I have used several mapping services, but MapServe is by far the most intuitive. The website is straightforward to navigate, and I was able to find and download the exact OS maps I needed in minutes.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a professional user I find the website easy to use and the pricing for plans is competitive in dwg/dxf format. The company is also prepared to partially refund user error when the wrong basket icon... See more
Company replied
I am a planning consultant and very often need os based scale plans for clients and to submit as part of a formal planning application. MapServe provide this at very reasonable cost and quickly no fus... See more
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I have used numerous map providers for planning maps etc. Mapserve prices are competitive and they have the best layer management. Even the least expensive maps have clear layers that can be easily... See more
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Company details
Written by the company
The most detailed and best designed professional maps whilst offering them at prices far lower than most. Used by 1,000's of architects, surveyors, developers, traffic management companies and many others, Mapserve is one of the UK's most popular professional mapping services."
Contact info
Passinc Ltd, 5th Floor, 167-169 Great Portland Street, London, W1W 5PF, London, United Kingdom
- 0330 133 3850
- support@mapserve.co.uk
- www.mapserve.co.uk
4.6
Excellent
84 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I find the Mapserve digital extracts…
I find the Mapserve digital extracts very useful with the Lidar Levels. A lot of planning applications have to be submitted with an existing / proposed level and it avoids getting a Topo saving time & money.
June 9, 2025
Unprompted review
Reply from MapServe®
Thank you for the feedback. We're pleased to hear that the LiDAR level data has been useful for your planning applications. Helping you save time is exactly the kind of efficiency we aim to provide.
– Team MapServe
Reply from MapServe®
Hi,
Thanks for your review! We're glad you found the service straightforward and appreciated the range of options.
Best regards,
The MapServe Team
Very expensive
February 20, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback. We aim to provide high-quality, licensed mapping directly from Ordnance Survey, which does carry fixed costs. That said, we’re always looking at ways to offer the best possible value. If you have specific needs or concerns, feel free to contact us at support@mapserve.co.uk — we’d be happy to assist.
Best regards,
The MapServe Team
Instant downloads
Instant downloads, easy and simple to navigate website, options for additional information, good value for money
February 19, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for the great feedback! We're really pleased to hear you found the site easy to use and good value and that the instant downloads and extra options were helpful.
Best regards,
The MapServe Team
Easy to Use
Used a few different platforms over the years, but this site offers a simple process, that I can dip in and out of as needed. Easy to use and cost effective.
February 20, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your review! We're really glad to hear you've found our platform simple, flexible, and cost-effective—especially compared to others you've used. We appreciate you choosing us and hope to keep making the process even smoother.
Best regards,
The MapServe Team
Great service
Couldn’t be easier to navigate through the process to identify the site in question.
With the options of ‘extras’ make this website more appealing than the others on the market.
Keep up the great work.
February 16, 2025
Unprompted review
Reply from MapServe®
Hi,
Thank you for the great feedback! We're really pleased to hear you found the process easy to navigate and that the extra options added value. We appreciate your support and will definitely keep working to improve even further.
Best regards,
The MapServe Team
Simple to order
Simple to order, plenty of options. It would be helpful though if the selected drawn area represented the maximum area for the price band.
February 12, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback! We’re glad to hear you found the ordering process straightforward and appreciated the range of options. We also take your point about the drawn area and price bands — that's helpful input, and we’ll pass it on to our development team for review.
Best regards,
The MapServe Team
Easy to use and good customer service
Easy to use and good customer service if you have any questions - I'd highly recommend MapServe.
January 31, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks so much for the kind words and recommendation! We're really pleased to hear you found the site easy to use and had a positive experience with our customer service.
Best regards,
The MapServe Team
MapServe is easy to use
MapServe is easy to use due to the simple navigation of the steps to find the site, identify the area required and purchase.
The options to add in additional requirements is also very useful and allows you to tailor the requirement for your specific project needs
January 27, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your great feedback! We're really pleased to hear that you find MapServe easy to use and that the step-by-step process works well for you. It’s also great to know the additional options are helping you tailor maps to your project needs.
Best regards,
The MapServe Team
Maps easy to download and understand
Maps easy to download and understand, good pricing.
January 28, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback! We're glad to hear you found the maps easy to download and understand, and that you're happy with the pricing.
Best regards,
The MapServe Team
The downloading of maps is a straigh…
The downloading of maps is a straigh forward operation and can be achieved quickly. The quality is also excellent. I have been using Map Serve daily for a couple of years and have had very few if any problems with delivery.
January 27, 2025
Unprompted review
Reply from MapServe®
Hi,
Thank you for your continued support and for taking the time to leave such positive feedback. We're really glad to hear the download process has been smooth and that you're happy with the quality and reliability. It's great to know MapServe has been a dependable tool in your daily work.
Best regards,
The MapServe Team
I wanted the map to be A4
I wanted the map to be A4, and I have no ideas what it is.
Its a png format. and I would rather it was JPeg or PDF.
January 23, 2025
Unprompted review
Reply from MapServe®
Dear Harry,
Thanks for your feedback and sorry to hear you had issues with the format. We'd really like to help resolve this for you. Please get in touch with us at support@mapserve.co.uk and we’ll be happy to assist with getting the map in your preferred format and size.
Best regards,
The MapServe Team
Confusing interface, excellent value, great customer service
The user interface was a little confusing but the product quality and pricing was excellent. I contacted customer support and was very impressed by the promptness of reply and the outcome.
January 23, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks so much for your kind words and thoughtful feedback. We’re really glad to hear you were happy with the product quality, pricing, and our customer support. We also appreciate your comments on the user interface — we’re continuously working to improve the experience and feedback like yours is invaluable. If you have any further comments on this please share them with us at support@mapserve.co.uk
Thanks again for taking the time to share your experience!
Best regards,
The MapServe Team
Reply from MapServe®
Hi,
Thanks for your kind words! We're glad to hear you're happy with the service and pricing.
Best regards,
The MapServe Team
good price maps
good price maps, easy to work site and covers all areas and levels of detail i require
January 16, 2025
Unprompted review
Reply from MapServe®
Hi,
Thanks for your feedback! We're pleased to hear you found the pricing fair and the site easy to use, and that it meets your needs in terms of coverage and detail.
Best regards,
The MapServe Team
Easy to navigate
I have used Mapserve for some years as I need to download OS data in CAD format.
The site is easy to navigate and easy to select using the polygon tool.
Sometimes it can be a pain if trying to pan without having to change scales etc, easier if you have an accurate location when starting your search.
We use What3Words for many location services these days, perhaps Mapserve could add that in the search section.
All in all a great site.
January 15, 2025
Unprompted review
Reply from MapServe®
Hi,
Thank you for your continued support and detailed feedback. We're glad to hear you find the site easy to navigate and that the polygon tool works well for your CAD needs. Your point about panning and the suggestion to integrate What3Words are much appreciated — we'll pass that on to our development team for consideration.
Great to know the site is serving you well overall!
Best regards,
The MapServe Team
AVOID MAPSERVE - Frustrating and Non-User Friendly
AVOID - Absolutely useless and not user friendly in any way. The programme that has been designed has some serious flaws in it. The main one is that you cannot delete any single addition to the map, whether that be a boundary line or text without ALL your work being deleted at the same time. The customer service assistant was as helpful as a chocolate fireguard. I asked for a member of the management team to call and explain why you design and market a system for public use when you can't even delete your last actions???? Still waiting. AVOID
September 12, 2023
Unprompted review
Open on SUNDAY
I was able to identify and download a large OS extract to CAD on a SUNDAY, and get a whole lot of work done on it by Monday.
The interface worked well and it was a unique experience for me to be able to download an OS extract without speaking to someone over the phone. Although I much prefer to speak to a human, I was in a rush on this occasion - so my expectations of getting a 'result' were very low. Will definitely use MapServe again.
February 26, 2023
Unprompted review
Good service from the team at Mapserve
Good service from the team at Mapserve. I get all my maps from Mapserve and on the rare occasion there is a problem, they fix it straightaway
November 1, 2022
Unprompted review
Reply from MapServe®
Thank you for this great review Jane! It's much appreciated.
Poor quality map at ridiculous price
We purchased a map recently which proved to be very poor quality and an exorbitant price for what was delivered. The file size was barely above 100kb making for a very grainy and pixelated image. This poor quality image cost almost £25!
The customer service was infrequent and also poor ignoring several of the questions asked.
The website is clunky and awkward to use. You have to register your details just to view the map. The measurement feature does not work and the ability to select the area appropriate to your needs causes page crashes. You also get a limited number of free views before you have to purchase an overpriced map to carry on viewing which considering the page crashes only adds to the frustration.
Overall I cannot recommend this service as for us it turned out to be a highly overpriced waste of time.
September 2, 2020
Unprompted review
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