Marlows Diamonds Reviews 

3,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,089)

293 reviews in the last 12 months

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Rated 5 out of 5 stars

This is our go-to jewellery store!

Came for an engagement ring and our wedding bands and it has been a brilliant experience both times. Linda supported us for wedding band purchase and she was super knowledgeable and supportive. Overall, a thoroughly enjoyable and exciting experience. Thank you Marlows!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, greeted with a smile and a warm welcome. Sara took care of us and was very helpful with our decisions. A no pressure sale, took the week to make our final decision and was welcomed with open arms in our return. Fabulous all round service and jewelry.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Wedding Ring Purchase

We had such a lovely experience choosing Marlows to provide our wedding rings, Carmen was so friendly, funny and welcoming. She was so knowledgable and helped so much getting the perfect style and fit.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Beautiful Bespoke Jewellery

We’ve used Kay at Marlows multiple times now and couldn’t recommend her highly enough. Between us, we’ve purchased two wedding bands, an engagement ring and a pinky ring, with three of those pieces being custom-made to our exact specifications.

From start to finish, Kay couldn’t have done more to help. She took the time to understand exactly what we wanted and made the whole process easy and enjoyable. The quality of the jewellery is outstanding, and the prices were very competitive, especially considering the bespoke nature of the pieces.

We’re absolutely delighted with everything we’ve bought and wouldn’t hesitate to return again in the future. Thank you, Kay, for helping create such special pieces for us!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic personal service

Fantastic personal service provided by Sarah. Great selection of jewellery. We have now had an engagement ring and two wedding bands, all excellent quality and very reasonably priced. Would highly recommend to anyone looking for an engagement ring or wedding bands.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service and service is…

The customer service and service is amazing. I needed to get my order in time for my anniversary and the staff could not do enough to make this happen. I would highly recommend them. Best company I have dealt with
Thank you.

June 16, 2026
Unprompted review

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