property was empty, as it had been for the duration of the sale. We also did make genuine attempts to inform you of the viewing via texts, which obviously didn't get through.
I do apologise that this lead to a viewing in which you were unaware of and caught off guard.

We do wish you all the best for the future and I'm glad the sale has completed successfully

Rated 5 out of 5 stars

Amazing!

From start to finish Manning Stainton Rothwell were amazing. They made the process of viewing and buying our first home a complete dream. Big thank you to Lisa, Tracie and all of the team for all of your support!

July 30, 2025
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Reply from Manning Stainton Estate Agents - Rothwell

We are so pleased for you Freya and thanks for the very kind comments

Rated 5 out of 5 stars

Would highly recommend manning Stainton…

Would highly recommend manning Stainton especially Jessica who came and valued mums house she was so lovely and helpful explaining everything showing empathy and compassion in our stressful and difficult time she kept is well informed weekly and chased things us when needed also very helpful on a purchase of a house. The team at manning Stainton were all wonderful and made a stressful time easier to deal with
Thankyou everyone

February 6, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Rothwell

Thank you Tracey,

We appreciate your kind words! We're so glad we could provide support during such a difficult time. It's wonderful to hear that our team's empathy and dedication made the process easier for you. Thank you for acknowledging our efforts.

Manning Stainton Estate Agents

Rated 4 out of 5 stars

Lisa and Rachel were brilliant

Lisa and Rachel were brilliant throughout our sale. Lisa was always available on the phone, and the house sold quickly – both times (our first sale fell through but was quickly back on track). Also thank you to Eszter for the fantastic professional photos which definitely helped get people through the door.

There was some confusion around our buyer’s position which was a little frustrating – it’s hard to know where that miscommunication came from – and we did feel that the initial move manager wasn’t as strong on communication as Lisa had been. However, once we raised this, the issue was dealt with quickly and Rachel stepped in. She was excellent – really proactive and determined to keep things moving, even when dealing with a particularly difficult vendor’s agent.

To make the experience even better, we’d suggest explaining the process a bit more proactively (treat us like we know nothing!) – particularly in the run-up to exchange and completion. It might also cut down on queries!

Thanks to the whole team for helping us complete both the sale and purchase. We’d definitely use Manning Stainton again.

June 12, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Rothwell

Thank you very much for the feedback Hannah, we wish you all the best in your new home

Rated 5 out of 5 stars

Fantastic experience throughout purchase

Manning Stainton were the estate agents for my first property purchase and they have been incredible from start to completion.

The process of being added to their property mailing list was easy and regular updates were shared via email all of which were relevant to my criteria. When booking viewings the team were friendly and responsive.

Claire Hale was my allocated move manager and she was fantastic. I felt involved throughout the whole process and her persistence chasing solicitors for updates was greatly appreciated. She talked me through the process and what to expect at each stage.

On completion I went to collect my keys and was greeted with a wonderful team who shared my joy. Mannings provided a bag with my keys packed with thoughtfully picked goodies.

I had such a positive experience throughout the purchase, and really couldn’t recommend them enough!

May 14, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Rothwell

We really do appreciate such lovely feedback Danielle, wishing you all the best in your new home

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