Marlows Diamonds Reviews 

3,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,089)

293 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding as always!

Sandeep and his team always over deliver and always make us feel comfortable and confident. We wouldn’t buy from anyone else!
Thanks for the amazing support and customer service -
It really does mean a lot!

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

We went in at recommendation of another…

We went in at recommendation of another store. We knew fairly closely what we wanted. Then came a very uncomfortable haggle for the shop to try to get what other quoted prices were and for what our budget was. Their bug sell was they'd have a ring ready in less than an hour. If I'm buying something worth several thousands that will be a treasure forever, I don't want the bitter memory of a hard sell, and I don't want to think it was made in a hurry. Great if you fancy a haggle, but you won't beat a professional haggle.

July 3, 2026
Unprompted review
Marlows Diamonds logo

Reply from Marlows Diamonds

Hi David, we are sorry we could not be more comfortable with you, our intentions are not to hard sell at all, neither to haggle. We have the largest stock of ready jewellery in the quarter and most of our customers prefer to actually see the item live that they are purchasing for thousands of pounds. Its just that we want customers to compare and then make an informed purchase with their preferred choice of supplier. We are very pleased to hear that another jeweller in the Quarter made you comfortable so the trip was not a waste of time and we hope you treasure the specially made ring forever

Rated 5 out of 5 stars

First class experience at Marlows!

Our experience at Marlows has been first class. Not just the shop itself but the lady who took us through our journey - from engagement ring to wedding rings - her name is Sara and is absolutely incredible - a real credit to the shop. She made us want to return due to the outstanding care and attention she gave us. She has such an eye for detail, really taking the time to know what we wanted and she is just a great person to connect with - making the whole experience personal. The rings are incredible, sized perfectly and we were really taken care of at every stage of the process.

I can not recommend Marlows enough - I wouldn't look anywhere else.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sara was extremely helpful and…

Sara was extremely helpful and knowledgeable, helped me a lot with my engagement ring.

If you're looking for one highly recommend Marlows and getting Sara to help you!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Sara was absolutely lovely

Sara was absolutely lovely, she picked out my wedding band for me and recommend the size width for it. In and out in 15 minutes with a wedding ring. Couldn’t recommend enough.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

PERFECT!

Sandeep took his time and gave us amazing guidance when we were upgrading my engagement ring from lab to natural, the process was smooth and quick! 1000% recommend.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Brilliant friendly and professional service. Ring adjusted to correct while I waited. Highly recommended.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

The staff are as great as the diamonds...

15816
Came back 3 years later and the service just keeps getting better. The options available are phenomenal. The knowledge and honesty of the staff is fantastic. Sara made my life so easy and her experience and upfront honesty is a breath of fresh air. This really is the place to go for your ring. I'll definitely be returning again in the future.
Thank you Marlows.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

I visited 20/06 to buy an engagement…

I visited 20/06 to buy an engagement ring. I was greeted at the door, interested in my visit and shown to Allison, who listened, gave expert advice, and led us through each consideration and option. She was also very personable and kept us smiling and laughing through the whole visit. Allison and the store were patient and considerate, informative and helpful, even holding our ring choices for an hour as we stepped out for lunch and to deliberate. We were given a good discount, final total and what steps were going to be taken with the ring for preparation very clearly, and was modified ready in an hour of purchase. Thank you for making the process easy and enjoyable today guys!

June 20, 2026
Unprompted review

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