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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its intuitive user experience and the ease of navigating its website. Many highlight the quick and efficient service, noting that they can obtain the maps they need within minutes. People also appreciate the competitive and reasonable pricing, finding the service offers excellent value for money. Reviewers frequently mention the straightforward process of finding and downloading maps, with many describing the site as user-friendly and simple to operate. The ability to obtain plans in various formats and the inclusion of features like historic maps and land registry boundaries are also highly valued by consumers.

What people talk about most

User experience

People report positive experiences with user experience, consistently highlighting its ease of use and... See more

Website

Reviewers consistently mention positive feedback about the website. Customers find it simple,... See more

Service

Consumers find service to be positive. Many reviewers praise the service as user-friendly, fast, efficient,... See more

Price

Clients share positive opinions on price, consistently finding it reasonable and competitive. Many reviewers... See more

Value for money

Users describe positive interactions with value for money. Many consumers find the service significantly more... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used several mapping services, but MapServe is by far the most intuitive. The website is straightforward to navigate, and I was able to find and download the exact OS maps I needed in minutes.... See more

Company replied

Rated 5 out of 5 stars

As a professional user I find the website easy to use and the pricing for plans is competitive in dwg/dxf format. The company is also prepared to partially refund user error when the wrong basket icon... See more

Company replied

Rated 5 out of 5 stars

I am a planning consultant and very often need os based scale plans for clients and to submit as part of a formal planning application. MapServe provide this at very reasonable cost and quickly no fus... See more

Company replied

Rated 5 out of 5 stars

I have used numerous map providers for planning maps etc. Mapserve prices are competitive and they have the best layer management. Even the least expensive maps have clear layers that can be easily... See more

Company replied


Company details

  1. Mapping Service

Written by the company

The most detailed and best designed professional maps whilst offering them at prices far lower than most. Used by 1,000's of architects, surveyors, developers, traffic management companies and many others, Mapserve is one of the UK's most popular professional mapping services."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

A few weeks ago I made a purchase and…

A few weeks ago I made a purchase and immediately requested a refund as there was no clear explanation about the limitations of the photo.
I still have not received a refund, nor someone has contacted me regarding my request. This is not just disappointing but completely unprofessional. I have now raised a request for a charge back with my bank. If that is how mapserve treats their customers (by ignoring them), then that says it all about what kind of company it is.

April 15, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

We’re sorry to hear about your experience.

Unfortunately, we haven’t been able to identify your enquiry from this review alone, and we would certainly not intend to ignore any refund request. If you could please contact us at support@mapserve.co.uk with your order or invoice number, we’ll look into this as a priority and do our best to resolve it for you.

Kind regards,
MapServe Support

Rated 5 out of 5 stars

Straightforward to use with lots of…

Straightforward to use with lots of options and always the best value OS base mapping available anywhere online.

May 2, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for your feedback.

We’re pleased to hear you found the service straightforward to use and that the range of options and value met your expectations. It’s great to know our OS mapping products are working well for you.

If you ever need any assistance, please feel free to get in touch.

Kind regards,
MapServe Support

Rated 5 out of 5 stars

Amazing first time experience

I called MapServe to find out if they did a service that provides a Land registry boundary in a Cad format along with the OS data.
I was very fortunate to have had Stefani pick up the call today.
Not only did you have what I was searching for the Ordnance Survey and Land Registry, providing freehold boundaries mapped over the latest OS data, Stefani also stayed on the line and guided me through every step and waited until I had completed the purchase to make sure that I had downloaded it correctly and received the data through the auto email too.
I have now registered on the Web site and will be using this service to complete the project that im currently working on.
The service is amazing and so easy and convenient
Thank you MapServe x

April 7, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you very much for your kind feedback.

We’re really pleased to hear that you found the service helpful and that everything worked smoothly for your requirements. It’s great to know the data and format were exactly what you needed for your project.

If you need any further assistance at any stage, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
MapServe Support

Rated 3 out of 5 stars

Issues that Should be Overcome

The quality of maps are satisfactory. What I don't like is when a post code is inserted the map sticks on that location. One cannot pan to nearby areas - can only scale out the drawing to get the area desired.
Also when drawing a polyline area, again because the map does not pan this can only be achieved by scaling out the drawing and as as result the sometimes more, sometimes less area of the map is selected.

April 1, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for your feedback. The restriction on free panning is in place due to Ordnance Survey licensing requirements, which limit how mapping can be navigated.

That said, we understand how this can affect your workflow, and we’re happy to help you find a suitable workaround. Please contact us at support@mapserve.co.uk and our team will be happy to assist you.

– MapServe Team

Rated 5 out of 5 stars

Accurate, fast and efficient

Accurate, fast and efficient. I have been using MapServe for over 8 years and have never once had an issue with it.

March 25, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for your continued support over the years! We’re delighted to hear that MapServe has consistently delivered accurate, fast, and efficient service for you.

– MapServe Team

Rated 5 out of 5 stars

Quick and easy to use

I’ve been using MapServe primarily for obtaining OS location plans in DXF format and carrying out quick area measurements, and it’s been a reliable tool for that purpose.

The main advantage is the ability to download accurate OS-based drawings directly in DXF, which saves a lot of time when setting up planning drawings. The files are generally clean and easy to work with in CAD, which is essential for day-to-day architectural work.

The built-in measurement tools are also straightforward and useful for quick site checks, especially when assessing plot sizes or feasibility at an early stage.

It’s not something I use for complex modelling or detailed design work, but for its core purpose — accessing mapping data quickly and efficiently — it does the job well.

Overall, a solid, no-frills tool for architects who need reliable base drawings and quick measurements without unnecessary complexity.

March 25, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for taking the time to share your experience. We’re pleased to hear MapServe is supporting your workflow and helping make everyday tasks more efficient.

– MapServe Team

Rated 5 out of 5 stars

Straight forward and well priced OS map distributor

Professional user that semi-regularly purchases mapping data for agricultural, planning, & development purposes. Mapserve is the the most straight forward of any of the licenced distributors of OS maps, and usually the cheapest too.

February 17, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you very much for this great review we really appreciate it.

- MapServe Team

Rated 5 out of 5 stars

Intuitive interface and cost-effective

I have used several mapping services, but MapServe is by far the most intuitive. The website is straightforward to navigate, and I was able to find and download the exact OS maps I needed in minutes. It is also significantly more cost-effective than other providers I’ve tried in the past. Highly recommended for anyone needing quick, reliable mapping without the high price tag.

February 13, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for the 5 stars, it really helps hearing encouraging words from our customers.

- MapServe Team

Rated 5 out of 5 stars

Great product and servcie

As a professional user I find the website easy to use and the pricing for plans is competitive in dwg/dxf format. The company is also prepared to partially refund user error when the wrong basket icon is pressed and item paid for. If any changes could be undertaken I would rather see a single product basket on a page or drop down list to purchase items than the current multiproduct product purchase on a single page as it is now.

February 4, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for your kind review and feedback. We'll make sure to discuss it in our next team meeting.

- MapServe Team

Rated 4 out of 5 stars

Reliable & accurate

Very reliable online service for digital versions of OS Maps, easy to use and add to main drawings of a project. There are several add-on options, however I would need examples to decide whether they would be useful to me for the extra fees involved.

January 29, 2026
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for this great review. You can download samples through our pricing page: https://www.mapserve.co.uk/maps-pricing as well as on the preview page if you click on the options. Alternatively please contact us using support@mapserve.co.uk and our team will be happy to assist you.

- Team MapServe

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