Marlows Diamonds Reviews 

3,088
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,088)

291 reviews in the last 12 months

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Rated 5 out of 5 stars

We came to Marlow’s on a recommendation…

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no pushing in either. I can’t speak highly enough of the whole experience. Even the air conditioning was spot on! Would happily recommend to others.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I have had a wonderful experience…

I have had a wonderful experience getting my engagement and wedding ring at Marlow's. All staff were so lovely and friendly and Kay helped me to choose a wedding ring that I loved. Originally I didn't like the shape of the wedding ring and Kay was so helpful. She helped me to decide on a way in which my engagement ring could be adjusted to fit my wedding band beautifully. This change was free of charge and completely within 2 days which was so helpful! I have loved this experience and my rings are beautiful!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I walked in to get my ring cleaned

I walked in to get my ring cleaned. Initially they needed to see paperwork but seeing as I came impromptu and was hoping to get it clean immediately, they decided to check my ring to see if it was purchased from them and went ahead to clean it. 10 mins and it’s all clean and shiny again! Grateful for their good service today.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service and very helpful

Very good service and very helpful, pointed me in the rite direction on making the rite decision on picking my engagement ring thanks to kay.
I highly recommend marlows if you are looking for the same

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic place

Fantastic place, they absolutely nailed what we were looking for in our wedding rings at the first attempt. Always a pleasure to drop in for the annual polish. Sandeep always super helpful.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing !!

Cannot recommend enough!

My fiancé and I came to buy wedding rings - what an amazing experience! The ladies are so knowledgable, so friendly and not pushy! You can feel the genuine excitement when you find your perfect ring and it’s such a refreshing experience.

Thank you for all your help - we’ll definitely be back!

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely warm welcome!

We came in to buy my wedding ring…
Sandeep and his team always make every occasion a special moment. Thank you for making me a bespoke weeding ring xxx

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding as always!

Sandeep and his team always over deliver and always make us feel comfortable and confident. We wouldn’t buy from anyone else!
Thanks for the amazing support and customer service -
It really does mean a lot!

July 4, 2026
Unprompted review

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